Medical Expenses Consulting UK Ltd Reviews 

153
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

A big thank you to Nina and the team at MEC for always being helpful and supportive. Makes the process smooth and stress-free during times you need it to most. Truly appreciate all of their help and w... See more

Rated 5 out of 5 stars

A shout out goes to Nina Goodsall at MEC. Nina is consistently responsive courteous and at the same time personable. Her commitment to help clients makes dealing with MEC pleasant and easy. If an or... See more

Rated 5 out of 5 stars

I have no hesitation in giving MEC Medical a well-deserved 5-star review. Nina and Mandy have been brilliant throughout the entire claims process, taking the time to explain every step clearly and mak... See more

Rated 5 out of 5 stars

I can’t praise MEC enough especially Mandy Steadman. Customer service is beyond excellent and Mandy always goes the extra mile. Mandy ensured I was kept upto date and went out her way to resolve a st... See more

Company details

  1. Health insurance agency

Written by the company

MEC is one of the UK's leading independent Employee Benefits specialists which has been providing quality advice to its clients for over 20 years. Our friendly, knowledgeable staff help companies find the best employee benefits to meet their unique requirements.


Contact info

4.9

Excellent

TrustScore 5 out of 5

153 reviews

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4.9

All reviews

(153)

21 reviews in the last 12 months

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Rated 5 out of 5 stars

Wow what great service

Wow what great service, make you feel like you are the only claim they are dealing with. Really compassionate and knowledgeable team. cant speak highly enough, 5 star service.

13 March 2025
Unprompted review
Medical Expenses Consulting UK Ltd logo

Reply from Medical Expenses Consulting UK Ltd

Thank you for your kind comments

Rated 5 out of 5 stars

Just fantastic

Just fantastic. Always helpful and a pleasure to deal with. Nina makes dealing with insurance a much easier process. She has been amazing.

11 March 2025
Unprompted review
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Reply from Medical Expenses Consulting UK Ltd

Many thanks for taking the time to give us this feedback

Rated 5 out of 5 stars

Highly Recommended

I have had nothing but very positive experiences with MEC UK Ltd. They have always been very professional, prompt, diligent and polite in all my interactions with them, particularly Mandy. I would highly recommend them as a health insurance agency.

6 March 2025
Unprompted review
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Reply from Medical Expenses Consulting UK Ltd

Many thanks for taking the time to give us this feedback

Rated 5 out of 5 stars

Excellent (and compassionate!) service

By its nature I have only ever accessed this service when I have had health worries and have therefore felt anxious, but Mandy Steadman has always been amazing at dealing with my enquiries and requests quickly, efficiently, and with care and compassion. I can't praise her highly enough. These things really matter when you're not feeling your best. Thank you, Mandy!

6 March 2025
Unprompted review
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Reply from Medical Expenses Consulting UK Ltd

Thank you for your kind comments

Rated 5 out of 5 stars

I’m having a hand operation.

I’m having a hand operation for a second time & the proses I’m experiencing with you guys is second to none..
fast efficient & very helpful.
Having Fieona McKinsey for the entire proses is reassuring.
Not going from 1 department to another.

21 February 2025
Unprompted review
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Reply from Medical Expenses Consulting UK Ltd

Thank you for your kind comments

Rated 5 out of 5 stars

Extremely satsfied

Lisa was excellent and extremely helpful in resolving my issues.

18 February 2025
Unprompted review
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Reply from Medical Expenses Consulting UK Ltd

Thank you for your kind comments

Rated 5 out of 5 stars

Mandy is very professional and…

Mandy is very professional and efficient. Found me a consultant quickly and convenient for my work or home addresses. Very professional and diligent and has a personable approach.
Thank you again Mandy.

10 February 2025
Unprompted review
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Reply from Medical Expenses Consulting UK Ltd

Thank you for your kind comments

Rated 5 out of 5 stars

Excellent Customer Service

I have dealt with a few people at MEC, all of which have been extremely helpful, in particular Lisa who has gone above and beyond to ensure a satisfactory outcome to my request when i seemed to be getting nowhere myself. Excellent customer service.

10 February 2025
Unprompted review
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Reply from Medical Expenses Consulting UK Ltd

Many thanks for taking the time to give us this feedback

Rated 5 out of 5 stars

First Class

Whenever I have had to phone MEC I have spoken to either Mandy or Fiona they have been so helpful, kind, informative and personable. I cannot thank them enough, sometimes the conversations can be difficult due to the nature of the health issue but they are so sensitive and keep the conversation light hearted yet professional. Amazing service.

6 February 2025
Unprompted review
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Reply from Medical Expenses Consulting UK Ltd

Many thanks for taking the time to give us this feedback

Rated 5 out of 5 stars

A clear and fast service

A clear and fast service which allows me to attend an appointment the morning following my late afternoon call to MEC to request the authorisation

4 February 2025
Unprompted review
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Reply from Medical Expenses Consulting UK Ltd

Many thanks for taking the time to give us this feedback

Rated 5 out of 5 stars

Friendly, helpful and efficient.

Mandy and her colleagues were always really helpful and efficient and so friendly. They always replied to any emails I sent very quickly. Made a potentially complex process very straightforward.

20 January 2025
Unprompted review
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Reply from Medical Expenses Consulting UK Ltd

Thank you for your kind comments

Rated 5 out of 5 stars

I am really pleased with the service…

I am really pleased with the service offered by MEC with my medical claims. Especially Nina and Fiona are really helpful and going beyond to help us getting the right treatment.

31 January 2025
Unprompted review
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Reply from Medical Expenses Consulting UK Ltd

Thank you for your kind comments

Rated 5 out of 5 stars

Great service from Nina

Great service from Nina, really fast, attentive and efficient, would highly recommend

31 January 2025
Unprompted review
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Reply from Medical Expenses Consulting UK Ltd

Thank you for your kind comments

Rated 5 out of 5 stars

Lisa was very quick

Lisa was very quick, friendly but professional

29 January 2025
Unprompted review
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Reply from Medical Expenses Consulting UK Ltd

Many thanks for taking the time to give us this feedback

Rated 5 out of 5 stars

Amazing service from all people…

Amazing service from all people involved. They took care of everything and have been very clear, so I could focus on my health.
I just wanted to say the biggest thank you to everyone involved.

16 January 2025
Unprompted review
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Reply from Medical Expenses Consulting UK Ltd

Thank you for your kind comments

Rated 5 out of 5 stars

I am so impressed with how responsive…

I am so impressed with how responsive MEC are and their effectiveness in handling medical insurance procedure approvals. I was first in touch with Fiona late on a Friday afternoon, and within a few hours she had already been in touch with my insurance company and sought approval for a private consultation. And most recently, Mandy went above and beyond to get a last-minute approval that the insurance company had been reluctant to give.

7 January 2025
Unprompted review
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Reply from Medical Expenses Consulting UK Ltd

Thank you for your kind comments

Rated 5 out of 5 stars

Excellent Customer Service

Following a recent claim on my medical insurance and being new to to the whole procedure Mandy Steadman at MEC has been wonderful. Excellent customer service, friendly, supportive and very responsive in sorting out pre-authorisation codes. I would have no hesitation in recommending MEC.

20 December 2024
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Reply from Medical Expenses Consulting UK Ltd

Thank you for your kind comments

Rated 5 out of 5 stars

Excellent customer service

Mandy has been so helpful, talking through my initial query and explaining the process for me to understand. She is very quick to respond to email and always friendly! Thank you Mandy :)

20 December 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely first class service

Absolutely first class service
I recieved the most personal response from Nina at MEC
Super fast response. Kept things simple for me which was hugely appreciated when you feel unwell

I valued the personal touch - dealing with one individual and not a call centre with a faceless company

So - definitely first class and a personal thanks to Nina who took care of my case and me

Huge thanks and well done

Andy Fancy

19 December 2024
Unprompted review
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Reply from Medical Expenses Consulting UK Ltd

Many thanks for taking the time to give us this feedback

Rated 5 out of 5 stars

Outstanding Support and Professionalism

Mandy at Healix was excellent throughout the claim process. She was always prompt in responding to my queries and kept me updated every step

Her professionalism and friendly approach made what could of been a stressful experience much smoother. I truly appreciate her help and Healix are lucky to have her

10 December 2024
Unprompted review

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