MCR BIKES Reviews 

213
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers regularly praise the extremely fast delivery service, noting that bicycles arrive securely packaged, in excellent condition, and precisely as described in the online listings. Consumers frequently mention that the staff provides remarkably helpful support, clear communication throughout the purchase journey, and an overall professional and smooth transaction experience. However, some customers also noted issues regarding significant delivery delays for smaller accessories and occasional missing or incorrect components upon opening the package. A few reviewers experienced frustration when trying to resolve these unexpected problems or dealing with a lack of dialogue regarding shipment tracking updates.

What people talk about most

Product

Reviewers mention positive feedback about product satisfaction, highlighting that items arrive in excellent... See more

Service

Clients share positive opinions on service, highlighting brilliant communication, quick delivery times, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting that items arrive... See more

Staff

People report positive experiences with staff, frequently highlighting the helpfulness and professional... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the excellent condition and high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great company to deal with, they let me collect the bike as was in the area over deliver which I preferred. Jake’s personal approach is what will make this company stand out from others as he’s really... See more

Rated 5 out of 5 stars

Id use again for sure. A part for the bike didnt arrive with the bike but was sent out next day special delivery. These things happen & its how they're dealt with. Communication was 10/10. I... See more

Rated 5 out of 5 stars

My wife bought a Canyon e bike online which, despite much desk research into geometry, simply didn't work for her. After having bought another bike previously from MCRBikes, I asked them for a price t... See more

Rated 5 out of 5 stars

I called to enquiry about a bike posted on marketplace just as they closed at 6. The member of staff as very helpfull answering my question and directing me to the bike on there website. The bike w... See more


Company details

  1. Bicycle Shop

Written by the company

We Are The Fastest Growing Bike Shop In The UK For A Reason. Stockist of High-Low End Bicycles Based In Manchester, UK. Free UK Delivery And Warranty Included On All Bike Sales.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

213 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(213)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good website

Seller was helpful in updating me when there would be shipping delays, and the item arrived very well packaged. Thanks :)

2 October 2024
Rated 5 out of 5 stars

Thanks lads

Thanks lads, it's a great bike, meant to thank you earlier, but i've been too busy riding.

Cheers!

26 September 2024
Rated 5 out of 5 stars

After deciding to sell my Santa Cruz I…

After deciding to sell my Santa Cruz I contacted several companies with a view to purchase my bike. Jake quickly responded & overall MCR was the best market value offer for my bike! I went ahead with the sale & he attended on the evening at the request / convenience of myself, turning up exactly when was agreed & was polite and courteous with a quick transaction. Thanks Jake, highly recommend! Marc Jones

30 September 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service from start to…

Great customer service from start to finish from MCR bikes.
I spoke with Jake on the phone about several bikes I was interested in, and he helped me narrow it down. Eventually I went for a Cube Stereo Action Team! The bike arrived a few days after purchasing and has been fantastic ever since.
I had a slight issue with the gears after a few rides (usual bedding in), but MCR bikes quickly got that resolved.
Thanks again

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Great service

I had an excellent experience with this Mcrbikes! The service was top-notch, and my order arrived incredibly fast, exactly as described. The staff was very approachable and quick to respond to my questions, making the whole process smooth and hassle-free. I highly recommend this shop to anyone looking for great products and outstanding service!

26 September 2024
Rated 5 out of 5 stars

Purchased a Ebike from MCR bikes and…

Purchased a Ebike from MCR bikes and received a follow up call from a very pleasant and informative Jake. He answered all my questions and even hand delivered the bike to me whilst I was on a call out job on the outskirts of Manchester. Legend, keep doing what your doing mate you will go far 👍
Cheers Wayne

25 September 2024
Unprompted review
Rated 5 out of 5 stars

Jake the proprietor is a young genuine…

Jake the proprietor is a young genuine lad who is full of enthusiasm and knowledge of the cycle industry.
My wife needed a step though mountain e bike and Jake gave us the best options to choose from. And we took delivery and are now looking forward to continuing our passion. Thanks to Jake’s efforts and professionalism.

19 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Jake was very helpful and quickly responded to my many emails, even though he was on holiday.

A very pleasant young man with a good customer focused business model

19 September 2024
Unprompted review
Rated 5 out of 5 stars

Recommended

Sold my Trek mountain bike to Jake as not using as much as I expected. Answered my initial approach quickly. Agreed a fair and realistic price in a challenging used market. Came and collected when he said he would. Nice bloke, obviously knowledgeable and honest. Would recommend.

9 September 2024
Unprompted review
Rated 5 out of 5 stars

Genuine

Jake was a genuine guy, arrived when he said he would, paid what he said he would. Very easy and smooth transaction

3 September 2024
Unprompted review
Rated 5 out of 5 stars

I wanted to get into mountain biking…

I wanted to get into mountain biking with my son this summer as a way to get back in shape. I didn't really know much about bikes or what size to get; however, Jacob was very helpful and gave some brilliant suggestions. The bikes fit both me and my son perfectly.

29 August 2024
Unprompted review
Rated 5 out of 5 stars

Spot On

Great company! Service was spot on. Had a few questions at first regarding delivery etc but had speedy responses from the team and went ahead and ordered. Super pleased with the bike for my son. He loves it. Thanks Guys, Will definitely be returning in the future.
Regards.

1 September 2024
Unprompted review
Rated 4 out of 5 stars

item not as described and poor customer service

I ordered a kickstand they said fitted my bike in the kickstand description.
The one delivered then did not fit so i contacted support 5 days ago and still no responce!

Update 17/9/24
After an explination from Jake at McrBikes, the issue was eventually resolved, it did take a couple of weeks so not ideal.
The kickstand did come direct from Cube in the Netherlands so it is possible the original problem was them sending the wrong item.

22 August 2024
Rated 2 out of 5 stars

Haven’t recieved goods yet

Haven’t recieved goods yet, when I ordered it said goods in stock 2 days later recieved email saying item was having to be ordered in from cube and will be 3 weeks

21 August 2024
MCR BIKES logo

Reply from MCR BIKES

Thank you for your feedback. We sincerely apologize for the delay and any inconvenience caused.

When you placed your order, the item was indeed listed as in stock based on the latest updates from Cube. Unfortunately, there was an unexpected delay from their side, which affected the delivery timeline. While this situation is out of our direct control, we understand how frustrating it can be to experience delays.

Please be assured that we're doing everything we can to speed up the process and will keep you updated on your order status. At Mcrbikes, customer satisfaction is our top priority, and we greatly appreciate your patience and understanding.

If you have any further concerns or would like to discuss alternative solutions, feel free to reach out to our team, and we'll be happy to assist.

Best regards,
The Mcrbikes Team

Rated 5 out of 5 stars

True professional

True professional , went completely out of his way to collect my bike , absolutely true to his word , a proper gent and I would highly recommend Mcrbikes are your first port of call for any of your cycling needs

19 August 2024
Unprompted review
Rated 5 out of 5 stars

It was just great

I was waiting for a few days to get it packed and shipped, but once done, it arrived very quickly. I was in touch with Jake, and he was very friendly while answering all my questions. Now I can enjoy my beautiful new bike.

8 August 2024

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