Mazda Reviews 70

I chose the Mazda brand because of all it‘s advertised to be. I should have researched Safford Brown Chantilly Mazda better. I reached out to Mazda USA, hoping for help to make things right. They said all the right things but did nothing.

Be prepared for ALL the sales tactics that give car salesmen a bad name. This dealership gives the appearance of treating you well, but they intend to do anything they can to take advantage of you in the sales process. While in the showroom the day I bought from them I overheard several conversations between salesmen about how they‘d “stuck it to” other customers. Overall bad behavior from sales. As I described my accessibility need to the salesmen I was working with, other sales people laughed. Humilitating!! I chose Mazda because of the brand‘s disability assistance program.

Our experience:
- they use a handwritten offer sheet, listing “optional items” meant to distract you from focusing on the real numbers. The handwritten sheet with crossed out numbers will be a challenge if have learning disorders (dyslexia, or dyscalculia).
- though they advertise that they honor Carmax estimates on trade-ins, their initial trade-in offer was significantly lower than Carmax. When they were presented with the written Carmax offer, they just changed the numbers elsewhere on the offer sheet to get the price they wanted.
- I was sold a car about 90 days ago that was supposed to be capable of a simple adaptive change to accommodate my disability. After several appointments to make the change, Safford Brown is now telling me that my only option is to pay over $12,000 to purchase another model!!
- this dealership did not honor the advertised veterans appreciation discount either.

Beware! If you’re elderly, disabled, or just want to deal with honest people, think again. Their sales practices are deliberate, dishonest, and deceitful. Someone please tell me. - is this financial abuse? - is this kind of abuse of disabled illegal?

This is an update to a previous review.

On 11/22/22, I bought my 2023 Mazda CX-9 Signature AWD below MSRP, and the sales team experience at Mazda South Orlando, FL was outstanding. The looks of the car inside and out, and the outstanding sales team, made me feel I had made a great deal. However, when I called the parts dept the next day to order mud guards, all weather mats and other items to enhance my car, the parts guy told me to get them somewhere else because Mazda didn't make those.

The car reached 5K and I took it in for service. The advisor offered a free car wash with the service and I said yes.

Moments later I was told that my rear wiper needed to be replaced and I had to pay for it. I told the service advisor that my car was new and maybe it was factory defective, his story changed and said that it didn't need replacement. And of course, my car didn't get the promised wash. Why? Maybe because that was my first service and there was no charge?

I escalated the problems above to the management staff making it clear to the person I spoke to by text that the mechanics were either dishonest with customers like me by selling parts we don't need to charge us labor, or the car manufacturer doesn't stand behind the parts it uses to build its cars; that it had to be one or the other. In return, the person I brought my concern to, had the advisor call me to explain again that the rear wiper didn't need replacement. The advisor never offered an apology for not washing my car when he was the one making the offer in the first place.

I didn't want to hear the advisor again. What I wanted to hear was what Mazda management team would do to correct the problem but it didn't happen.

I ended up my previous review by adding: Sorry Mr. Don Mealey for the bad rating but I think you have some work to do in the service and parts dept., where I needed to add a few items to my new car when I bought it and the parts dept., simply told me to get lost.

A few days after, I received a call from a man asking me to change my review and offered to treat me to some drinks. Drinks don't buy me! Correcting the issues they have will. I don't want anyone to become a victim when they take their car for service.

For those of you thinking about buying a Mazda CX-9 signature, the car turning radius is horrible. I can park, turn and make a u-turn better on my 40' passenger bus. Additionally, the fuel consumption is bad for a car its size. I got between 250 and 300 miles per tank at $57.00 each fill up. You will do better in a Corvette with 500HP 25-29 MPG😊

The 2023 Mazda CX-9 Signature has so many negatives that my 16 years old daughter didn't want to keep it as her first car.

After going to different car dealers in Orlando and Tampa, FL, on 6/30/2023 I traded that car at a different brand dealer, where the best trade-in offer for said Mazda was 30K when I paid 50K for it.

As a previous Mazda owner, I say no more Mazdas for me. They don't hold the value, performance is poor, gas consumption is excessive, and parts department and service team don't know what customer service is.
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“First report before they moved to this new location”

This dealership used to be clean and inviting, however, now the place looks like a used car lot, unkempt and ugly. The sales staff are friendly but that is not good enough for me to give them my business.

Key FOBs are planned obsolescence, I have a Mazda 6 and it's a great car but they charge you hundreds for replacement FOBs

I’ve had a Cx5-9, a Cx-3 and three Cx-5s. I’ve never had a single mechanical problem with any of them. My latest has 120k miles and has only had routine maintenance. I’m hoping to hit 200k with it.

We bought a 2022 cx5 Mazda and the drivers side light is already groaning and needing replaced. 1700.00 not including the labor. Its a known problem for Mazda because the tech we talked to called it a recall without the recall. 6 hours of driving so I could get a diagnoses and 6 more hours once they order the part and 3.5 hours for them to fix it. I live in the middle of nowhere and that is why I bought what I thought was a reliable car to avoid driving back a forth to dealers. Car dealers around here no longer offer loaner cars while they repair your vehicle. Thank You Mazda for your attention to detail and using the cheapest least reliable parts on your vehicles. I'm sitting here wishing I would have bought a Toyota or Honda and that I could get all my driving time back.

Another Known Issue NOT Covered by Mazda USA
Have a 2019 CX-5 GTR with Folding Mirrors. Mazda has issued a TSB showing these get damaged by water and stop working. They state it is a Manufacturing Defect.
I have this issue, but out of Warranty by time, not mileage. Only 30,000 miles and these issues started many months before.
Mazda USA said "Tough L:uck." Have to pay Out of Pocket to repair. This is not the first Known Issue that Mazda does not take care of their Owners.
Will never purchase another Mazda due to these issues and the way Mazda ignores Owners.

I purchased my 2023 Mazda CX30 Turbo a few weeks ago and I LOVE it. The sales experience was great, Hannah Beck was very patient with me trying to find the right car. She was knowledgeable, informative and very sweet to deal with. From the General Mgr. to the Finance specialist the entire process was easy and fast. I would highly recommend Pinebelt MAZDA to everyone!

Mazda is one of those companies that I keep coming back to. In my 40 years of owning vehicles, I've owned 7 Mazda cars:

1993 Protege LX
2004 RX-8 Touring
2012 Mazda3 Touring
2017 CX-3 Grand Touring
2017 Mazda6 Sport
2022 Mazda3 Premium
2022 Miata MX-5 Grand Touring

All the models I owned were great cars, with the CX-3 being my least favorite. It had a small issue with the heads-up display, and otherwise was too small for my needs. The all-wheel drive in the snow was nice, though. In general, all the Mazda cars I owned proved very reliable during my ownership years, and they all had that Zoom Zoom that one would come to expect from this manufacturer. This means that they are engineered to be really responsive to my driver inputs, and have that feeling of agility in multiple driving conditions.

I feel that Mazda doesn't bow to the pressures of the trends in the automotive industry. They are very late to the game in regards to hybrid and full-electric, and I don't blame them one bit. They have been very successful with the gas mileage with the SKYACTIV technology, and have made cars that are extremely trouble free.

I'm a little concerned about the joint venture with Toyota in the Alabama factory, and hope that Mazda will continue to maintain its independence. Toyotas are fine cars, but not nearly as nice and driver-centric as the Mazda brand, IMO.

As long as Mazda makes beautiful cars that are built to last, I will keep buying them. I'd love to see a pickup truck come to the USA market that can pull a small travel trailer (or my Miata). That would make my life complete!

Reliable and good quality. But cars don't have a lot of space inside.

Love Mazda and their customer service!

Called to check if Belt Tensioner replacement (on 43k miles) is covered under powertrain warranty for my mazda3.
Operator put me on hold for more than 1:20 and then hang up!
I had mazda before (also new) for three years. And then got the current one that I have for almost 5 years. But I'm 100% sure I will not get mazda ever again. Not only questionable reliability but customer service is subpar!

I applied for a position in huntsville alabama for mazda Toyota manufacturing located at 7262 governors drive suite 203 on Friday 8/26/2022 at 7am.. From the minute you walked in you could tell they were amatuers. The
instructers were terrible. They were hiring in bulk because they are short handed..Hello! They give you cheap hard hats and plastic glasses and undersized gloves...Then at the end of the interview want you to clean and return this junk...Do not work for this garbage company and there Hr DEPT IS A BIGGER JOKE ....
PS they offer a ride to the assement center that the company does not honor..

Chris Baez Madison Alabama

If I could give Mazda 0 stars I would, but that does not seem to be an option.
I am on my 3rd CX-5 & it will be my last. I have been trying to get information about delivery of a rear bumper for just about a year. I have reached out to the dealer, MazdaUSA Customer Service, corporate officers- just about anyone I could find contact info for. Not 1 person has had the decency to respond.!

I have been a Mazda owner for the last 5 years and have taken my Mazda for service exclusively. I had no prior issues, but this last december I had engine problems during a typical commute. When I had my car towed to Mazda they told me I had engine failure, but couldn't tell me the reason unless I pay them. This put me in a difficult position as an essential worker who needs my car, so I payed this price without having much of an option. The vehicle also showed no signs of warning on my dashboard during the time, I was still left with a sour taste in my mouth, because they would choose to take 0 responsibility and tried blaming everything on me regardless of their maintenance. Zero responsibility from the Mazda and a horrible experience. I will never buy another Mazda ever again and would never recommend one.Take your money somewhere else.

Just go anywhere else, very poor customer service.

Bought my new Mazda3 in 2019. Great car but the dealer and Mazda itself are terrible. My heated seats won't function properly and the dealer will not call me back. Left message after message so I called Mazdausa. They promised to call me back and after repeated calls to them they never call back. No excuse for not returning calls. Ignore your customers, they'll go away! I know I am!

I see bad reviews here about the dealerships and people are right. But I also agree that you shouldn't judge the car by the dealerships. My brother got a really bad service from a dealership that he decided even to return the car after driving several miles(I won't explain in details now). But in truth there are dealers that are high professionals. You really need to research and do your homework before buying from someone! Mazda is a great car btw!

My car received a ticket in Maryland because of the dealership license plate bracket advertisement THEY put on my car without asking. The representative at Mazda's corporation said we don't take care of our customers when we cause any undue financial burdens. I called the head customer service of Mazda (after I called the dealership) because I wanted them to be aware of the police ticket burdens they're causing their customers. I wanted them to send a memo to all their dealerships to change their practice of putting items on vehicles that could cause a potential $70 ticket (MD law TA 13-411(C1)). As a consumer, I only deal with businesses who take care of their paying customers. Since the Alexandria VA Brown's dealership put license plate brackets on ALL their vehicles without asking, then the police ticket issued because of the Dealerships actions, should be fully taken care of by the dealership. The lical Mazda dealership has not responded to my emails on this situation to date. I expect Mazda to own up to their neglect of state laws & pay out their "petty cash" account for ALL fees caused by their actions. I'll be going to court as soon as a court date is issued & I expect the dealership to pay for my money spent to fight a case I didn't have any actionable hand in doing.

#Bommarito Mazda

My Nissan Sentra lease from Bommarito was due to expire in January 2019 and I started my search for a replacement. On 9/29/2018 my 1st stop was at Bommarito Mazda (BM) since I really liked the looks of the Protégé 5 and wanted to see the car and pricing – once there the Mazda 3 caught my attention, but I made it clear that I was only looking and still had 3 months left on my lease. That’s when it all started…
Sales manager Dennis got involved and offered me a deal to put me in the Mazda 3 now and that he would take care of my current auto lease - including any repairs needed – new tires, some body work and last 3 payments – just leave it here take the new car and I will take care of everything – he even took time to show me where it would be parked.
Beginning in December thru March I have received notices from Nissan and their collection agency that I owe over ~$750 for various items (December - January I was told by BM not to worry). Last week when talking personally to Dennis he accused me of calling him a liar and that he would only pay only the $395 Disposition Fee and nothing else – he stated that I would need to settle the remainder with Nissan – he has fulfilled his agreement plus some already. Doesn’t make much sense that I was told not to worry about anything.
I was lied to by Dennis and then ignored for over 3 months. It’s crazy but I get better service from a Subway rep when buying a $9.00 sub vs. buying a $27,000 car!