Maxibean Reviews 

134
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers had a great experience with this company. Customers frequently praise the products for being well-made, durable, and of good quality, often exceeding expectations. Many people are delighted with their purchases, finding items comfortable, as described, and loved by users. The delivery service consistently receives high marks, with consumers highlighting its speed, promptness, and reliability, ensuring items arrive on time and in perfect condition. However, some customers also noted product concerns, including items being smaller than expected or arriving with defects like tears or marks. Additionally, some reviewers were not happy with delivery issues, such as late or unreceived items, failed attempts, and difficulties arranging returns for larger parcels.

What people talk about most

Product

Users describe positive interactions with the product, often highlighting its quality and suitability for... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speedy and prompt delivery of... See more

Quality

Customers consistently note positive experiences with quality, often describing products as well-made,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service, speedy delivery, item as described. Bought three little seat bean bags for my daughter's playhouse. Excellent addition to the house

Rated 5 out of 5 stars

First time user & everything was great. I was looking for a small bag to refill some bean bags & most places only offered 1 cubic feet which was too many. I only needed 0.5 & Maxibean had just what I... See more

Rated 5 out of 5 stars

Delighted with the product and service. Bought the 1st one via amazon but they had better designs on their actual site when I bought the second so I got it from their website and I was Delighted with... See more



Contact info

3.9

Great

TrustScore 4 out of 5

134 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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3.9

All reviews

(134)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent company

Excellent company, awesome products, baby loves this baby beanbag. Fast delivery and good packaging. Would highly recommend 5*

5 January 2026
Rated 1 out of 5 stars

Zero stars for Customer service

Unfortunately had to return the beanbag fillers, got approval from Customer Service and returned the items. 3 weeks later and 6 attempts via Maxibean, 1 complaint to the Shop app, a formal complaint to the Managing Director of Home & Garden Products and an email to Trading Standards to FINALLY get my refund

When my emails weren't being ignored, the tone of the responses were rude and abusive. Whoever sits behind the faceless 'Customer Service' desk is doing this company no favours. Avoid like the plague!

20 December 2025
Unprompted review
Rated 1 out of 5 stars

Colours don't match the photos and returns are very difficult!

I ordered two children's beanbags and when they arrived neither was the colour pictured on the website: one was pink rather than purple, the other was a much darker orange than shown in the photos.
Trying to return them is really hard! MaxiBean requires you to arrange (and pay for) your own delivery back, but the parcels are too large for most standard couriers and cause issues even with couriers who technically accept this size - I tried two couriers and five drop-off points and eventually gave up.
If you order from this company, you'd better be prepared for the beanbags to be a completely different colour than what is pictured, as returning them is nigh on impossible

7 December 2025
Unprompted review
Rated 4 out of 5 stars

The bags are as described and good…

The bags are as described and good quality. They were dispatched promptly. One had a mark across one side…slight soiling along a fold during storage. Maxibean offered a 50% reduction if I wished to keep it. Great customer service.

26 November 2025
Rated 2 out of 5 stars

Ordered and didn’t arrive

Ordered and according to dpd just sat in depot. Called maxibean over ten times.. zero customer service just rings off!! Also sent numerous emails on Thursday and got an automated message on Saturday at 6am saying they closed.. poor service from a company that offers nothing other companies provide. At minute my opinion is avoid and shop else where. If I get item that I doubt I will I will change review rating

6 December 2025
Unprompted review
Rated 1 out of 5 stars

Never dealt with company like this

Never dealt with company like this. Bean bag super small despite them claiming for 2-3kids. Returned unused, perfect condition, paid for Royal Mail tracked, it’s 1 month now and Royal Mail tracked it as delivered to them, no communication, no refund ….disgusting behaviour.

4 November 2025
Unprompted review
Rated 1 out of 5 stars

Impossible to get hold of anyone…

Impossible to get hold of anyone despite trying multiple times. The phone number results in an autimated message saying to email, emails get no response and no-one responds to the online contact forms either.

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Bean Bag Bonanza

First time user & everything was great. I was looking for a small bag to refill some bean bags & most places only offered 1 cubic feet which was too many. I only needed 0.5 & Maxibean had just what I needed at a superb price & they are made in the UK to high standards. What’s not to like? Ordering was easy as website is clear & easy to use. Dispatch was very quick & arrived in no time. Recommended.

27 August 2025

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