After placing a fair few orders over the last few months via the Mealzo app today we finally had a problem with one the items in our order which really surprised us as the takeaway we ordered from... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had some items missing from my order. Spoke to Peter from customer services who sorted out a refund before I’d even finished my meal! It helps to show photos of what you received and have your order n... See more
Company replied
Ordered food, wrong items sent by restaraunt, contacted mealzo customer service and was helped by a lovely member of staff called Aaron. He was very very helpful and got my refund processed quickly an... See more
Company replied
Mealzo is always such a pleasure to order through. The prices are great, the customer service is second to none, thanks again to Peter for assisting us this evening. You helped very quickly, politely... See more
Company replied
Company details
Written by the company
Mealzo is a 0% commission platform! By ordering through Mealzo You are choosing to help out and support your local takeaways and restaurants every time. Find your favourite local takeaways and restaurants on Mealzo. Choose from a wide range of cuisines from delicious Chinese dishes to Italian Pizza, spicy Mexican Burrito or a tasty American burger and if you fancy a hot Indian Curry or crispy traditional fish & Chips, we’ve got you covered.
Contact info
Pavilion 6, 321 Springhill Pkwy, Baillieston, G69 6GA, Glasgow , United Kingdom
- info@mealzo.co.uk
- mealzo.co.uk
4.9
Excellent
869 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Speedy action on refund
Brian sorted out a refund with takeaway when my order couldn’t be fulfilled. Dealt with promptly & courteously
19 January 2026
Unprompted review
Reply from Mealzo
Hi Gail, we’re glad we could take care of that for you quickly.
We really appreciate you sharing your experience with us✨
Peter was fantastic in his response and…
Peter was fantastic in his response and resolution. Thank you
11 January 2026
Unprompted review
Reply from Mealzo
Thanks for the lovely feedback, Lee 🧡
We really appreciate you sharing your experience. Your support means a lot to us, and we’re glad everything was handled smoothly.
I have been told by Franklin that I…
I have been told by Franklin that I will be getting a refund for an order I placed which wasn't delivered. I just hope it does happen
11 January 2026
Unprompted review
Reply from Mealzo
Thanks for your review, Bernadine🙏🏻
We really appreciate your patience and your trust. If you need anything further at any point, we’re always here to help✨
Reply from Mealzo
Thank you, Rosaleen🙏🏻
It’s great to hear you had a positive experience. We’re grateful for your kind words and support.
Franklin helped me and was very quick…
Franklin helped me and was very quick and easily resolved my issue.
7 January 2026
Unprompted review
Reply from Mealzo
Hi Amy 👋
Thanks for leaving a review. It’s great to hear everything was sorted quickly.
We appreciate you taking the time to let us know 😊
Reply from Mealzo
Hi there 👋
Thank you for sharing your feedback. We’re really pleased to hear you had a good experience and found everything professional. Much appreciated 😊
Excellent service received from Brian
Excellent service received from Brian
6 January 2026
Unprompted review
Reply from Mealzo
Hi Steven,
We're pleased everything went well and you felt looked after🧡
Brian was very helpful with my query…
Brian was very helpful with my query really quick and efficient.
6 January 2026
Unprompted review
Reply from Mealzo
Hi Amanda,
Thanks for your lovely review! We truly value you sharing this and we’re always here when you need us🧡
They were very helpful and polite
They were very helpful and polite, Brian who I spoke to was very professional and did the best he could.
5 January 2026
Unprompted review
Reply from Mealzo
Hi,
We're happy to hear you had a great experience, thanks for your kind feedback🧡
Reply from Mealzo
Hi Sara✨
Thanks for taking the time to share this. We’re happy to hear everything was resolved quickly and smoothly. Really appreciate the feedback🧡
I had to request a refund where an…
I had to request a refund where an order was placed, but takeaway was closed. Bruce helped me out, contacted the restaurant and arranged for full refund. Very easy using the online chat.
3 January 2026
Unprompted review
Reply from Mealzo
Hi Jon, we’re happy to hear your issue was resolved with ease.
Thanks for sharing your experience with us!✨
Very happy with experience my issue was…
Very happy with experience my issue was addressed quickly and satisfactory friendly staff
2 January 2026
Unprompted review
Reply from Mealzo
Hi Lorraine,
We’re thrilled to hear you had a positive experience and felt well looked after.
Thanks for sharing your feedback!🙏🏻
My account was hacked and I keep…
My account was hacked and I keep getting messages about orders that are ready to collect from other side of the country. Mealzo won’t talk to me unless I give email and worse my phone number also. That won’t happen
2 January 2026
Unprompted review
Reply from Mealzo
Hi there, thanks for letting us know.
Our team just needs enough details to locate the account securely. Once we have that, we can take the next steps.
Please email us at care@mealzo.co.uk so we can look into this and get it sorted for you.
Aaron was so helpful
Aaron was so helpful, when my food did not get delivered but I had paid for it. Super helpful, he is an asset to your company. Thanks again Aaron
1 January 2026
Unprompted review
Reply from Mealzo
Hi Mr Gary 👋
Thanks for taking the time to leave a review. We’re happy everything was resolved for you and that you felt supported throughout.
We really appreciate your feedback🧡
Franklin was very helpful in resolving…
Franklin was very helpful in resolving my issue. He got the problem sorted efficiently and was great to communicate with - thanks Franklin for all your help!
1 January 2026
Unprompted review
Reply from Mealzo
Hi Ava 👋
Thanks for the feedback, we’re pleased everything was handled promptly✨
Opening times
Quick and accurate response with a friendly tone. Much appreciated.
31 December 2025
Unprompted review
Reply from Mealzo
Hi Stephen, thanks for the review!
Really happy to hear your experience went well! Hope you enjoyed your order too✨
Easy, fast service
Brian was amazing at handling my issue. Thank you.
31 December 2025
Unprompted review
Reply from Mealzo
Hi Lizbet 👋
Thanks so much for leaving a review! We’re glad your issue was resolved quickly and smoothly.
Saul was very helpful with me and very…
Saul was very helpful with me and very fast.
31 December 2025
Unprompted review
Reply from Mealzo
Hi Yucel,
Thanks for taking the time to leave feedback! We’re pleased it was handled efficiently🧡
Brian was brilliant at sorting my issue
Brian was brilliant at sorting my issue
31 December 2025
Unprompted review
Reply from Mealzo
Hi Kaitlyn,
Thanks for sharing your experience! It’s great to know things were resolved quickly🙏🏻
Bruce really helped me in my queries…
Bruce really helped me in my queries and assisted me patiently and kindly
Overall great customer experince
29 December 2025
Unprompted review
Reply from Mealzo
Hi Anshita 😊
Thanks for sharing your feedback! We’re really happy to hear your queries were handled smoothly.
Your support means a lot to us🧡
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