I have been using Medvi now for 2 months. I had a small hiccup. I reached out to customer service for resolution. I was given a bit of contradictory information from the nurses. However, my concerns... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My doctor is great. Listens. Appointments are on time. Trustworthy. Genuinely great care. Has my personal mental health figured out and a treatment plan for what works for me. Wouldn't change provider... See more
Company replied
Hareem and Dr Sandy have gone above and beyond in making my experience with Medvidi the best. I’ve seen mental health providers for 17 years now, and this by far has been the smoothest, easiest most w... See more
Company replied
Fiya, Fiya is what made my experience fantastic today. I was having a lot of technical trouble with the intake form, had lost my temper, and almost gave up... but Fiya (bless her soul) looked right p... See more
Company replied
Company details
Written by the company
MEDvidi is an online mental health service striving to redefine the approach to mental wellness in the US. Our mission is clear and impactful: we aim to transform perceptions and enhance accessibility in the realm of mental health care. Our team comprises experienced mental health professionals, each holding the required licenses and specializations to address a broad spectrum of emotional and mental challenges. They are deeply committed to providing personalized care for attention deficit hyperactivity disorder (ADHD), anxiety disorders, depression, insomnia, weight loss management, and other mental health conditions. We prioritize convenience and effectiveness, ensuring that you can access high-quality mental health care from the comfort and privacy of your home. We strongly believe that mental health care should be as accessible and stigma-free as any other form of healthcare. We are dedicated to making our services both affordable and welcoming to all. We aim to normalize seeking mental support, and our appointment times are flexible, ensuring that help is available when you need it. By choosing MEDvidi, you are taking a decisive step towards a healthier mind and a happier life. With our caring team, user-friendly platform, and unwavering commitment to accessibility and affordability, we are here to support you on your journey to mental wellness.
Contact info
4010 Moorpark Ave, 114, 95117, San Jose, United States
- (844) 485-1477
- help@medvidi.com
- medvidi.com
4.3
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Five stars for Hareem
Five stars for Hareem! She was incredibly helpful and took the time to call me personally to confirm my RX issue was fixed. I really appreciate the excellent customer service and communication.
28 April 2026
Unprompted review
Reply from MEDvidi
Hi Darah Little,
Thank you so much for your kind words! We're thrilled to hear about your positive experience. Hareem will be glad to know her support made a difference. We truly appreciate your feedback and are always here to help!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
THE WORST
I have had the worst experience with this company-they were offering a deal-I signed up and they charged me full price-I tried to cancel immediately, and they would not give me a refund and then told me that I got the kind that was not the discount price-complete lie. I was on the phone for over 4 hrs. They kept saying we apologize for your frustration. I just want my money back and they refused.
27 April 2026
Unprompted review
Reply from MEDvidi
Hi Katie Liddell,
We’re sorry to hear about your experience. Unfortunately, we’re unable to locate your file based on the information provided. Please reach out to us at help@medvidi.com with additional details so we can further assist you.
Regards,
Janet| MEDvidi Patient Support Team
Dr. Henry is awesome! He cares! Finally, someone that listens to me.
Dr. Henry has been so helpful in my improvement of ADHD symptoms. He is very knowledgeable of potential causes and informs you. It's great to have a doctor that cares and takes the time to listen to you issues your having. I have also worked with Muhammad with a prescription issue and they were quick to get it resolved! I am so glad I started this journey with MEDvidi. It's been a life saver.
27 April 2026
Unprompted review
Reply from MEDvidi
Hi Corey Stephenson,
Thank you for sharing your experience! We’re so glad to hear Dr. Henry has been supportive, knowledgeable, and attentive to your ADHD care. It’s also great that Muhammad was able to quickly resolve your prescription issue. We truly appreciate your kind words and are happy to be part of your journey with MEDvidi.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Call In Support and First Appointment
Arthur was very helpful when I had to call in with a question about my upcoming appointment, and he was able to solve my problem. In addition, the provider I met with for my first appointment was kind and knowledgeable. I would highly recommend this service to others.
28 April 2026
Unprompted review
Reply from MEDvidi
Hi Michael Haught,
Thank you for your kind feedback! We’re glad Arthur was able to help resolve your question and that your first appointment went well with a kind and knowledgeable provider. We truly appreciate your recommendation!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Professional and attentive staff
Professional and attentive staff! Knowledgable and responsive!
27 April 2026
Unprompted review
Reply from MEDvidi
Hi Sturner carter,
Thank you for your kind words! We’re delighted to hear you found our team professional, attentive, and knowledgeable. Providing responsive and high-quality care is always our priority.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Been a patient for a while with…
Been a patient for a while with medvidi. Always been a good service and helpful. I wasn't able to log into my account and Sarah was quick to help and get me into my account!
24 April 2026
Unprompted review
Reply from MEDvidi
Hi Steven Singleton,
Thank you for being a loyal Medvidi patient! We're glad Sarah was able to quickly help you access your account. We’ll share your kind words with her.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
I speak to a real person when I need…
I speak to a real person when I need help. The service has been amazing
22 April 2026
Unprompted review
Reply from MEDvidi
Hi Holli Sanchez,
Thank you for your kind words! We're glad to hear that you were able to connect with a real person when you needed help and that your experience has been amazing. Providing reliable and supportive service is always our priority, and your feedback means a lot to us.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
I had connectivity issues and they made…
I had connectivity issues and they made it really easy to reschedule
21 April 2026
Unprompted review
Reply from MEDvidi
Hi Samantha Borton,
We’re glad to hear that rescheduling was easy, even with the connectivity issues. Thank you for sharing your experience. We’re always here to make things as smooth as possible for you!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Zayn Ali was helpful he ensured my…
Zayn Ali was helpful he ensured my Medicine was filled and took the time to call back and notify me, we need more Customer service people like him.
20 April 2026
Unprompted review
Reply from MEDvidi
Hi Dakota Elam,
Thank you for your thoughtful feedback! We’re so glad to hear that Zayn Ali was able to assist you and ensure your medication was filled while keeping you informed every step of the way. Providing attentive and reliable service is very important to us, and it’s great to know his efforts made a difference.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Booking an appointment is super easy…
Booking an appointment is super easy and extremely fast, the whole experience using this telehealth platform has been good and a positive one overall. Even with my errors, or pharmacies, or the rx needing rewritten, can’t believe how tirelessly hard they have been working with me to help me with my adhd treatment and getting things right. It’s been hard finding drs in my specific area who are supportive of stimulant medications that are willing to work with me having Medicaid coverage. Thanks to MEDVIDI being affordable with the follow up appointments being cheaper- under $150 a blessing. I definitely am thankful and appreciate how the process is simple and every single person who works there is understanding and compassionate.
8 March 2026
Unprompted review
Reply from MEDvidi
Hi Tanya Karasinski,
Thank you for sharing this feedback.
We’re glad to hear the booking process and overall experience have been smooth and supportive for you, especially while managing the challenges with prescriptions, pharmacies, and follow-ups. It’s also good to know that the affordability and follow-up structure have been helpful for your care needs.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Reply from MEDvidi
Hi Mic S,
Thank you for your kind words! We truly appreciate your support and are glad you had a great experience.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Not impressed
Not impressed. I’ve had nothing but issue after issue trying to get my prescription filled.
15 April 2026
Unprompted review
Reply from MEDvidi
Hi Elliot Hutchens,
We’re sorry to hear about the ongoing issues you’ve experienced with your prescription. Our team is actively working on your case and is focused on resolving it as quickly as possible. We appreciate your patience and will keep you updated.
If you have any further queries, please feel free to reach out to us at help@medvidi.com.
Regards,
Janet| MEDvidi Patient Support Team
Switched to Medvidi and I’ve Never Looked Back
I transferred my care to Medvidi about a year ago, and it’s easily one of the best decisions I’ve made for my health.
I initially worked with Dr. Henry Bradford, who set the bar high right out of the gate. He was professional, attentive, and clearly very knowledgeable about my conditions. Every appointment felt focused and productive, not rushed or checkbox-driven like you sometimes get elsewhere.
Due to my own scheduling constraints, I later switched to Dr. Christine Ryan, and somehow the experience stayed just as strong. She’s been just as phenomenal, with the same level of expertise and genuine care. It never felt like a downgrade or a compromise, which says a lot about the consistency of the platform.
Overall, what stands out most is that the providers actually care. You’re not just another appointment slot. The entire Medvidi platform is also incredibly easy to use, especially when it comes to scheduling and managing appointments. It removes a lot of the usual friction that comes with healthcare.
I’ve recommended Medvidi to several friends and family members, and a few have already made the switch and had similarly great experiences. That kind of consistency speaks for itself.
13 April 2026
Unprompted review
Reply from MEDvidi
Hi B.R.P,
Thank you for your kind words and continued trust in Medvidi! We're glad to hear you've had consistently excellent care and a smooth experience with both providers and our platform. Your recommendation means a lot to us!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Month 2 review
I’ve been seeing one of their providers for two months, but between loving my provider so far and their support system responding to an issue I had yesterday in a timely manner, I can’t stress enough how much I appreciate it. Usually these virtual/online clinics lack in one dept or another, not MEDvidi. I look forward to seeing the provider I do with them for months to come
14 April 2026
Unprompted review
Reply from MEDvidi
Hi Joseph Canova RC,
Thank you so much for your thoughtful feedback! We're really glad to hear that you've had such a positive experience with both your provider and our support team. It means a lot to know you feel well cared for, and we truly appreciate your trust in us. We look forward to continuing to support you on your journey!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Answered my questions and got my claim…
Answered my questions and got my claim moving immediately. Very helpful during a stressful situation.
14 April 2026
Unprompted review
Reply from MEDvidi
Hi Carlos Vela,
Thank you for your feedback! We’re glad we could answer your questions and assist you quickly during a stressful time. Your kind words mean a lot!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
She was very polite and informative
She was very polite and informative. Made it a friendly experience which is hard to find these days. F stars exceptional!!!
8 April 2026
Unprompted review
Reply from MEDvidi
Hi Jamey Newsom,
Thank you for your kind feedback! We're glad you had a friendly and informative experience. Your 5 stars mean a lot!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
She was understanding and polite and…
She was understanding and polite and help me with my problems. Thank you!!!
13 April 2026
Unprompted review
Reply from MEDvidi
Hi Amanda Dewater,
Thank you for your kind feedback! We’re glad to hear she was understanding, polite, and able to help you with your concerns. We truly appreciate you taking the time to share your experience.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Predatory
Predatory, will schedule a follow up appointment 30 days out, EVERYTIME. Will not send prescription to pharmacy, and the automated system hangs up on you. If you want a provider that actually cares, or puts in effort, go somewhere else.
12 April 2026
Unprompted review
Reply from MEDvidi
Hi Nicolas McIntyre,
We’re sorry to hear about your experience and understand how frustrating this must be. Our records show that your prescription was sent to your pharmacy. However, our team is actively working on your case and has been in contact with the pharmacy to determine why it has not been received on their end.
We appreciate your patience and are committed to resolving this issue as quickly as possible. If you have any additional questions or concerns, please don’t hesitate to reach out to us at help@medvidi.com.
Regards,
Janet| MEDvidi Patient Support Team
A Word of Thanks.
I just would like to thank Dr. Bradley Noon,( and his assistant Tim Woods, for answering my calls and any questions I have)
Dr. Noon has been extremely helpful, professional, and very supportive in my mental health journey.
I feel he’s the right fit for my SEVERE anxiety, and ever since I’ve been on my anxiety meds, my panic attacks / G.A.D., and hypertension have tremendously subsided quite a bit ( although it’s hard still living in a toxic environment at home..that DOESN’T help, so I’m currently still in the process of trying to move..)
Anyway,
He listens and understands what I am going through and he always greets me with a genuine smile, with his extreme positivity energy that calms my nerves as well,and it makes my online appointment much more easier for me to speak with him.
( Thank you Bradley)
It’s SO hard to find a good doctor and I wish he was in my area, so I could talk in-person at my appointments, but I am still very grateful for the online support.
Thank you MEDvidi.
Have a great day.
R.P.
27 March 2026
Unprompted review
Reply from MEDvidi
Hi Roxana Peters,
Thank you for your kind words! We're so glad to hear that Dr. Noon and Tim have been supportive, professional, and helpful in your journey. It’s wonderful to know your treatment is making a positive difference. We truly appreciate your trust in MEDvidi and wish you continued progress and well-being.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Hannah took care of me after an issue…
Hannah took care of me after an issue with my prescription and made it work. I’m grateful for her
6 April 2026
Unprompted review
Reply from MEDvidi
Hi johnny.lietti,
We’re thrilled to hear about your experience! Hannah is dedicated to helping our patients, and we’re glad she was able to assist you with your prescription. Thank you for sharing your kind feedback!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
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