McCabes Pharmacy Reviews 

11,623
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, most reviewers were unhappy with their experience overall. Consumers frequently struggle with delayed online orders, unfulfilled prescriptions, and ongoing communication difficulties when trying to reach the pharmacy. Visitors also report frustrating delays, rude behavior, and a lack of empathy from personnel when handling sensitive medical requests. Some reviewers were happy with the friendly assistance and welcoming attitude provided by individual staff members in certain local branches. A few people also mentioned receiving prompt support from customer service representatives when working through specific purchase problems. Others noted that quick prescription pickups are sometimes possible when visiting physical stores directly.

What people talk about most

Staff

Clients share ambiguous opinions on staff, with many expressing frustration over rude behavior and... See more

Customer service

Reviewers highlight negative aspects of customer service, describing horrible experiences and impossible... See more

Service

Reviewers share mixed feedback about service, with some reporting brilliant assistance, helpful staff, and... See more

Product

Users describe ambiguous interactions with product, noting mixed experiences with online orders and... See more

Order

Consumers find order experiences to be mixed, frequently highlighting repeated issues with missing items,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I am updating this review following further and more positive engagement with McCabes customer service team. I experienced what I felt was misleading or at the very least insufficient information abo... See more

Rated 3 out of 5 stars

Since the rebranding of the existing lloyds pharmacies to McCabes, the failures of the technology employed has seen a marked deterioration in the efficiency of the delivery of required, sometimes ur... See more

Rated 1 out of 5 stars

All I can say stay away from this campany please there is no contact or anything ordered 12 tins of baby formula 2 week ago and I still haven't received it. I usually order every month and receive it... See more

Rated 1 out of 5 stars

My elderly mam 70+ who has a medical card was charged €60 for 2 tubes of steroid cream just before Xmas that were prescribed by her doctor....and just the other day she collected blood pressure table... See more


Company details

  1. Pharmacy
  2. Cosmetics shop
  3. Health and beauty shop
  4. Vitamin & Supplements Shop

Written by the company

McCabes Pharmacy group is a 100% Irish owned and operated chain of pharmacies and was founded in 1977 when Roy and Margaret McCabe returned home from Australia after emigrating 10 years earlier. They understood the need for a more complete healthcare solution, one that encompassed both traditional health care and dispensing along with new market leading services such as Cholesterol and blood pressure health checks. The group grew over the years with three of the four McCabes sisters all being involved in the business, involvement that continues to this day. McCabes Pharmacy group now operates over 30 stores nationwide and continues to be a pioneer in the Irish pharmacy market, offering the innovative products and exceptional service that Roy and Margaret founded the business on 40 years ago


Contact info

2.3

Poor

TrustScore 2.5 out of 5

12k reviews

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No recent history of asking for reviews

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Replied to 9% of negative reviews

Typically replies within 2 weeks

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2.3

All reviews

(11,623)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Has to be the worse customer's service…

Has to be the worse customer's service . Extremely unprofessional .So I got sent my parcel without the tan and a note inside saying I had to apply for the refund myself .why if it's not in stock could I even order it . I've was told they would resend it out to me didn't happen I've asked for a refund it will take five to ten working days . seriously this is going on over a month absolutely disgusting . But I will get my money back one way or another. Do not buy from this website judging from other comments these people have been bucked out of there hard earned money as well .

1 February 2023
Unprompted review
Rated 1 out of 5 stars

Dreadful customer service - no refund received

Dreadful customer service - no refund received.
Made an online purchase on the 9th of February for 4 items.
Paid in full online using my one4all card.
Items shipped on the 10th of February and delivered on the 13th of February.
Upon arrival only 2 of the 4 items were shipped.
A note was in the delivery from a member of staff called Leah.
It stated 2 items refunded.
No refund has yet been received.
I emailed McCabes and also called numerous times(no answer and mailbox full??)
To date I have received no refund nor have I received any reply to my emails.
This is a totally unprofessional and unacceptable way to run a business.
If I do not receive a refund in a timely manner from date of posting this review I will be escalating this further.

13 February 2023
Unprompted review
Rated 1 out of 5 stars

I ordered 14 December and was charged…

I ordered 14 December and was charged in full when the package arrived there was a handwritten note in it saying one of the items I ordered was not included as order was for 2 types of antihistamines, compliance issue, item would be refunded. Four weeks later no refund and no reply to my three emails apart from one auto reply . Very disappointing service

14 December 2022
Unprompted review
Rated 2 out of 5 stars

Disappointing service - never got refund, will have to request manually

I ordered two items in mid December and was charged for both, when the package arrived a few days before Christmas there was a handwritten note in it saying one of the items I ordered (and which it said was in stock on the site at the time of ordering) was not available. As this was an item very specifically requested for a gift this left me with no time whatsoever to get a replacement. The note also said I would be refunded for this item, which almost four weeks later has still not happened. I know its Christmas and things are crazy but I would have expected for my refund at least to have come through without me having to call/mail in to request it specifically, which I'll have to do now. Very disappointing service.

14 December 2022
McCabes Pharmacy logo

Reply from McCabes Pharmacy

Hi there,
Thank you for your review, I apologise there was a delay with this refund and I am glad to say this has now been rectified.
Thank you again for coming back to me on this.
Kind regards,
Elaine

Rated 1 out of 5 stars

Don't order online - very unreliable service.

We ordered Revive Active here for the office on 16th November, the money was collected 17th November. 13th December and still no sign of our order. It's near impossible to get hold of anyone on phone - we have left at least 4 messages and sent about 8 emails at this stage - most left unanswered. Finally we get a reply - no apology to say An Post collected order but never delivered etc. No apology or accountability. Total waste of time - we would have been better off giving business to local pharmacy. Lesson learnt - don't use McCabes pharmacy online.

13 December 2022
Unprompted review
Rated 3 out of 5 stars

I ordered 9.011.2022 from pharmacy 3…

I ordered 9.011.2022 from pharmacy 3 bottles x 360 ml ,Vizulize contact lens solution , but they sent me 2 bottles , I wrote an email every day in 2 days, they finally answered, they said that they would send one more bottles of solution, but they didn’t send anything.
19.10.2022 I emailed again and asked for a refund but haven't received any replies yet.
Fast delivery, good product.
The costumer service is awful!
I’m not recommend ordering online .

20 November 2022
Unprompted review
Rated 1 out of 5 stars

The costumer service is awful!

The costumer service is awful!
I haven't got the delivery for weeks paying for vitamins €75 it took me nearly a month to get this sorted still waiting for the refund. I would not recommend home delivery. NEVER!!! Only collect in the shop.

27 October 2022
Unprompted review
Rated 1 out of 5 stars

Extremely unprofessional service

Extremely unprofessional service. Visited in the summer for a cholesterol test which I had pre booked. The girl conducting the test had no clue what she was doing and after two failed attempts to take the blood sample and get results she told me she had never done any test previously and was unsure if the result was a machine error and she would contact the suppliers and let me know the following day. Surprisingly no one ever contacted me. It is discraceful that a pharmacy can offer this service on their website and social media and have no idea how to provide the service. It is obviously a money making scam to get customers into the premises
Also I arrived in time for the test and was told to wait outside as the pharmacy was not open although I arrived s per my pre booked slot. Avoid this chain store if you want any health advice or checks. Would avoid in future for any other pharmacy needs due to this experience.

6 April 2022
Unprompted review

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