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Mebeli.bg Reviews 

611
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 183 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the customer support and delivery teams for being extremely friendly, polite, and professional during the entire process. Buyers also mention that the furniture arrives safely packed and matches the online pictures and descriptions very accurately. Customers love the extensive product information available on the website, making it easy to select and purchase items. However, some reviewers noted issues with delivery times, mentioning that shipments occasionally took longer than expected or that dates were changed unexpectedly. A few people also experienced minor assembly challenges, such as parts not fitting properly together, lacking required connection holes, or arriving damaged.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently highlighting that items match website descriptions... See more

Quality

People report positive experiences with quality, highlighting that items are well-made, solid, and exactly as... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping times and... See more

Order

Reviewers highlight great satisfaction regarding the order process, emphasizing that items are easy to... See more

Service

Clients share satisfaction regarding the service, frequently highlighting fast delivery times, smooth... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Shopping was easy and convenient. Delivery took a little longer than expected. All parts were packed in one box, which was very heavy. It would be more convenient if they were in two boxes so they wou... See more

Company replied

Rated 5 out of 5 stars

Everything went smooth- I ordered from USA a big mattress 200/200sm and had a friend who received it in Bulgaria. The customer service was nice and prompt, the mattress was delivered on time and my... See more

Company replied

Rated 5 out of 5 stars

All good l, we didn't have any problem with the shipping, shoping or else, however the item we choose was complicated to assamble, and some of the elements for the wall we have to buy separately. At... See more

Company replied

Rated 5 out of 5 stars

The site is user friendly, the item I purchased matches the picture exactly. Information for the item is extensive and useful. The support team is fast, they contacted me less than 12 hours after the... See more

Company replied


Company details

  1. Home Furniture Shop

Written by the company

Изберете мебели онлайн с лекота от Mebeli.bg. Ние сме доверен онлайн магазин, предлагащ богат избор от мебели за всяка стая във Вашия дом. От класически до модерен стил, ние имаме опции за всяко пространство - независимо дали търсите удобен диван, практично бюро или гардероб за коридора. Насладете се на бърза доставка, внимателно обслужване на клиенти и безпроблемно пазаруване. Намерете всичко необходимо за Вашия мечтан дом на Mebeli.bg


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

611 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(611)

495 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good

Very good. Excellent

25 November 2025
Mebeli.bg logo

Reply from Mebeli.bg

Dear, Ива,
Thank you very much for your feedback and high rating!
We are delighted to hear that you are very satisfied with your experience. We appreciate your short and excellent review, which encourages us to maintain our high standards.
We look forward to welcoming you back soon!

Rated 5 out of 5 stars

GREAT!

A lot of filters in the website, as well as full information with regard to package sizes, weight, etc.

26 November 2025
Mebeli.bg logo

Reply from Mebeli.bg

Dear, Daniel,
Thank you for your great feedback! We're glad to hear you find the website filters and detailed package information helpful.
Thank you for being our customer!

Rated 5 out of 5 stars

Communication and quality of service

Communication and quality of service

24 November 2025
Mebeli.bg logo

Reply from Mebeli.bg

Dear, Slava,
We are delighted to hear that you were pleased with both our communication and the quality of our service. Your satisfaction is our top priority, and we appreciate you taking the time to share your positive experience. We look forward to welcoming you back to mebeli.bg!

Rated 5 out of 5 stars

Excellent

Best service, best products

25 November 2025
Mebeli.bg logo

Reply from Mebeli.bg

Dear, Stanko,
Thank you for your wonderful review! We're thrilled to hear that you had an excellent experience with our service and products.
Thank you for being our customer!

Rated 5 out of 5 stars

Great service

Very good quality of the furniture.

24 November 2025
Mebeli.bg logo

Reply from Mebeli.bg

Dear, Мария,
Thank you so much for taking the time to share your positive feedback! We are happy to hear that you are pleased with the excellent quality of your furniture. Your satisfaction is our top priority.
Thank you for being our customer!

Rated 5 out of 5 stars

Great coordination

Great coordination, follow up, on time, polite, professional

18 November 2025
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Reply from Mebeli.bg

Dear, Milena, Thank you so much for taking the time to share your positive experience. We are thrilled to hear that you were satisfied with the coordination, follow-up, punctuality, and the professional and polite conduct of our team. Your kind words mean a lot to us and serve as a great motivation to continue providing excellent service.

Rated 5 out of 5 stars

Great experience

Great experience

21 November 2025
Mebeli.bg logo

Reply from Mebeli.bg

Dear, Kristiana,
Thank you very much for your wonderful feedback. We are delighted to hear that you had a great experience with us.

Rated 5 out of 5 stars

A bit slow shipping

A bit slow shipping, but everything was packed well.

21 November 2025
Mebeli.bg logo

Reply from Mebeli.bg

Dear, Вероника,
Thank you for your review. We sincerely apologize for the delay in shipping and any inconvenience this may have caused. We are actively working to improve our logistics processes to ensure faster delivery times in the future.
However, we are pleased to hear that your items arrived in excellent condition thanks to the quality of our packaging. Ensuring your products are protected during transit is a top priority for us.
We appreciate your feedback as it helps us to improve.

Rated 5 out of 5 stars

Great experience shopping from Mebeli.bg

Great quality furniture. Fast delivery. Excellent communication and understanding with delivery driver.

20 November 2025
Mebeli.bg logo

Reply from Mebeli.bg

Dear, Georgi! Thank you so much for taking the time to share your fantastic experience with Mebeli.bg!
We are absolutely thrilled to hear that you are delighted with the great quality of our furniture and our fast delivery service. We are also very proud of our delivery team, and we will be sure to pass along your kind words regarding the driver's excellent communication and understanding.
Your satisfaction is our top priority, and feedback like yours is incredibly valuable to us.
We look forward to assisting you with your future furniture needs!

Rated 2 out of 5 stars
Mebeli.bg logo

Reply from Mebeli.bg

Deat, Iskra,
Thank you for bringing this to our attention. We are genuinely sorry to hear that you are disappointed with the quality of the furniture you received. Providing high-quality products is extremely important to us, and we sincerely apologize that we have fallen short of your expectations on this occasion.
We take your feedback very seriously and would like to look into this matter immediately to find a resolution for you. You can expect one of our associates to contact you to assist you.

Rated 5 out of 5 stars

It was perfect

18 November 2025
Mebeli.bg logo

Reply from Mebeli.bg

Dear, Мартин! Thank you very much for taking the time to leave us your wonderful feedback! We are thrilled to hear that your experience was perfect. Your satisfaction is our highest priority, and your kind words are a great motivation for our entire team.

Rated 5 out of 5 stars

Friendly and assisting service!

Delivery in the agreed period. Delivery to the door/apartment.
Friendly people over the phone and during the delivery. Open chanels of communication -if you need them you can call and speak with real person! Good quality of the furniture.

17 November 2025
Mebeli.bg logo

Reply from Mebeli.bg

Dear, Mariya,
Thank you for your wonderful feedback! We are delighted to hear that you had a positive experience with our friendly and assisting service, and that your delivery was on time and brought directly to your door. We pride ourselves on having friendly staff both over the phone and during delivery, and on maintaining open channels of communication so you can always speak with a real person. We're also glad you are happy with the quality of our furniture. We truly appreciate your kind words!

Rated 4 out of 5 stars

Furniture is same as from pictures

Furniture is same as from pictures. No bad quality.

12 November 2025
Mebeli.bg logo

Reply from Mebeli.bg

Dear, Rosen,
Thank you for your kind words and high rating! We are glad that the furniture met your expectations and that you are satisfied with the quality of workmanship and design. It is a pleasure for us to know that you had a pleasant experience with us.

Rated 5 out of 5 stars

Great stuf

Good value of the money

14 November 2025
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Reply from Mebeli.bg

Dear, Десислава, Thank you for your review! We are delighted to hear that you found our products to be "Great stuff" and "Good value for money." We appreciate your feedback.

Rated 4 out of 5 stars

The final result is good.

Shopping was easy and convenient. Delivery took a little longer than expected. All parts were packed in one box, which was very heavy. It would be more convenient if they were in two boxes so they wouldn’t weigh so much. Assembly wasn’t particularly difficult. The final result is good.

13 November 2025
Mebeli.bg logo

Reply from Mebeli.bg

Dear, Диана, Thank you for your feedback! We are glad to hear that the final result is good and that shopping was easy and convenient. We appreciate your comments regarding the delivery time and the packaging; we will take them into consideration for future improvements. We are also happy that the assembly was not too difficult.
Thank you for being our customer!

Rated 1 out of 5 stars

The product was demaged

The product was demaged

13 November 2025
Mebeli.bg logo

Reply from Mebeli.bg

Dear, Цветомира! Thank you for bringing this to our attention, and we sincerely apologize that your product arrived damaged. We understand how frustrating this must be, and we are committed to making this right.
We have not found any record of you contacting us to report the issue so far. For this reason, please expect one of our colleagues to contact you to offer options for assistance. We appreciate your patience and look forward to resolving this for you quickly.
Do not hesitate to contact us if necessary.

Rated 1 out of 5 stars

terrible and inconsistent…

terrible and inconsistent communication; no schemes added to the package

9 November 2025
Mebeli.bg logo

Reply from Mebeli.bg

Dear, Nikolette, We sincerely apologize for your negative experience. We understand your frustration regarding the terrible and inconsistent communication, as well as the missing schemes in your package. This is not the standard of service we aim to provide, and we are actively working to address these issues to prevent them from happening again. You can expect our colleague to contact you to assist in resolving the issue.

Rated 5 out of 5 stars

Perfect!

Perfect! Very Fast!

9 November 2025
Mebeli.bg logo

Reply from Mebeli.bg

Dear, Тодор,
Thank you very much for the excellent review! We are delighted to hear that everything was perfect and very fast. Your feedback is extremely important to us!

Rated 5 out of 5 stars

Houston table well delivered

I ordered a table from the shop. It was well and timely delivered.
Thank you for your service

31 October 2025
Mebeli.bg logo

Reply from Mebeli.bg

Dear, Dilyan,
Thank you for your wonderful review! We are so glad to hear that you are happy with your Houston table and that it was delivered well and on time. We appreciate your choose and look forward to serving you again.

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