Ordered food, wrong items sent by restaraunt, contacted mealzo customer service and was helped by a lovely member of staff called Aaron. He was very very helpful and got my refund processed quickly an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mealzo is always such a pleasure to order through. The prices are great, the customer service is second to none, thanks again to Peter for assisting us this evening. You helped very quickly, politely... See more
Company replied
The operative , Brian, was very helpful, polite and professional when dealing with my complaint re a pizza order. He was able to ensure my refund which I had previously been told I could not have. Br... See more
Company replied
I spoke to customer advisor “Franklin” about my order I was unhappy with and how upset I was with the restaurant being unprofessional and unhappy with my food. The restaurant denied my refund out of r... See more
Company replied
Company details
Written by the company
Mealzo is a 0% commission platform! By ordering through Mealzo You are choosing to help out and support your local takeaways and restaurants every time. Find your favourite local takeaways and restaurants on Mealzo. Choose from a wide range of cuisines from delicious Chinese dishes to Italian Pizza, spicy Mexican Burrito or a tasty American burger and if you fancy a hot Indian Curry or crispy traditional fish & Chips, we’ve got you covered.
Contact info
Pavilion 6, 321 Springhill Pkwy, Baillieston, G69 6GA, Glasgow , United Kingdom
- info@mealzo.co.uk
- mealzo.co.uk
4.9
Excellent
836 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Aaron was so helpful
Aaron was so helpful, when my food did not get delivered but I had paid for it. Super helpful, he is an asset to your company. Thanks again Aaron
1 January 2026
Unprompted review
Reply from Mealzo
Hi Mr Gary 👋
Thanks for taking the time to leave a review. We’re happy everything was resolved for you and that you felt supported throughout.
We really appreciate your feedback🧡
Franklin was very helpful in resolving…
Franklin was very helpful in resolving my issue. He got the problem sorted efficiently and was great to communicate with - thanks Franklin for all your help!
1 January 2026
Unprompted review
Reply from Mealzo
Hi Ava 👋
Thanks for the feedback, we’re pleased everything was handled promptly✨
Opening times
Quick and accurate response with a friendly tone. Much appreciated.
31 December 2025
Unprompted review
Reply from Mealzo
Hi Stephen, thanks for the review!
Really happy to hear your experience went well! Hope you enjoyed your order too✨
Easy, fast service
Brian was amazing at handling my issue. Thank you.
31 December 2025
Unprompted review
Reply from Mealzo
Hi Lizbet 👋
Thanks so much for leaving a review! We’re glad your issue was resolved quickly and smoothly.
Saul was very helpful with me and very…
Saul was very helpful with me and very fast.
31 December 2025
Unprompted review
Reply from Mealzo
Hi Yucel,
Thanks for taking the time to leave feedback! We’re pleased it was handled efficiently🧡
Brian was brilliant at sorting my issue
Brian was brilliant at sorting my issue
31 December 2025
Unprompted review
Reply from Mealzo
Hi Kaitlyn,
Thanks for sharing your experience! It’s great to know things were resolved quickly🙏🏻
Bruce really helped me in my queries…
Bruce really helped me in my queries and assisted me patiently and kindly
Overall great customer experince
29 December 2025
Unprompted review
Reply from Mealzo
Hi Anshita 😊
Thanks for sharing your feedback! We’re really happy to hear your queries were handled smoothly.
Your support means a lot to us🧡
Mealzo is always such a pleasure to…
Mealzo is always such a pleasure to order through. The prices are great, the customer service is second to none, thanks again to Peter for assisting us this evening. You helped very quickly, politely and attentively and the issue was resolved literally within minutes
28 December 2025
Unprompted review
Reply from Mealzo
Hi Kirsty, thanks for the lovely feedback 😊
We’re so happy to hear you enjoy ordering with Mealzo and had a great overall experience. That’s exactly what we love to see🧡
Reply from Mealzo
Hi Slinky,
Thanks for taking the time to leave a review 😊
We’re happy to hear your experience with Mealzo was good.
Did everything go as expected for you?
Very fast and easy resolve thank you
Very fast and easy resolve thank you, Brian was very helpful and speedy with my refund.
26 December 2025
Unprompted review
Reply from Mealzo
Hello there,
Thanks for the feedback 😊
It’s good to hear the process felt easy from your side✨
Reply from Mealzo
Hi Allan, thank you🧡
It’s always great to hear that your experience with Mealzo was positive, and your feedback really makes our day.
Quick customer response
Franklin dealt with my query quickly and was very friendly.
27 December 2025
Unprompted review
Reply from Mealzo
Hi Julie, thanks so much for your feedback!🙏🏻
We really appreciate you taking the time to share your experience✨
Franklin was very helpful…
Franklin was very helpful and sorted my issue out quickly with no issue
27 December 2025
Unprompted review
Reply from Mealzo
Hi Malana, thanks for your feedback! 😊
It’s great to hear everything was resolved quickly and smoothly.
Franklin - customer service agent
Franklin was a great help in getting me a refund quickly absolutely deserves his vacation
25 December 2025
Unprompted review
Reply from Mealzo
Hello Calum,
Really appreciate you sharing your experience with the refund process🧡
Franklin arranged a refund for me with…
Franklin arranged a refund for me with ease. He was helpful and kind.
25 December 2025
Unprompted review
Reply from Mealzo
Hi Mechelle, thanks for sharing your experience✨
Glad everything went through smoothly.
Order
Had to double check on my order after saying it was delivered without receiving it, Franklin was a great help and got that matter sorted
25 December 2025
Unprompted review
Reply from Mealzo
Hi Graham,
Thanks for sharing your experience.
It’s great to hear our team made the process smooth for you🧡
Spoke to Bruce after our Indian…
Spoke to Bruce after our Indian takeaway was missing a naan bread. Bruce was very helpful! He contacted the restaurant who passed on the feedback and manger to arrange a refund. Thank again Bruce! Merry Christmas!
24 December 2025
Unprompted review
Reply from Mealzo
Hi Graeme, thanks for sharing!
We’re glad everything was resolved smoothly and that your order experience ended on a positive note🧡✨
Good service from Brian
Good service from Brian, fast and efficient.
24 December 2025
Unprompted review
Reply from Mealzo
Hi Katrina🧡
Thanks for sharing! We’re glad you had a fast and efficient experience.
Always great to hear things went smoothly!
I had an issue where I hadn't received…
I had an issue where I hadn't received my order after calling the restaurant and getting nowhere to be told they don't use mealzo anymore Brian Called on my behalf and he was them told they will get the meal out to me. Thanks Brian for the help and service
23 December 2025
Unprompted review
Reply from Mealzo
Hi Peter! 😊
We’re so glad Brian could step in and get things sorted for you! We’re always here to help.
Hope you enjoyed your order🧡
Had a bad experience with the takeaway
Had a bad experience with the takeaway. Brian from the support team sorted out the problem and helped me with the refund of my money. Highly appreciated for good work of Brian
23 December 2025
Unprompted review
Reply from Mealzo
Hello👋
Thanks for your feedback, We really appreciate it🧡
We’re glad it ended on a positive note.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.