Marriage Saver, I no longer burn everything that I cook. These probes are fantastic. Please add new types of meat such as sausage, (beef, pork, chicken, etc) and also Boudin, (made in Louisiana wit... See more
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Review summary
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What people talk about most
Reviews shaping this summary
It just takes way too long to give an accurate estimated cooking time then when it gives an estimated time its way off like over am hour off and only accurately adjusts in the last 30 minutes.You wou... See more
Company replied
Generally, this product is fine. But it has two flaws. Firstly, the Bluetooth range is massively overstated. I have an Aga. The charging unit has to sit next to the Aga. If I move to my sitting r... See more
Company replied
I purchased a MEATER 2 Plus Bundle in December 2023 for £238 — the premium Pro-tier model specifically for its 550°C BBQ rating. After 2.5 years of normal use, the probe stopped connecting to th... See more
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Company details
Written by the company
The First Truly Wireless Smart Meat Thermometer
Contact info
United States
- meater.com
3.7
Average
6k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Longevtity and duration
After Charging the unit for 15-20 minutes and it failed to maintain contact at the worst possible time. I traded the battery out with a new battery, the unit again failed by losing connection. This product cost way too much to have this kind of reliablity.
25 January 2026
Unprompted review
Reply from MEATER
Good day, James. We appreciate you sharing this feedback and understand what you are feeling at the moment. This behavior is not expected, especially after allowing the unit time to charge and confirming a fresh battery. When a probe initially powers on but loses contact shortly after, even with a new battery, it typically points to the probe being unable to sustain a stable internal power level or signal during active use rather than a problem with the charger or app.
In these cases, continued connection drops are not resolved through additional charging time. The most effective resolution is to have the probe evaluated.Our team can review this quickly and confirm the best next steps based on the probe’s behavior.
Please reach out to us at support.meater.com with your MEATER model so we can assist further and help get you back to reliable cooks. We’ll be glad to take it from here.
Outstanding Support for Meater Pro XL Smart
I contacted customer support on December 30, 2025, at 3:30 PM after probe no. 2 for my Meater Pro XL Smart (with 4 probes) stopped working. I called from Norway using the Danish support number and was connected to Costa Rica, San José, where I spoke with an extremely friendly and helpful representative.
She immediately arranged for a replacement probe no. 2 to be sent to me. I was told I would receive an email confirmation with a tracking number and that the new probe would arrive within approximately 7 days.
Fortunately, I still have three other probes, so I can use the product on my turkey tomorrow on New Year’s Eve. Best of all, I did not have to return the entire product to the seller, which would have taken much longer.
I am very satisfied with both the product and the support. The Meater Pro XL Smart is a true must-have that I use a lot, and the customer service experience was absolutely fantastic.
Highly recommended!
— Jan
30 December 2025
Unprompted review
Reply from MEATER
Jan, thank you very much for taking the time to share such a detailed review. We’re delighted to hear that our support team was able to assist you quickly and arrange a replacement probe without impacting your plans. It’s great to know that the flexibility of the MEATER Pro XL allowed you to continue cooking while the replacement was on its way.
We truly appreciate your kind words about both the product and our customer service. Feedback like this motivates our team to continue delivering reliable support worldwide. We wish you many more successful cooks and a fantastic New Year. Thank you for choosing MEATER.
Excellent support when things went wrong
How a company reacts when things go wrong is often more important than when everything is fine. On Christmas Day I was unable to establish a connection to my nearly new Meater Pro probe to be able to tell when our roast rib of beef was cooked. After troubleshooting on Boxing Day I ended up speaking to their support line (yes, they offer 365 day a year support) and an agent determined that the probe itself was faulty, but that I was covered by their warranty. A new probe arrived just now, less than 48 hrs after our conversation. Thank you Meater/Treager!
26 December 2025
Unprompted review
Reply from MEATER
Peter, thank you so much for taking the time to share this feedback. We’re glad our support team was able to assist you quickly and that your replacement probe arrived so promptly. While we’re sorry for the initial issue, we truly appreciate your patience and are happy we could resolve it under warranty. We hope you enjoy many great cooks ahead. Thank you for choosing MEATER.
Poor reliability and heat operating window
I have had a MEATER for a little over a year and have now discarded it. Issues I have had are poor connection (annoying but I could live with), but bigger problem was it’s low maximum temperature it could handle. This lead to it stopping working. I have now switched to RFX Gateway ThermoWorks
26 December 2025
Unprompted review
Reply from MEATER
Good day, Graham
We’re sorry to hear this and appreciate you sharing your experience. We understand how disappointing it is when a product doesn’t meet expectations, especially regarding reliability and temperature performance. MEATER probes do have defined operating limits, and repeated exposure beyond them can affect functionality. Your feedback on connection stability and usability is important and helps guide improvements. If you’d like, our support team can review your case and see if any options or explanations apply. Contact us at support.meater.com for personalized assistance.
Defective products, company refuses to help
This expensive thermometer stopped working, and tech support said I would have to buy a new one, even after they admitted it was defective. This company doesn’t stand by their products AT ALL.
The thermometer probe was always very inaccurate when it did work. It showed ambient oven temperatures at least 100 degrees cooler than the actual oven temperature, as verified by separate oven thermometers. Cook time estimates also fluctuated by 10 minutes throughout the cooking process. Come to find that other people have the same issue. The app also would send me notifications whenever I disable my phone’s Bluetooth, even if the app isn’t open and I don’t have an active cook going. Their tech support suggested I uninstall and reinstall the app, but that didn’t fix the issue. They had no other solutions to offer.
The app also requires a LOT of access to your phone and wifi network, even if you don’t want those features. It locks up and refuses to function if you don’t allow those privacy invasions.
25 December 2025
Unprompted review
Reply from MEATER
Brady, thanks for taking the time to spell this out. If a MEATER probe becomes unreliable and then stops working, it may be eligible under our limited warranty, depending on when/where it was purchased and your region.
On temperatures: MEATER’s ambient reading is taken at the probe near the food, so it won’t necessarily match an oven’s built‑in sensor or a thermometer placed elsewhere in the oven. The internal temperature is the primary measurement for doneness. Cook‑time estimates are also designed to update as the cook progresses based on the data coming in.
On the app side, MEATER uses Bluetooth for the live connection, so connection-related notifications can appear when that connection is interrupted or reestablished. We also understand the concern about permissions; those requests are tied to what the app needs to connect and to enable specific features on supported setups.
We invite you to contact us directly at 1- 888-407-0303 and determine whether a diagnosis or a replacement is the best solution for you.
Endless connection problems
Endless connection problems. We've had a new probe sent out due to connection isses, it worked twice, now on Christmas day same issue, no connection between the probe and the base. Videos just say to clean (which it is - it's new), or put in and out of the base, not easy when its 200 degrees! I wouldn't say it was that reliable when it does work, often going way over target temperature and still saying to rest more! Wouldnt recommend
25 December 2025
Unprompted review
Reply from MEATER
David, we’re really sorry this has been your experience, especially on a day like Christmas. From what you’re describing, it sounds like there may be an ongoing communication situation between the probe and the base, possibly related to hardware instability rather than cleanliness or placement, particularly since the probe is new and the same problem has repeated. The temperature overshooting and inaccurate rest guidance also point to unreliable data being transmitted during the cook, which understandably affects trust in the results. This is certainly not the level of reliability we aim to deliver. We strongly recommend contacting our Customer Support team directly at 1- 888-407-0303 so they can review the history of the replacement, assess whether the base or probe may be defective, and work with you on a proper resolution.
The website promises 10% discount but doesn't deliver
The website promises 10% discount on signing up for marketing email. The promised discount code didn't arrive. I called support, who after 30 minutes were unable to resolve this. They ended up suggesting I order at full price and phone them back after I received the product to claim a 10% refund. Zero confidence in that happening and no wish to spend another lengthy session on the phone begging for a refund. A useful insight into the company that destroys confidence in their support so probably better off not having one....
17 December 2025
Unprompted review
Reply from MEATER
Good day,
Thank you for taking the time to share this detailed feedback. On occasion, promotional sign-ups may not complete as expected due to email delivery delays, filtering, or system timing, which can prevent the discount message from arriving. We understand how discouraging this can feel, especially when it requires extra time to follow up.
We value your trust and would appreciate the opportunity to review the situation more closely and clarify next steps. Please feel free to reach out to our support team at +1-888-407-0303 or visit support.meater.com, and we’ll be glad to continue assisting you.
Love using it but the app needs a feature update
Love using it. I have the meater block with 4 probes. Last year the app had a screen that shows all 4 probes with Internal, Target and Ambient temperature and estimated cooking time. Then after an update the estimated cooking time was removed from this page. Now I have to scroll from probe 1 to probe 4 to see how much time is left for each probe. While not a major drawback, the app is not as friendly as it once was. I would appreciate it if the developers would please bring back estimated cooking time on the display that shows all 4 probes simultaneously.
16 December 2025
Unprompted review
Reply from MEATER
Steven, Thanks for the kind words about your MEATER Block and for describing the change so clearly. On multi-probe cooks, that “all 4 probes” overview is meant to be the quick-glance screen, so having Internal / Target / Ambient and the estimated time remaining all in one place makes a lot of sense. If you’d like your request logged with the right app/device context, MEATER Support is available at 1-888-407-0303.
— MEATER Support
Do not waste your money
Do not waste your money. One of the sensors on the probe is measuring 8 degrees C less than the others, rendering it useless and I’m back to guess work. This is not a one off as happening every cook, always the same sensor
10 December 2025
Unprompted review
Reply from MEATER
Mark, if the same sensor is reading 8°C lower on every cook, that strongly suggests a sensor fault rather than normal variation. MEATER probes should read consistently across all sensors, so a repeated mismatch means something isn’t functioning as it should. We’d really like to help you sort this out. Please reach out to us at support.meater.com so we can walk you through a proper diagnostic and confirm whether the sensor has failed. Once we verify what’s going on, we’ll guide you on the next steps to get this resolved.
Avoid
Avoid ! I got given a Meater probe as a gift 2 years ago. The first one malfunctioned after a couple of uses. Customer service was ok and agreed to replace the probe.
My new one is hit and miss whether it will connect, even when fully charged. Then the last 2 cooks which have been expensive cuts of beef, have been completely ruined. I cooked a 2kg rolled Sirloin today for 9 people, set the internal temperature to 50’ so it would get to 55 after resting, followed the instructions and prompts exactly and the beef was, again, well done and ruined! £70 and the time before which was an £80 Tomahawk too, ruined. Both well overdone and far from rare !!
Incredibly disappointing and I will never use it again. It literally ruined my day today and a meal I spent hours preparing.
7 December 2025
Unprompted review
Reply from MEATER
Hey, thanks for sharing your experience. We’re really sorry to hear that your recent cooks didn’t turn out as expected. This is not typical of how MEATER performs, and we want to understand what went wrong so we can help.
It would be helpful to know more about the connection behavior you’re seeing and the steps you followed in the app. Our support team can guide you through ensuring the probe and app are working correctly for accurate cooking. You can reach us at 1 888 407 0303 for further assistance.
MEATER
Products have their problems and do not last.
I have got through 3 in 2 years as they don’t last. One of mine the probe stopped charging, another the probe came about and the glue separated between 2 parts of it, and now the 3rd time (brand new 7 months ago) and charger base has stopped working.
Though their service is great, every time I have dealt with their customer service they have sent me replacement parts, they still don’t last. Ultimately the product is not very good. Works well when cooking meat but you can’t rely on the product to work. Disappointed and likely to try an alternative product next time.
6 December 2025
Unprompted review
Reply from MEATER
Hi, thanks for sharing your thoughts. We understand your experience has been frustrating and we want to make sure your MEATER is performing as expected. What you’ve described is not typical, and we would like to help identify why these repeated issues have occurred and provide a long term solution. Please reach out to our support team at 888-407-0303 so we can review your devices and guide you on the next steps.
MEATER
Poor build quality
The probe came apart when I was removing it from the meat. It now doesn’t work. It had been well used but not great as this was my second probe as the first one broke also. I have upgraded to the meater pro 2 block now that has wifi so hopefully that sorts out the connection issues 🤞🏻
2 December 2025
Unprompted review
Reply from MEATER
Good day, Dan. Thank you for taking the time to share this. A probe coming apart when removing it from the meat is absolutely not the experience we want for you, especially after already having a previous probe fail. Situations like this are uncommon, however, we’re glad to hear you’ve upgraded to the MEATER Pro unit, and many users find the WiFi connectivity helps avoid the instability you experienced with earlier models. We truly hope it brings you the consistency you’ve been looking for.
If you’d ever like us to take a closer look at the failed probe, or want to share more about what happened, feel free to reach back out at +1 888-407-0303. We’re here and ready to help however we can.
Dreadful product
Reading some of the other reviews it seems like perhaps there’s been a recent quality issue. The probe doesn’t work more than it does - constant connectivity issues and regularly says the probe isn’t charged even when it’s been charging for days. It’s really hit and miss and honestly one of the most frustrating and dumb products I’ve ever owned. We sent it back to Meater and they said everything was fine - next cook - red flashing light. Terrible waste of money.
30 November 2025
Unprompted review
Reply from MEATER
Good day, Jonathon. Having a probe that works one day, fails the next, and constantly throws charging or connection errors is incredibly surprising, and it’s understandable that you’d feel the product is unreliable. When a probe tests “fine” during a diagnostic but then fails again in real use, it usually means there’s an intermittent hardware or contact situation that doesn’t always reveal itself in a short lab test. That would explain why it came back as “working,” only for you to see the red flashing light on your very next cook.
The behavior you’re describing isn’t normal for our probes, and you shouldn’t have to fight with the device every time you want to cook. We want the experience to feel predictable and solid, not hit-or-miss. You deserve a unit that performs properly every single time, and we’re here to help make sure you get to that point. If you want to give us another chance, please contact us so we can review alterantive options.
Garbage
Have had my Meater block for a couple of years, all in all have used it less than probably 2 dozen times. And while it's always been kinda finicky with the connections, this time, this time I'm done. Go to make the thanksgiving turkey and the stupid block absolutely refused to connect to wifi. Call support and they tell me that the base unit/block needs to be replaced, and since it's out of warranty it'll be like $150 today for them to replace it. *Laughs*, like I'm going to pay that to replace one garbage unit with another of the same particularly when I can still count the numer of actual uses I got out of it on one go round of my digits. Meater sucks and I regret even buying this first unit, there are other better reviewed units out there. Likely filing a case with BBB.
27 November 2025
Unprompted review
Reply from MEATER
Good day, Andrew. Hitting a WiFi difficulty on Thanksgiving (especially when you don’t use the Block often) can feel like terrible timing. Since the MEATER Block connects only to 2.4 GHz WiFi, situations often appear if the router changes, a mesh system merges the 2.4/5 GHz bands, or band steering is active. In many cases, updating the MEATER app, putting the Block back into WiFi setup, and reconnecting it specifically to a 2.4 GHz network brings it back online. When a Block still can’t see or hold a valid 2.4 GHz signal after all that, it usually points to hardware trouble, which is why out-of-warranty exchange options were mentioned; we share that only to be transparent about the steps that typically resolve situations like this. As always, we are open to discussing this further and providing you with the best resolution for your case.
I have been using meaters for years
I have been using meaters for years, and I feel like they are getting to be less reliable. Today for thanksgiving, they have a Cloud service problem. The worst possible day to loose the ability to read temps. I just ran to the store to get an analog temp probe.
Meater, you have let me down again.
27 November 2025
Unprompted review
Reply from MEATER
Hello Brian, we know how important Thanksgiving cooks are, and we were aware of the temporary MEATER Cloud disruption that occurred that day. Our team worked on it actively, and this was resolved as quickly as possible. Even when Cloud is unavailable, you can still monitor your temps locally over Bluetooth or your home WiFi using MEATER Link/Bridge. For future big cooks, setting up that local path beforehand ensures you have a reliable backup regardless of internet status.
We appreciate you sticking with MEATER over the years, and we want your next holiday cook to be smooth and predictable.
Probe disconnects on long cooks. Customer service don't want to resolve.
Tried speaking to customer services about a probe within warranty which keeps disconnecting after about 5 or 6 hours.
I've been on live chat for over an hour running all sorts of tests. The conclusion of which is that they do nothing, and say to message them if it happens again. And when it happens again you are in exactly the same situation.
Its so frustrating, the probe is not working properly!
30 October 2025
Unprompted review
Reply from MEATER
Hello Joe, we hear you, and six hours into a long cook is the worst time to lose a probe reading. On long, low cooks, the probe should stay steady, so here’s what typically causes drop‑offs and how to steady things.
We can review your case again, check alternative paths, and evaluate next steps based on warranty guidelines. If you’d like us to take another look with fresh eyes, feel free to reach out via phone at 1-888-407-0303. In this scenario, guidance over the phone is better.
You should be able to trust your temps on those long cooks. We are here to help you.
Reply from MEATER
Hey there. This isn’t what you should expect from a Traeger. If something went wrong delivery, setup, temps, or WiFi there’s usually a quick fix or a straightforward warranty path, and our team can get you sorted. Call 1‑800‑TRAEGER and we’ll help get it back on track.
TRAEGER
Exceptional Service from Rahma at Meater
I had an absolutely outstanding experience with Rahma, the customer service consultant at Meater. From the moment we connected, Rahma was incredibly sympathetic, attentive, and understanding of my situation. He not only grasped the issue immediately but also resolved it on the spot—something I truly didn’t expect but deeply appreciated.
It’s rare to come across service that feels this personal and efficient. Rahma’s professionalism and empathy turned a frustrating problem into a seamless solution. I genuinely could not have asked for anything more.
Thanks to this incredible support, I would highly recommend Meater to anyone. It’s clear that they value their customers and go above and beyond to ensure satisfaction. Thank you again, Rahma, for your help and for making me feel heard and valued!
29 September 2025
Unprompted review
Reply from MEATER
Hello Christiaan, Thank you so much for sharing your experience. We’re thrilled to hear that Rahma was able to provide such attentive and effective support. It’s wonderful to know that your situation was resolved smoothly and that you felt genuinely heard and valued. Your feedback truly reinforces our commitment to delivering exceptional service and ensuring every customer feels supported. We greatly appreciate your recommendation and are here anytime you need assistance.
Stay well clear
I recently purchased the Meter Probe, and it has been one of the most frustrating experiences I’ve had with any product. From the start, the device was unreliable—it constantly lost connection, gave inaccurate readings, and required multiple resets to function for even short periods. I expected a decent level of quality given the price, but it feels cheaply made and poorly designed.
What makes the experience even worse is the customer service. After reaching out multiple times, I either received no response or extremely delayed replies that didn’t actually resolve anything. When I finally got in touch with someone, they were dismissive and unhelpful, offering generic troubleshooting steps that I had already tried repeatedly. I had to make free phone calls approximately 1 1/2 hour per call.I requested a replacement or refund, and they dragged the process out for weeks without clear communication, ultimately refusing to take responsibility for the defective product. I was told they would have to review the situation and I would get a call. I did not receive a call and clearly I have done every step they have asked even though it took over an hour very unnecessary I was told they would have to review the situation and I would get a call. I did not receive a call and clearly I have done everything they have asked even though the call taken over an hour and a half. My first impression was they will try Everything not to replace anything even.thought it's only six months old and still under warranty.
I’ve never dealt with such indifference from a company. It’s clear they don’t value their customers or stand behind their products. Save yourself the frustration and look elsewhere—this is a one-star experience from top to bottom.
UPDATE
as I got a reply contacted Meater.com I was told that this issue was going to be resolved and they would send me a replacement charging dock but since my call I have not yet had any delivery confirmation. I again contacted the company and they are now denying that I've ever contacted them as my review says stay clear the customer service is very poor would not recommend to anybody looking for a meter probe.
23 September 2025
Unprompted review
Reply from MEATER
Hello Daniel, thank you for taking the time to share such a detailed experience of what you’ve gone through. It’s clear how much effort you’ve already invested, and it’s very understandable that this has left you feeling frustrated and let down. The experience you describe doesn’t reflect the level of care or support we want for our customers, especially when you’ve trusted us with your purchase. Your feedback matters to us, and we want to ensure you feel heard and supported moving forward. Please connect with us at support.meater.com or call us directly at +1 888-407-0303 so we can personally review your case and work toward a resolution that restores your confidence in us.
Definitely not recommend
Definitely not somthing i could recommend. An expensive stick thats doesnt ever connect to the charger. Only been used a hand full of times over 3 or 4 years as everything i try to use it it wont connect to the app which then .makes it unusable.. custom services can only offer a 15% discount on a new product.... would i buy a new one, no never. Wouldn't waste your money
20 September 2025
Unprompted review
Reply from MEATER
Thanks for taking the time to share your experience. We understand how frustrating it can be when the product doesn’t perform as expected. Based on what you’ve described, it sounds like the probe may no longer be pairing or charging properly, which can happen over time especially with limited use.
Even though the device is outside the warranty period, we appreciate your past support and understand that the discount offered may not have met your expectations. If you'd like to give it another shot, we’d be happy to walk you through a few steps to check the charger connection and app pairing. You can reach our team directly at +1 888-407-0303.
Thank you again for your feedback. We’re always working to improve.
Best regards,
MEATER
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