Maxdeals 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

SCAMMERS IT WAS ONLY $12 but still I ordered a shirt back in June and still haven’t gotten it. No matter how many emails I send I never get a answer and there is nowhere to cancel ur order. Going to... See more

Rated 5 out of 5 stars

I ordered on 17th June n received on 27th , tracking app was easy to follow after about 5 days , After ordering my xDrone HD , I went online and read some bad reviews but as a 1st time buyer I can ho... See more

Company replied

Rated 3 out of 5 stars

Initial support/contact was great but then the tracking number provided was not found in DHL system and I began to think it might be a scam. The parcel turned up but much later than expected, however... See more

Rated 3 out of 5 stars

It didn't start as a great experience due to my package not being received. This was due to me giving an incorrect postcode. Customer service was always very prompt in responding to my emails. Th... See more


Contact info

All reviews

(1,450)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Maybe I was hoping for too much

Maybe I was hoping for too much. I love the concept and the free feeling of not wearing a tight strap around my body and underwires. And my nipples are covered, not revealed! But though I ordered large size, it doesn't feel that it'll stay put if I raise my breasts too high to ward my neck, and if I don't my breasts are hanging too low to look right. So I don't feel I can replace my bras with it for public view;)

1 August 2020
Unprompted review
Rated 2 out of 5 stars

I bought an Airpolar and it's not…

I bought an Airpolar and it's not really cooling as promissed. i sent an email to someone local in Israel whose name is on the confirmation email that was sent to me and there was no reply

28 July 2020
Unprompted review
Maxdeals logo

Reply from Maxdeals

Hi Dorit,

I'm sorry to hear that your Airpolar is not working correctly. Can you please send an email to support@maxdeals.ltd? Our agents there will help you to find the optimal solution.

Kind regards,
Jorge Gonzalez

Rated 1 out of 5 stars

We purchased a Drone from maxdeals, and still waiting for delivery................

We purchased a Drone from maxdeals, via facebook on 13th May. To date the drone hasn't arrived. It was supposed to be here in 20 days give or take a few. We have tried to contact them, we did receive an email, but that was generic. We have tried to cancel the order but that seems to fall on deaf ears. Apparently they've closed their doors, but still are filling these orders. Hmmmmmm. How long do we wait. The tracking number was CNDBOXMNTNF52639

28 July 2020
Unprompted review
Maxdeals logo

Reply from Maxdeals

Best Mrs Bridle,

thank you for your review. Upon checking the tracking number, I have seen that your Drone has arrived, albeit very late.

Unfortunately, as many people here can confirm, our shipping times have suffered heavily under the Corona crisis.

I hope you are happy with your drone, and matters have been solved in a good way for you.

Kind Regards,
Jorge Gonzalez

Rated 3 out of 5 stars

Brampton couple

I am only providing a 3 star cause I'm still ifie about my mosquitoe repellent watch. First there was no instructions on how to charge the watch. I had to google it. I wear it when I'm outside and felt comfort wearing it without any bites thus far. It was pricey considering that right after I purchased it. Other sites had it for under $10. so was very disappointed with that. Will watch out for next time. Will update if I need too.

23 July 2020
Unprompted review
Maxdeals logo

Reply from Maxdeals

Hi Zekes,

thank you for your feedback.

Have you contacted our customer service about these issues? I think both can be solved in a satisfactory manner.

I hope we can help you there.

Kind regards,
Ariël op 't Hoog

Rated 5 out of 5 stars

Response Time

I emailed them about a product I never received and they answered within 2 days with a refund notice

22 July 2020
Unprompted review
Maxdeals logo

Reply from Maxdeals

Hi Debbie,

I'm happy to hear we could solve your issue to your satisfaction. Hope to see you again and to be able to send you your product successfully next time.

Kind regards,
Ariël op 't Hoog

Rated 1 out of 5 stars

Absolute fraud

Absolute fraud.

I ordered a wifi booster. The day I received the item it was not working and I contacted support for a refund or replacement and they said they will give me a 25% discount.

That means that I am paying 75% for a faulty piece of plastic.

I have reported to the ACCC and will continue to do everything I can to reveal the truth about this company.

I have called all the major banks and reported the business account details as a fraud company. If you have been scammed please do the same. The more reports the more serious the investigation.

Also report international scams at;

econsumer . gov

Federal Bureau of Investigation Internet Crime Complaint Centre

20 July 2020
Unprompted review
Rated 1 out of 5 stars

Crap Scam Service From Maxdeals

Crap Scam Service From Maxdeals
Bought VisionPro Glasses which were Sub standerd Quality just because i returned back, they wanted a Photo of parcel which was already returned.
The gave an excuse they needed for insurance purposes they refused to send refund.

14 July 2020
Unprompted review
Rated 1 out of 5 stars

Do not buy from Max Deals

My order arrived in a timely manner and that's the best I can say about Max Deals. I tried a portion of what I ordered but they have as yet not given me a refund for the remaining purchase. It may say refundable but not so. They will jerk you around with numerous bogus emails. Their product wasn't even a bargin. Do not buy anything from Max Deals!!

10 July 2020
Unprompted review
Maxdeals logo

Reply from Maxdeals

Best Mrs Sue,

thank you for your review.

Can you please indicate me under which customer number or order number this order was placed, so I can assist you with a refund? Or send us an email with my name mentioned, please.

Kind regards,
Rodolfo Martins

Rated 1 out of 5 stars

Shocking experience with MaxDeals - SCAMMERS!

Shocking experience with WifiBoost Order O2004ZAB0LTFL

Order placed 6th April and still nothing.... emails are answered saying “doo “ but it is now 3 months later!!

Disgusting and a total scam!!!

EDIT: The response from MaxDeals states that a refund has been made, however, no proof of refund has been emailed so if this refund is legitimate it remains to be seen.

EDIT: Surprise, surprise! No refund done!! Total scammers I tell you!! Run for the hills good people!!! Run!!

10 July 2020
Unprompted review
Maxdeals logo

Reply from Maxdeals

Best sir,

thank you for this message and the order number, I have refunded your purchase.

As you might have read in our responses, we have had huge shipment problems to your country because of the delays with Corona and the unability to ship to your country. Currently, shipping is not possible, which is why we have refunded your money.

I hope this solves the issue and that you'll accept my sincere apologies.

Kind regards,
Rodolfo Martins

Rated 1 out of 5 stars

Total scam

Total scam. They will not respond to any emails I send. Will not take there useless drones back for a refund. I have not even opened the box! Stay away!!!

10 July 2020
Unprompted review
Maxdeals logo

Reply from Maxdeals

Best Mr Thieman.

We'd be happy to provide you with a return address and refund your drone. Please send us an email, referring to me, and tell us if you need to return within the US, EU or Asia.

Thank you very much.
Kind regards,
Rodolfo Martins

Rated 1 out of 5 stars

BEWARE RIP OFF

They refuse to refund my $40 or give me the correct product. I will be giving them bad reviews everywhere I can. They are a rip off with horrible product and horrible customer service.

7 July 2020
Unprompted review
Maxdeals logo

Reply from Maxdeals

Best Mrs Taylor,

thank you for your review. I have asked a colleague to solve the issue as soon as possible.

Unfortunately, one of our agents applied a policy for used cleaning products on your case, while in this case a full refund or a replacement should have been the option.

We would be happy to hear from you soon.

Kind regards,
Ariël op 't Hoog

Rated 1 out of 5 stars

Four weeks to receive

I received the product July 7. Took 4 weeks. The product is ridiculous waste of money. You can see the shape of it through your clothes and it looks stupid

6 July 2020
Unprompted review
Maxdeals logo

Reply from Maxdeals

Hi Janice,

I'm happy to hear you received our products.

Unfortunately we have suffered from the many delays that are a consequence of a lack of capacity within our shipment services.

Luckily you have received your product. I thank you very much for your patience and would like to offer our apologies.

Kind regards,
Rodolfo Martins

Rated 1 out of 5 stars

I purchased a Smart Watch.

I purchased a Smart Watch.
It arrived OK BUT:
that was on 27/12/2019 now on 6/7/2020 it has stopped working. I emailed them 'Under Warranty' and they replied they could not help me as I had had it over 30 days. However the instructions clearly state 1 year warranty! A useless Company - Avaid at all costs !!!! M Bing UK

6 July 2020
Unprompted review
Maxdeals logo

Reply from Maxdeals

Best Mr Bing,

thank you for alerting this to us. I have asked my agents to re-evaluate this case, and in case necessary, to escalate it to the management.

In case you prefer to call us to solve this issue, please call +1 888 743 8103.

Thank you in advance for your reply.

Kind regards,
Rodolfo Martins

Rated 5 out of 5 stars

Good transaction

Excellent service and communication

6 July 2020
Unprompted review
Maxdeals logo

Reply from Maxdeals

Best Mrs Lawson, dear Patricia,

thank you very much for the compliment!

We are of course always happy to deliver you the service that you may expect from us.

Kind regards,
Rodolfo Martins

Rated 1 out of 5 stars

Eerste, maar zeker de laatste keer/First, but certainly the last time

I really fell for it! Bought an X drone HD with great performance, at least if you can believe the ad: (there should be no links in this post, otherwise it would have been even clearer)

Of all the points they promote, very little remains. The product I received is an imitation of the brand which can be seen in the promotional video.
Their 30-day money-back guarantee is also an empty promise !!

In the meantime I have better informed myself and it turns out that it is the EAchine e58 that is for sale elsewhere for a few tens.
I have contacted their support department and have already sent a number of emails and also received an answer from the friendly employee, Mr. George Gonzalez. (if this is his real name)

The latest today is:

We are sorry to hear that you have had a negative experience with any of our products.

The product you bought is the product we sent you. There is no other product with the same or a similar name in our store.

We apologize if this causes you any inconvenience.

Regards,
George Gonzalez

You have been warned !!!!
--------------------------
03-07-2020

We are a few days, and a few mails further.
Now got the offer of 25% refund and keep product.
Of course did not agree with that.
Now I have received an email that I can return the package by registered mail with track @ trace code. The costs of this would be € 29.30 at your own expense.
Can't find these conditions anywhere.

To be continued !!!!
-----------------------------------

04-07-2020 had several email contacts with my 'friend' George Gonzalez.
If I keep asking about the conditions of the return, I will receive a final email:

Because COVID 19 hit us hard, we can no longer continue working !!

I can only warn everyone that it is better not to do business with Maxdeals. You get a cheap copy from China of an item that you pay fivefold.

But they are not rid of me yet :)

07-07-2020
It has now all been resolved for me.
Thanks to Ariel, I have now got back the entire amount, and I do not have to return the drone.
The drone I ordered turned out to be a different one when it was delivered.
I am going to sell this drone and the amount I get for it will be donated to the KWF.
Here it ends for me !!!!!

__________________________________________
Ben er echt ingetrapt ! Een X drone HD gekocht met geweldige prestaties, tenminste als je het reclamefilmpje mag geloven: ( er mogen geen links in dit bericht zitten, anders was het nog duidelijker )

Van alle punten die ze aanprijzen blijft heel weinig over. Het product wat ik heb ontvangen is een imitatie van het merk wat in het promotiefilmpje is te zien.
Ook hun 30 dagen geld-terug-garantie blijkt een loze belofte !!

Inmiddels heb ik mij beter geïnformeerd en blijkt het de EAchine e58 te zijn die elders voor een paar tientjes te koop is.
Heb contact gezocht met hun supportafdeling en heb inmiddels al een aantal mails gestuurd en ook antwoord gehad van de vriendelijke medewerker, de heer George Gonzalez. ( als dit zijn echte naam is )

De laatste van vandaag is:

Het spijt ons te horen dat u een negatieve ervaring heeft met een van onze producten.

Het product dat je hebt gekocht, is het product dat we je hebben gestuurd. Er is geen ander product met dezelfde of een vergelijkbare naam in onze winkel.

Onze excuses als dit enig ongemak voor u oplevert.

Vriendelijke groeten,
George Gonzalez

Je bent gewaarschuwd !!!!
--------------------------
03-07-2020

We zijn een paar dagen, en een aantal mails verder.
Kreeg nu het aanbod van 25% terugstorten en product houden.
Ging daar natuurlijk niet mee akkoord.
Nu een mail gekregen dat ik het pakket aangetekend en met track@trace code kan terugsturen. De kosten hiervan € 29,30 zouden voor eigen rekening zijn.
Kan deze voorwaarden nergens terug vinden.

Wordt vervolgt !!!!
-----------------------------------

04-07-2020 een paar keer mailcontact gehad met mijn 'vriend' George Gonzalez.
Als ik blijf vragen naar de voorwaarden van het terugzenden, krijg ik een laatste mail:

Omdat COVID 19 ons hard heeft getroffen, kunnen we niet langer blijven werken !!

Ik kan alleen maar iedereen waarschuwen dat je beter geen zaken kan doen met Maxdeals. Je krijgt een goedkope kopie uit China van een artikel waar je het vijfvoudige voor betaald.

Maar ze zijn nog niet van mij af :)

07-07-2020
Het is nu, voor mij, allemaal opgelost.
Dankzij Ariël heb ik nu het gehele bedrag teruggekregen, en hoeft de drone ook niet terug.
De drone die ik besteld had bleek inderdaad een andere als die geleverd is.
Ik ga deze drone verkopen en het bedrag wat ik ervoor krijg wordt gedoneerd aan het KWF.
Hier houd het voor mij op!!!!!

-------------------

Hoi Ariël,
Super hoe jullie het hebben opgelost, en zeker jullie toezegging om het bedrag voor het KWF te verdubbelen. Chapeau !!
Heb de drone verkocht voor €20.-

1 July 2020
Unprompted review
Maxdeals logo

Reply from Maxdeals

Beste Jos,

dank u wel voor uw review, en mijn welgemeende excuses voor de ervaringen die u met mijn collega heeft gehad.

Ik begreep dat we gisteren een teruggave van uw geld hebben geregeld via de financiële afdeling. Laat het ons weten wanneer dit op uw rekening staat.

Mocht er nog iets anders zijn dat we voor u kunnen doen, stuur ons dan een email via support@maxdeals.ltd. Wij helpen u graag. En geef aan dat u door een Nederlandstalige supporter geholpen wilt worden. Deze heeft namelijk ook dit bericht voor u vertaald ;)

Met vriendelijke groeten,
Rodolfo Martins

---
UPDATE

Beste Jos,

hartelijk dank voor het compliment! Laat me weten hoeveel u aan de KWF kunt doneren, dan doe ik daar een soortgelijk bedrag bovenop.

Ik ben blij om te horen dat het voor u opgelost is.

Met vriendelijke groet,
Ariël op 't Hoog

Rated 1 out of 5 stars

Long wait and happy end.

Shopping was made easy. I have to give that. Goods did not arive, 4PX, the chargo carrier says that parcel has been delivered 14.6. to Liege Belgium. Maybe, delivery address was Pori Finland.
Parcel came at last to given address. Late but at least it came.
Goods meet the description well, so I’m guite happy with the outcome.

30 June 2020
Unprompted review
Maxdeals logo

Reply from Maxdeals

Best Mr Lönnblad,

thank you for your feedback.

Yes, unfortunately we have huge issues with customs clearance of our products in the Airport of Liege, where ever since the COVID-19 crisis the staff has been under capacity.

This means some packages have been delayed upon entering the European Union.

I would like to request you to contact us via support@maxdeals.ltd or give us a call at +13518882441. We might not be able to tell you more immediately, but can start an investigation, and give you a more regular update, or solve this matter in another way for you.

Kind regards,
Rodolfo Martins

Rated 5 out of 5 stars

100% HAPPY 1ST TIME BUYER

I ordered on 17th June n received on 27th , tracking app was easy to follow after about 5 days , After ordering my xDrone HD , I went online and read some bad reviews but as a 1st time buyer I can honestly say from placing my order i received it in about 10days, I'm also 100% happy with it and I'm thinking of ordering more for Xmas presents for grandsons. 100%
HAPPY BUYER

30 June 2020
Unprompted review
Maxdeals logo

Reply from Maxdeals

Best Mr Martin,

Thank you for your wonderful feedback. I hope you are enjoying your Drone!

Of course, we would love to see you back for the Christmas presents. Do not forget to order in time, since during Christmas we are usually more busy then during the rest of the year, meaning shipment can experience some delay.

Let me know if there is anything else we can do, it would be a pleasure to help you!

Kind regards,
Rodolfo Martins

Rated 5 out of 5 stars

Arrived really quickly

Arrived really quickly, but only came this morning, so I haven't had time to try it out.

29 June 2020
Unprompted review
Maxdeals logo

Reply from Maxdeals

Best Agnes,

we hope that you enjoy our product, once you can try it out. Thank you for your great review!

Kind regards,
Rodolfo Martins

Rated 4 out of 5 stars

I am very happy with the product and…

I am very happy with the product and will definitely return to purchase for more

28 June 2020
Unprompted review
Maxdeals logo

Reply from Maxdeals

Best Jocelyn,

thank you for your great feedback. We are looking forward to see you again!

Kind regards,
Rodolfo Martins

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look