Mazda Reviews 70

My wife and I purchased a new 2024 Mazda CX-90 with 46 miles by the time we signed our paperwork In August of 2024. Total sale price was just under $44,000 before tax, licensing, and dealer fees. We have had 2 problems with the vehicle since purchasing. One that is no big deal, and another that could have been looked at in the same manner but after speaking with Mazda’s customer support it’s clear they could care less about safety or manufacturing quality.

1. Plunger switch for the brake light not being adjusted properly (this caused the vehicle to go into full safety and see dealerships announcement mode) living 2 hours from the nearest dealership I looked into forums and found said issue and resolved, no big deal.

2. Vehicle alignment out causing bad tire wear and with AWD system violent jerking. BIG SAFETY ISSUE! After a 2 hour white knuckle drive to dealership I was told new tires are a must due to how bad they are, not only for safety but to even preform the alignment and they had nothing in stock. After searching all day there and even over state lines because it was no longer safe to drive home I finally found a set for $1,500. After having the dealership confirm and correct the alignment I asked about partial reimbursement due to manufacturing quality being the issue I was instructed to contact Mazda Customer Support. Not only could Mazda Customer Experience show there lack of interest/willingness to help but had zero concerns or mention of the safety issues this presented. So after $44,000 I had to spend another $1,500 due to bad manufacturing quality control. Mazda you truly need to do better! Not only does this effect our family budget but it could have effected My wife and kids.

My brand new CX30 was crashed into while parked in front of my home. It has been in the shop for SEVEN weeks waiting for parts and they will not arrive until April. I am making payments on a car that I cannot drive and cannot repair. FOUR MONTHS for parts?! It is unconscionable to be unable to support your product. Bad business practices.

My 2024 Mazda CX-90 PHEV has spent 42 days in the shop for engine failure, engine malfunctions, a hybrid system malfunction, and multiple recalls. Due to the first five weeks of that time falling over the Thanksgiving, Christmas, and New Year's holidays, I do not meet my state’s technical requirement of 30 business days in the shop to qualify for a lemon law buyback.

Mazda’s corporate case manager, Leonard, takes weeks to return calls. When he does, he constantly talks over me, dismisses concerns, and condescendingly shifts responsibility instead of addressing the core issue—this vehicle has never performed as advertised. Rather than showing accountability, his default response to my frustration is a robotic and disdainful, "I'm sorry you feel that way," which only highlights Mazda’s lack of ownership in this situation.

To make matters worse, every level of Mazda is denying responsibility. Leonard at corporate says he can't authorize a buyback and that I should go to the dealer for help, the dealer says corporate is the only one that can assist, and Mazda Financial Services says they can't help. *No one* at Mazda is willing to take ownership of this defective vehicle, leaving me stuck in an endless loop of finger-pointing. This is absolutely shameful behavior.

My engine failed after just 709 miles. Consumer Reports gives the 2024 CX-90 PHEV a reliability score of 4 out of 100—the lowest of any vehicle in the 2020s, I am far from the only person dealing with major failures in this model. The prior lowest-rated vehicle was the 2022 Ford F-150 Hybrid (7/100), followed by the Chrysler Pacifica Hybrid (14/100), the Mercedes GLE (19/100), and the Chevrolet Silverado (35/100). The CX-90 PHEV is the worst of the 2020's worst an no one at Mazda cares. It had been over a year, and the engine malfunctioned again last month, this leads me to believe that they are not concerned with righting this wrong at a customer relations, programming or engineering level.

Mazda corporate, if you’re reading this, review the call recordings. Leonard’s tone, dismissiveness, and lack of professionalism are exactly as described. Instead of empty apologies, Mazda should make right their having produced a vehicle with the worst reliability score in recent history—and be ashamed of how they are treating their customers.

A new Mazda CX-90 broke down.
My Car stopped starting up all of a sudden. I ended up towing it to the dealership. Fast forward two and a half months, and I was getting a message that the issue was related to contaminated fuel (really ??? took them that long to identify it was a fuel issue). At that point, I couldn't even remember where I refueled so I could submit a request for the repair. I spoke to the service manager, who admitted it was unprofessional and agreed to cover half of the repair cost: empty the fuel tank, clean the injection system, and refuel with premium gas. From this point, everything went downhill !!!! When I got the car, it wasn't refueled (I complained about this, and they refunded me ). I started to drive and immediately got a low tire pressure alert. Once I fixed that, I got tons of alerts about the low Car battery (I ended up needing to recharge the battery myself). Once this was resolved, I got a CHACK ENGIN WARNING. At this point, I was asked to come back with the car. After a quick check, they reset the warning and said I had nothing to worry about, and it was related to leftover contaminated fuel that should go away after driving for a while. A few days later the check engine light came back again !!!! I went back to the dealership and now was told a different story. The alarm was related to Catalyst Efficiency (P0421), and I will need to drive with this alarm for a while and see if it disappears. If not, I must return and pay a hefty repair charge to replace the Catalyst !!!!! You can imagine my frustration because:
1) It took them more than two months to find out what was going on, and now I'm stuck with the repair cost rather than being able to charge the gas station 2) They obviously didn't bother to do a test drive before releasing the car to me (very unprofessional)
I opened a case with Mazda to complain about this case, and they were completely useless.
They kept ignoring the case despite my following up for two months now.
Everything is good with Mazda until something is wrong, and then you realize how useless and unprofessional they are.
That is the end of the road for me with Mazda after being a loyal customer for the last 10 years.

Brand new CX-90phev broke down less than 30days after purchase, stranding our young family in another state. Roadside assistance was a joke and I had to rent a car on my own to get my family home. 20 days later, I still don't have a car or an equivalent loaner, no identified fix or timeline. Corporate customer experience is not helpful, I have put in over 70 calls and gotten 3 in response. They have denied a buy back and claim that new parts are being expedited which is a lie because the service department said they do not know what this issue is. Don't buy a PHEV from Mazda, they haven't figured the systems out yet but don't buy in general because when you have an issue you will get NO help.

Are you serious with these cheap POS key fobs? You drop your keys and they break into a thousand pieces and then you get a bigger POS replacement that WILL NOT go back together. Haven't been able to drive my car for three days and now I have to physically go to the dealership to have a simple key fob put back together. It's clear Mazda cuts corners at every single opportunity. Last Mazda I will own. Try harder next time.

Bought a brand new Mazda cx5 and had to get an attorney to lemon law the car 10 months later. Paperwork been signed for 4 weeks now and Mazda still dragging their feet on a surrender date. 2 transmission replacement in 10 months

I bought a pre-certified car from #WilkinsMazda. The Car fax reports stated that there were no accidents. Soon after I brought it home, I found that there had previously been an accident involving the driver's side bumper. Rather than fixing it during the pre-certification inspection, it was sold to me with the busted bumper which had been taped together with duct tape. I found this bumper issue because the driver's side tail light was popping out and needed to be fixed. I took pictures to the dealership, spoke with the Sales office, then the Assistant Manager who told me that the dealership would fix it. When I showed up to have it fixed, I found out that the Assistant General Manager had quit 2 days prior. I then spoke with the General Manager who stated that they would not fix it.
After driving the car for a while the car felt like it was going to tip over when going around curves on the highway. I can't imagine the safety issues driving it in the winter.
I spoke with the GM at a different Mazda dealership who stated that these cars are only sold with Bridgestone, Goodyear, or Yokohama tires.
When a mechanic inspected them, I was told that I had the cheapest China made substandard tires that are made, and that when it's a pre-certified car the dealership is obligated to provide original tires for the model of my car.

I was thoroughly discussed with my service when taking my MX five in for a recall appointment. I purposely got a 745 appointment so I would be the first one in line. I arrived at 7:30 AM. I was offered a free car wash when I checked in. I expected to wait an hour since it was just a software issue. After 1h and a half the car was still not done. After 1h and 45 minutes, the car was finally finished. When I went out to get in the car, I realized that the car wash had not been done. I was thoroughly disgusted at that point. Dr. Stephen Chou,DDS

Avoid buying from Mazda or Mazda approved dealers at all costs!

They are the epitome of a business who will treat you like royalty before you hand your money over, and then like an impoverished child once you have done so.

You'll get a warranty that isn't worth the paper it's written on, a severe lack of customer awareness and ownership if you encounter any issues.

Save yourself the hassle and look anywhere other than Mazda for your next vehicle!

Mazda Dealership and customer service has been very poor and non helpful. Please do not get a car with them if you care about how they treat their customers. The Mazda dealership has broken different things in my car that they won't repair and the customer service just listens to the deanship and does not help the customer.

I bought a 2024 CX-50 Turbo Premium at the end of last year after searching for this exact interior/exterior combo in the Turbo Premium Plus for almost 2 years since they announced the new model in 2022. Settled for Turbo Premium since it had the color combo I was looking for and so far I regret it. This specific car has been at the dealership for 104 days since November 2023 to fix multiple issues from the factory - Poorly assembled steering wheel, clunking noise whenever I accelerate from stopped, and the kicker - AC was draining water into the passenger side floorboards every time I used the AC for over 8 months. I only noticed it because so much water had accumulated, it splashed over the high walled rubber floor trays. By this time, the water was blackish green and smelled like rotten eggs and wet dog. The dealership said the cause was that the AC drain hose was deformed and not connected entirely. Dealership not entirely to blame for issues with manufacturer craftsmanship on my car, but they could have and could be doing so much more to push MazdaUSA to do the right thing and replace the car. MazdaUSA didn't care when I approached them with my concerns about my car months ago, even telling me to file a lemon law claim and they won't do anything unless forced to. I've been a die-hard Mazda owner since my first 2006 Mazdaspeed 6 GT that I put almost 200k miles on it before trading it in with this new car purchase. I've had more issues with the 2024 Mazda than my 2006 one. Wish they would actually do the right thing here.

We brought 2018 model X on black Friday 2023 low miles it about 33,000 miles on 8/17/24 my went black on Saturday I call Peoria Mazda they told me to have it towed to them so I did waited for the tow truck driver 3 hours in the heat in ARIZONA so the tow truck driver come towed me to Cardinale Way Peoria Mazda get there speak with Head man of service Jerry tells me he cant help us our get a loaner because they are three weeks out! And we they have to diagnose my Tesla and it will not happen today! so I said let me speak to the general manger Jeremy he is in meeting. So I ask for a copy of my warranty so I get a copy of my warranty and everything they lied to us about my deductible was wrong everything they said about that warranty was a lie! to day is Saturday a week now and I am still without a car its been a week! I have ask can I speak with the General about a times its ok today is 8/24/24 I feel disrespected I paid to much money for my car and the fake warranty they sold me! I suffer from anxiety and depression! They disrespected me so bad I can not explain as a elderly woman miss treatment have from this dealership I can not explain my DEPRESSION!

They used to be good but not anymore. We got two Mazdas few years ago but now both of our cars have ghost touch issue since past couple of years.

It has become very dangerous to put the maps on and drive in the city or on the highway. Cannot believe how Mazda can get way with not fixing this critical and quite dangerous bug.

I have. Dealt with a lot a car dealership but if you want a great service not only when you have bought a car but the service you get I have dealt with Phil and Neal for many years. Simply the best. Also the guys at reception service department great. See you soon keep up the good work.

In regard to the following issue, I tried reaching out to Bountiful Mazda and requested to have a service manager reach out to me. I have tried following up multiple times and have not received a response, nor any resolution. It seems Bountiful Mazda is willing to sell vehicles with known issues and then refuses to stand behind their product. This has been such a terrible customer service experience and I have completely lost all faith and trust.

Mazda has a safety problem with the infotainment system in their CX-5 models 2014 - 2020 and refuses to recall or do anything about it. The infotainment system has a ghost in the machine that changes settings while driving and literally screams at you through the stereo system. The ghost turns the volume all the way up and shouts, "navigation will be at this volume" over and over again (10+ times in a row). I try turning down the volume, but the ghost continually changes the volume back to max and continues shouting. Most often, this occurs when facing the sun. The ghost also changes all sorts of system settings, some relating to safety features such as lane departure, and blind spot warnings. When this occurs, it is incredibly distracting, and many times I have had to pull off the side of the road, until the issue subsides, just to get back on the road and have the issue continue to persist. This safety issue surfaced shortly after my warranty expired. In having the vehicle serviced, I was told it was either the control knob or infotainment screen. In 2023, I opted to have the control knob replaced out of pocket as that was the less expensive option ($600+). The screen replacement was quoted at $1200+. Since that time, the issue has persisted and worsened. In doing my own research online, thousands of Mazda customers have this exact same issue in models spanning from 2014 - 2020. The ghost is attributed to the touch screen function and a faulty wire mechanism. Many consumers have taken apart their dashboards (a huge undertaking) to disconnect the touchscreen wire and resolved the ghost problem, leaving the touchscreen non-functional. I have tried contacting Mazda corporate to explain this is a major safety concern and that I am a person who has auditory/sensory sensitivities. They refuse to make this right and I refuse to spend more money to fix a known issue that spans over 7 years.

I thought I had a nice car when I bought my Mazda but as soon as something went wrong with it no one can fix it and Groove Mazda dealership in Centennial Colorado charged over $1,000 worth of work to fix the supposed problem that they diagnosed and they did not fix it. Then the manager Todd became combative with me and refused to work with me further when I got upset after he lied saying I refused the service that would have fixed my car. That makes absolutely no sense why would I refuse the service that would fix my car for the problem that I brought it to them for? My car has been squeaking for over a month and I have taken it to multiple mechanics including a Mazda dealership where they were unable to solve the problem. As far as I'm aware it could be a potentially catastrophic failure that could lead to me or my daughter dying, yet no one at Mazda cares. No one at Mazda wanted to make sure my car was safe or functioning. Mazda only cares about selling you the car. If it doesn't work later who cares? If a mother is driving her daughter around in an unsafe vehicle all that matters is Mazda gets more money to line their pockets and they haven't a concern in the world that your car is unsafe to drive.

If I could score less than one star, I would.

I recently had an extremely disappointing and frustrating experience with the service at Putnam Mazda. What should have been a routine visit turned into a distressing and traumatic ordeal.

My car abruptly died on the freeway without any warning lights, so I brought it in for servicing. Initially, I was offered a loaner car, which I appreciated. However, the subsequent communication regarding the repair of my vehicle was inadequate and concerning.

I was informed via email that the necessary part for my car wouldn't be available until July and was abruptly instructed to return the loaner car immediately, without any consideration for my circumstances. This lack of empathy and support was shocking, especially as a loyal Mazda customer.

Furthermore, throughout the ordeal, I experienced racial and gender profiling. Instead of addressing my concerns and questions, I was met with aggression and threats of police involvement, which made me feel targeted and discriminated against.

When I questioned why such threats were made in response to my email seeking clarification about the safety of my vehicle and repair questions, I was told that my email was deemed "direct and straightforward," so the aggressive response was deemed necessary.

Additionally, the loaner agreement I signed did not have an expiration date. When I asked the gentleman at Putnam Mazda when I should return the car upon picking it up, he assured me they would call to provide a grace period if needed. However, instead of honoring their word, they demanded I return the car immediately, lying about the agreement. This manipulation and gaslighting tactic, along with harassment and threats, are not only unethical but also against the law.

This explanation is unacceptable. Responding to a concerned customer with threats of police involvement is never justified, especially when all I sought was clarity and assistance.

Instead of addressing my follow up concerns and questions, I was met with aggression and threats of police involvement. They said they were going to report the car stolen and demanded I pick up and drive my car that doesn’t have a working engine. This behavior was completely unwarranted and left me feeling insulted and degraded.

Throughout the ordeal, I sought clarification and assistance, but was met with hostility and disrespect. The lack of professionalism and basic courtesy displayed by Putnam Mazda is unacceptable.

Their recommendation was for me to drive my car off their lot with no working engine, which is not only unacceptable but life-threatening.

I have also emailed the owners of Putnam and Mazda’s office of the CEO and have yet to receive any response.

I urge others to think twice before trusting their vehicles with Putnam Mazda and Mazda in general. The mistreatment I endured, including racial and gender profiling, reflects poorly on their reputation, and I hope they take steps to improve their customer service in the future.

Mazda Canada/Mazda North America are both unresponsive, could care less companies to deal with once they have your money. If your dealer won’t fix a car under warranty your on your own. Google Mazda BBB for either company.

My 2021 Mazda 3 Sport has had electrical problems since day 1. April 2022 I was stranded with a dead battery.

My dealer has refused to replace the battery as it passed “a shop cranking test”. Their batteries have no reserve capacity which my dealer does not understand the difference. I had my doors open for 15 minutes to cause this on a almost new car under warranty.

This is how they can offer an unlimited milage warranty….just don’t fix it for the poor person who thought they bought Japaneses quality.

First and last Mazda.

UPDATE - I'm now being harassed by other organisations because they've shared my details! All because one member of staff was inefficient. They're uncaring about the effect their actions has had on a random person who doesn't even LIVE in their country. I've been asking for EIGHT MONTHS for them to rectify the issue and they still have not done it!
Well, where do I begin? It's been months trying to get Nelson Mazda in Tulsa to change their contact email for their actual customer.
They're Breaching Data Protection by sending an invoice, with a vehicle vin number, to someone who has nothing to do with the vehicle, the dealership or their customer. I'm just a random person because their attention to detail over confidential information is sadly lacking. They can't even get an email address right.
Accuracy = Zero, Customer Service = non-existent, Response to emails = none, HARASSMENT = continuous.
I have reported this so called dealership as SCAMMERS, to the authorities, for a start, as a potential phishing scam, wanting my personal details, because they do not respond to my email requests to remove my details from their database.
1. I do NOT own a Mazda in the USA
2. I have NOT brought my vehicle to them for a service. EVER!
3. I do not live in the USA, so for me to bring my vehicle to them for a service would be nigh on impossible.
4. At the exorbitant prices on their invoice I wouldn't use them anyway!
&
5. If they cannot input a simple thing such as a customer's email address accurately into their database, it makes it highly doubtful as to the accuracy of anything else they do. I do not see professionalism in their attention to detail, no verification personally with their actual customer as to the accuracy of their contact email address.
6. As I have notified them, on SEVERAL occasions, they ARE USING THE WRONG EMAIL ADDRESS.
7. I don't care that it's not the same one as I email them on. THEY ARE USING MY BACK-UP EMAIL ADDRESS. Continually.
8. As for customer service, Their team is abysmal if they cannot apologise to a non-customer who is being harassed by their incessant use of an email that had been input incorrectly, WITHOUT checking personally with their actual customer that they have the CORRECT information.
9. I have notified them several times, because they have not rectified their error, that THEY have been reported to the fraud department of the UK cybercrime investigations as SCAMMERS!
10. I have given them the benefit of the doubt for sometime, but now they will have a Scam warning against them. And I tried to put a review on their website advising people of their inability to act in a professional manner in accuracy, customer service and administration etc. However because I am not in USA, I was blocked from doing so.
I have asked them politely, on several previous occasions, now I have DEMANDED that they Rectify THEIR Error Immediately.