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Mebeli.bg Reviews 

611
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 183 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the customer support and delivery teams for being extremely friendly, polite, and professional during the entire process. Buyers also mention that the furniture arrives safely packed and matches the online pictures and descriptions very accurately. Customers love the extensive product information available on the website, making it easy to select and purchase items. However, some reviewers noted issues with delivery times, mentioning that shipments occasionally took longer than expected or that dates were changed unexpectedly. A few people also experienced minor assembly challenges, such as parts not fitting properly together, lacking required connection holes, or arriving damaged.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently highlighting that items match website descriptions... See more

Quality

People report positive experiences with quality, highlighting that items are well-made, solid, and exactly as... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping times and... See more

Order

Reviewers highlight great satisfaction regarding the order process, emphasizing that items are easy to... See more

Service

Clients share satisfaction regarding the service, frequently highlighting fast delivery times, smooth... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Shopping was easy and convenient. Delivery took a little longer than expected. All parts were packed in one box, which was very heavy. It would be more convenient if they were in two boxes so they wou... See more

Company replied

Rated 5 out of 5 stars

Everything went smooth- I ordered from USA a big mattress 200/200sm and had a friend who received it in Bulgaria. The customer service was nice and prompt, the mattress was delivered on time and my... See more

Company replied

Rated 5 out of 5 stars

All good l, we didn't have any problem with the shipping, shoping or else, however the item we choose was complicated to assamble, and some of the elements for the wall we have to buy separately. At... See more

Company replied

Rated 5 out of 5 stars

The site is user friendly, the item I purchased matches the picture exactly. Information for the item is extensive and useful. The support team is fast, they contacted me less than 12 hours after the... See more

Company replied


Company details

  1. Home Furniture Shop

Written by the company

Изберете мебели онлайн с лекота от Mebeli.bg. Ние сме доверен онлайн магазин, предлагащ богат избор от мебели за всяка стая във Вашия дом. От класически до модерен стил, ние имаме опции за всяко пространство - независимо дали търсите удобен диван, практично бюро или гардероб за коридора. Насладете се на бърза доставка, внимателно обслужване на клиенти и безпроблемно пазаруване. Намерете всичко необходимо за Вашия мечтан дом на Mebeli.bg


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

611 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(611)

495 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Im not very happy .

Im not very happy .

31 October 2025
Mebeli.bg logo

Reply from Mebeli.bg

Dear, Елена ,
We understand you're not very happy. We have a registered warranty case for you with the wardrobe from your order. Our complaint department has contacted you and will do all needed to help.
We are on your service and if you have questions do not hesitate to contact us.

Rated 5 out of 5 stars

Shopping Experience at Mebeli.bg

Effortless, user-friendly, and utterly pleasant shopping experience.

31 October 2025
Mebeli.bg logo

Reply from Mebeli.bg

Dear, Alexander! Thank you for sharing your positive shopping experience at Mebeli.bg! We're glad to hear it was effortless, user-friendly, and utterly pleasant.
Thank you for the trust!

Rated 5 out of 5 stars

Great products

The products are the same as the pictures from the site and the instructions are easy to be completed.

26 October 2025
Mebeli.bg logo

Reply from Mebeli.bg

Dear, Даяна! Thank you for your wonderful feedback! We are delighted to hear that you are pleased with our products and found the instructions easy to follow. Your satisfaction is our top priority.
Thank you for being our customer!

Rated 5 out of 5 stars

Perfect

Amazing experience, great product

28 October 2025
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Reply from Mebeli.bg

Dear, Георги! Thank you for your wonderful feedback! We are thrilled to hear that you had an amazing experience and are happy with our product. Your satisfaction is our top priority.

Rated 4 out of 5 stars

Smooth order and communication with…

Smooth order and communication with office. Fast delivery. The only one problem was transport defect in one component.

27 October 2025
Mebeli.bg logo

Reply from Mebeli.bg

Thank you for your feedback. We are glad to hear that you had a smooth ordering process, good communication with our office, and fast delivery. We sincerely apologize for the transport defect in one of the components. We are committed to providing high-quality products and services, and we would like to resolve this issue for you. You can expect our complaint department to contact you to discuss next steps and service options.

Rated 5 out of 5 stars

Time for delivery

Everithing is absoluteli amazing

21 October 2025
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Reply from Mebeli.bg

Dear, Калин! That's great to hear! I'm glad everything is absolutely amazing with your delivery.
Thank you for being our customer!

Rated 5 out of 5 stars

All was great

All was great, delivery in-time, item in perfect condition.

14 October 2025
Mebeli.bg logo

Reply from Mebeli.bg

Dear, Kalin, It's perfect to learn that you are completely satisfied. We are so happy that everything with the product is good.
Thank you for the purchasing!

Rated 5 out of 5 stars

Friendly an serios service

I am very happy with the service provided by mebeli.bg! Have placed several orders with this merchandiser. Friendly communication, on time delivery. Next time, when I am looking for a piece of furniture I will go back to this site. Thank you!

14 October 2025
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Reply from Mebeli.bg

Dear, Александър, it is so nice that you are satisfied from our service and communication with our team. Really good that delivery was on time. We are more than a glad to know that you will visit our website again.
Thank you for being our customer!

Rated 5 out of 5 stars

Супер

Супер мебели

14 October 2025
Mebeli.bg logo

Reply from Mebeli.bg

Здравейте, Марияна! Чудесно е, че харесвате мебелите, които предлагаме. За нас е удоволствие, че сте наш клиент и с радост ще очакваме да поръчате отново!

Rated 5 out of 5 stars

Communication

Communication, delivery, and the product were just grate. Thanks!

8 October 2025
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Reply from Mebeli.bg

Dear, Любима! It's so nice to read your review! Thank you for being our customer! We are so happy to know that you like the product, the communication and the delivery. We are excited about your next orders!

Rated 4 out of 5 stars

Good quality

Good quality, fast delivery

10 October 2025
Mebeli.bg logo

Reply from Mebeli.bg

Dear, Венелина! We are glad to know that you like the quality of the products and have a good experience with our delivery.
Thank you for being our customer!

Rated 5 out of 5 stars

Great company, great experience

Easy to navigate menu.
Lots of details regarding roducts.
Options to easily track your orders.
Lots of payment options.
The only down side is that there aren't more products in there, I'd love to do all my shopping here.

10 October 2025
Mebeli.bg logo

Reply from Mebeli.bg

Dear, George! We are very happy to know that you had good experience with your order. It is really great that you find our website easy to use and you like details of the products and our payment methods.
We will expect your next orders with a pleasure!

Rated 5 out of 5 stars

Super table

The table are super

8 October 2025
Mebeli.bg logo

Reply from Mebeli.bg

Dear, Ирена! It is nice to know that you like the ordered product. We will be very happy if you order again from our website.
Thank you for being our customer!

Rated 5 out of 5 stars

Great service!

They were pretty quick and polite. Product description was also on point compared to the real thing

7 October 2025
Mebeli.bg logo

Reply from Mebeli.bg

Dear, Anon! We are very happy to know that you are satisfied and find our service as polite. It is really great that product compare to the reality.
We are glad you to being our customer!

Rated 5 out of 5 stars

I would buy again when I need…

I would buy again when I need furniture. Beds are the same as the pictures and description. Very easy to mount them with instructions. The delivery was at door which was great!

8 October 2025
Mebeli.bg logo

Reply from Mebeli.bg

Dear, Полина! We are glad to find that you are satisfied of the products you choose and the delivery as well. It's nice that everything is like on the picture and description.
We will expect your next orders. Thank you for the trust!

Rated 5 out of 5 stars

I am very satisfied with all the…

I am very satisfied with all the furniture I have purchased from them so far.

3 October 2025
Mebeli.bg logo

Reply from Mebeli.bg

Dear Stefan! It is a pleasure for us to read your comment! We are glad to know that you are satisfied with the purchase and like the furniture. Thank you for being our customer!

Rated 3 out of 5 stars

Card payment was not working, money for value 2out of 5

You wait as long as they wrote - almost a month. Then they call you upfront to arrange the delivery - ok. But then after you asked for a card payment and it was confirmed to be available.. it is not available! They use a phone for a pos terminal - but it was not working with 3 different cards! It costed me like 20minutes + the time to withdraw the money from an ATM to pay it.
The bed itself - a mess in terms of building it - all elements are in the same bag, nothing is actually marked, so you need to measure, check etc. each element to be sure what to use. The glue is short ;) And yeah, there are a lot of stuff to be glued, I would have prefered elements easier for deconstruct at some time eventually and it is better built of course.
So, money for value ..2 ot of 5

26 September 2025
Mebeli.bg logo

Reply from Mebeli.bg

Dear, Svetlozar! We are sorry to hear about the bad experience you had with your order from us. We use a mobile banking application for payment by bank card upon delivery and we assure you that payments from there are usually seamless. This is likely a temporary technical issue during your delivery.
We understand your dissatisfaction and apologize for the situation.
We are also sorry to hear that you are not completely satisfied with the assembly instructions and the product.
It is important for us that you know that we are always at your service if necessary.

Rated 3 out of 5 stars

The shopping was good

The shopping was good, but the quality of the products is not good, the scheme also is so basic and difficult.

22 September 2025
Mebeli.bg logo

Reply from Mebeli.bg

Dear, Ахмед, we are sorry to hear that you are not satisfied of the quality of product and also assembly instruction. We'll report your feedback to the producer and will hope that everything improve in a future. You should know that we are on your service if you every time you need. Please don't hesitate to contact us on info@mebeli.bg

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