Mastertrade Reviews 

410
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, highly competitive prices, and the extremely helpful support team available for any questions. People consistently note that ordering electrical items online is very straightforward, and products always arrive securely packaged while perfectly matching the provided descriptions. Furthermore, shoppers appreciate finding difficult components easily on the platform. However, some people mentioned that delivery occasionally took longer than expected or faced unexpected shipping delays. A few consumers also noted occasional transit problems, tracking issues, or instances where packages were delayed significantly during postal delivery.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting extremely fast shipping... See more

Product

Reviewers mention positive feedback about product quality and availability, frequently highlighting great... See more

Price

Clients share positive opinions on price, frequently highlighting competitive costs that often beat local... See more

Service

Reviewers highlight positive aspects of service, consistently praising fast delivery, competitive prices, and... See more

Order

Customers consistently note positive experiences with order processes, highlighting fast delivery, careful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was struggling to find a door panel for a Hager 4way consumer unit, following a recent upgrade to the electrics, the electrician accidentaly broke the locking hinge pins. Anyway, this was the only... See more

Rated 5 out of 5 stars

First time ordered some downligts and other things. I ordered two days back and today received my order. Everything well packed and superfast delivery. Products are as described. Thank you Mastertrade... See more

Rated 5 out of 5 stars

This supplier offered the ROLEC EVO at a price which beat those of specialist EV Suppliers AND they were also able to supply the ROLEC add-on items which some of the EV shops didn't have listed. Orde... See more

Rated 5 out of 5 stars

Item arrived damaged in transit. The customer service staff could not have been more helpful (regardless of order size) and had replacement sent within hours. Thank you


Company details

  1. Electrical wholesaler

Information provided by various external sources

Mastertrade stock all the leading brands at very competitive prices, and are committed to giving you the kind of service you should expect from your supplier.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

410 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(410)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast and efficient order processing

Fast and efficient order processing. Mastertrade also promptly followed up with the supplier when a product coding/delivery error was encountered, to ensure correct product was immediately sent as replacement. Would order again.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Great company 5 plus stars.

I had an email asking me to review an item that i had not received but i want to make something clear it was NOT Mastertraders fault and the item arrived on time and was packed well , plus it was a great price. I would definitely use them again .

14 June 2026
Unprompted review
Rated 5 out of 5 stars

first time buyer…

having never ordered from this company before i was a little aware. Website is a little clunky and delivery took longer than expected but acceptable. However, the price for the equipment was what attracted me and the product came as expected and well packaged. Fitted and tested and all very happy.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, great price, really fast delivery and all good with the product. Doesn’t get any better. Highly recommended!

3 June 2026
Unprompted review
Rated 2 out of 5 stars

Part of order missing, no response to email

I placed an order that included about 8 RCBOs. I was only able to open it about a week later because I was away.
Four RCBOs were missing, so about £55 worth.
I emailed twice but had no reply and just bought them locally from CEF.
So athough they shipped fast, they didn't check the order very thoroughly.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

Item arrived damaged in transit. The customer service staff could not have been more helpful (regardless of order size) and had replacement sent within hours. Thank you

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Difficult to source MK Fused Adaptor, 3x13amp.

Difficult to source quality electrical products as most come from overseas. I have always believed to fit the best made and SAFEST parts with anything to do with electricity. I am NOT in the trade but have used the MK brand for over 40 years. Fit the best and forget! Thank you MasterTrade for stocking MK parts and for excellent and fast service. I know where to come next! The only downside, which is not the fault of the company, is the somewhat steep delivery charge for a single item.

8 May 2026
Unprompted review

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