I have been using Medvi now for 2 months. I had a small hiccup. I reached out to customer service for resolution. I was given a bit of contradictory information from the nurses. However, my concerns... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My doctor is great. Listens. Appointments are on time. Trustworthy. Genuinely great care. Has my personal mental health figured out and a treatment plan for what works for me. Wouldn't change provider... See more
Company replied
Hareem and Dr Sandy have gone above and beyond in making my experience with Medvidi the best. I’ve seen mental health providers for 17 years now, and this by far has been the smoothest, easiest most w... See more
Company replied
Fiya, Fiya is what made my experience fantastic today. I was having a lot of technical trouble with the intake form, had lost my temper, and almost gave up... but Fiya (bless her soul) looked right p... See more
Company replied
Company details
Written by the company
MEDvidi is an online mental health service striving to redefine the approach to mental wellness in the US. Our mission is clear and impactful: we aim to transform perceptions and enhance accessibility in the realm of mental health care. Our team comprises experienced mental health professionals, each holding the required licenses and specializations to address a broad spectrum of emotional and mental challenges. They are deeply committed to providing personalized care for attention deficit hyperactivity disorder (ADHD), anxiety disorders, depression, insomnia, weight loss management, and other mental health conditions. We prioritize convenience and effectiveness, ensuring that you can access high-quality mental health care from the comfort and privacy of your home. We strongly believe that mental health care should be as accessible and stigma-free as any other form of healthcare. We are dedicated to making our services both affordable and welcoming to all. We aim to normalize seeking mental support, and our appointment times are flexible, ensuring that help is available when you need it. By choosing MEDvidi, you are taking a decisive step towards a healthier mind and a happier life. With our caring team, user-friendly platform, and unwavering commitment to accessibility and affordability, we are here to support you on your journey to mental wellness.
Contact info
4010 Moorpark Ave, 114, 95117, San Jose, United States
- (844) 485-1477
- help@medvidi.com
- medvidi.com
4.3
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tim Woods gave me excellent service
Tim Woods gave me excellent, immediate help rescheduling an appointment that was mistakingly made in the wrong time zone. All of my interactions with MedVidi have been excellent.
3 April 2026
Unprompted review
Reply from MEDvidi
Hi David Zappone,
We’re glad to hear that Tim Woods was able to assist you promptly with rescheduling your appointment. It’s great to know your experience with MedVidi has been consistently positive. We truly appreciate you sharing your feedback!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
If you’re looking for a provider, I promise you this is the one. Look no further and book now!!!
Hareem and Dr Sandy have gone above and beyond in making my experience with Medvidi the best. I’ve seen mental health providers for 17 years now, and this by far has been the smoothest, easiest most wonderful experience I’ve had. Thank you for being kind, caring and compassionate and truly listening to patients needs!
1 April 2026
Unprompted review
Reply from MEDvidi
Hi Mallory Germany,
We’re so glad to hear Hareem and Dr. Sandy made your experience so positive. Thank you for your kind words. We truly appreciate your trust!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Alan Davis from Medvidi is great!
Alan Davis from Medvidi quickly understood the problem and worked diligently to solve it.
31 March 2026
Unprompted review
Reply from MEDvidi
Hi Jennifer,
Thank you for your kind feedback! We’re glad to hear that Alan was able to quickly understand your concern and work efficiently toward a solution. We truly appreciate you taking the time to share your experience!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Dr. Bradley Noon and Team
I have been seeing my provider Dr. Bradley Noon from the Medvidi site for a few years. He listens to me, gives me exceptional advice, also he is outgoing and friendly… which definitely puts me and I am sure many others at ease. Some things are hard to talk about and figure out on your own. Unless you find a provider you connect with and respect!!! That’s what you will always get from Dr. Noon… kindness, caring. also many years of experience! Thank you very much Dr. Noon, your team, and Medvidi.
27 March 2026
Unprompted review
Reply from MEDvidi
Hi Jamie Telles,
Thank you so much for your kind words! We’re thrilled to hear that Dr. Bradley Noon and our team have been able to provide the care and support you need. Your feedback means a lot, and we truly appreciate you taking the time to share your experience.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Reply from MEDvidi
Hi Silver Pappas,
Thank you so much for your kind words! We’re thrilled to hear that you found our team helpful and that we were able to go above and beyond for you. Your feedback truly means a lot to us!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Bait-and-switch practice
Bait-and-switch practice. Prior to payment, I completed an online assessment quiz which indicated results—and the implied promise of appropriate care however, the assigned practitioner appeared unfamiliar with assessment results, contradicted the assessment the service did not match what was advertised. Paid for care that was not delivered and am requesting refund. Email from company that they are looking into matter.
12 March 2026
Unprompted review
Reply from MEDvidi
Hi Paula Landry,
We’re sorry to hear about your experience and understand how frustrating this must have been. We sincerely regret any confusion or inconvenience this may have caused and appreciate you bringing it to our attention.
Your feedback regarding the lack of alignment between the assessment and the provider’s recommendations is important, and we take it seriously as we continuously work to improve our services and communication.
Please note that we cannot guarantee any specific medications or treatments prior to an appointment. All prescriptions and care plans are determined at the provider’s discretion after a full evaluation of the patient’s condition.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
my experience with this dock and customer service was outstanding
my experience with this dock and telehealth provider has been nothing but great and very impressed from the moment I spoke to my doctor. She immediately knew exactly they're correct questions to ask me and it made me feel very comfortable all the way down to experiencing issues with pharmacy not wanting to fill my prescription. I was walk-through with the app and especially Elizabeth. L helped me out tremendously by making me comfortable with the process and assuring that she would get back to me the following day with an answer she did contact pharmacy and made everything right very professional highly recommend this website and thank you so much Elizabeth for all your help.
12 March 2026
Unprompted review
Reply from MEDvidi
Hi Kuper Lyman,
Thank you for your kind words! We’re glad your doctor and Elizabeth made the process smooth and comfortable. We appreciate your recommendation!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
There Goes the Last Faith I Have in the Medical Machine!
WHOOOSH . . . did you see that? That was my last bit of faith in the medical machine shooting into the sky thanks to MEDvidi!
I am a 69 year old man and have never been on ANY medications, have a well balanced diet, plenty of exercise, but have been suffering with insomnia and anxiety for at least a decade. Lately it has gotten so bad I am living in a daily fog from lack of sleep. Wife said I needed to do something; getting an appointment with any doctor in our area is at least 2-3 months out, so I thought I'd give MEDvidi a try.
Within seconds of the start of the interview I knew this wasn't going to go well. This "mental health professional" was clearly an angry person and annoyed with even having to talk to me. Several times she put her face in her hand ("facepalmed") as if she was thinking "why must I be subjected to this?" Her grasp of the English language was so poor that I had to keep asking her to repeat sentences, and each time she YELLED her poor language louder as if that would make it better, obviously growing more angry. At one point she asked what I had done to alleviate the issues, and after a long list of remedies (exercise, meditation, etc.) I casually mentioned I'd even tried Kratom because it's legal in my state. This woman flew into what can only be described as a RAGE, and even tried to tell me Kratom was an opiate (which it is not, do your research.) The only way I could calm her down was to say "I only tried it and like I told you, it didn't work."
The dismissive and demeaning tone continued for the rest of the interview. I'm supposed to be the one requiring mental health assistance and this person was clearly unhinged, all I could say was yes or no to her questions. She wound up prescribing two expensive medications with a long list of side effects - one of which the Mayo clinic admits doctors "don't even know how it works" - and due to the increasing mistrust with this crazy "health care professional" I canceled them both and will not be taking these poisons.
Janet or Julia can save their responses, I have read all your condescending and patronizing responses to these complaints and you're like everyone else in your company, you don't care at all about helping anyone. "Health Care" has become an oxymoron, no one in this industry cares about our health, you to keep us just sick enough to keep the circle jerk between medical, big pharma, and insurance going strong.
I am back where I started, to self care, which is the only care I trust.
EDIT: As expected, canned response . . . it was only last Friday and doesn't take a rocket scientist to put together the appointment from the info from here. Typical.
EDIT 2: I see you've changed your response. This was NEVER about prescriptions, it was about the interview. If I wanted drugs I could go to the street. It was about lack of help from this company.
6 March 2026
Unprompted review
Reply from MEDvidi
Hi Bill S,
We’re sorry to hear about your experience and understand how frustrating this must have been. Please note that we cannot guarantee any specific medications prior to an appointment. All prescriptions are at the provider's discretion after they have evaluated the patient's condition.
We regret that your experience did not meet your expectations, and we truly appreciate you bringing this to our attention.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet|| MEDvidi Patient Support Team
Swift and clear.
9 March 2026
Unprompted review
Reply from MEDvidi
Hi Katrina King,
Thank you for your feedback. We’re glad to hear that you found the service swift and clear.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Great experience Samantha is the best
6 March 2026
Unprompted review
Reply from MEDvidi
Hi Andre Jenkins,
Thank you for your kind feedback! We're glad to hear you had a great experience and that Samantha made such a positive impression. We'll be sure to share your appreciation with her.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Problem resolved…
Jordan was extremely helpful and patient with me. He resolved my problem and I’m very happy with his demeanor and service so thank you!
4 March 2026
Unprompted review
Reply from MEDvidi
Hi Susan Pantozzi,
Thank you for your kind words! We’re glad Jordan was helpful and patient, and that your issue was resolved. We appreciate your feedback!
We appreciate you choosing Medvidi!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Emily brown did a great job 10/10 very…
Emily brown did a great job 10/10 very compassionate thank you guys, fixed my problems.
3 March 2026
Unprompted review
Reply from MEDvidi
Hi Zebamboozler z,
Thank you for the 10/10 review! We’re so glad Emily Brown provided compassionate support and resolved your concerns.
We appreciate you choosing Medvidi!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
There was an error in their site…
There was an error in their site regarding the medication ordered by my physician. I called and spoke to a company representing named Agatha. She promptly took on the issue. She called my pharmacy and verified the medications to make sure they were correct and called me back to let me know that the correct medications were ordered. She was polite and professional and her response to the issue could not have been better. She was awesome! I felt like she really cared. I have had nothing but good things to say about MEDvidi!
3 March 2026
Unprompted review
Reply from MEDvidi
Hi anu hendrikson,
Thank you so much for your wonderful feedback! We’re so glad Agatha was able to quickly resolve the issue and ensure everything was corrected with your pharmacy. Providing attentive, professional, and caring support is exactly what we strive for. We truly appreciate your kind words and are grateful to have you with MEDvidi!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Great
The call center agent I spoke with today was very competent and actually resolved the issue I was having and waited on the phone with me to make sure my request was met which no other Medvidi call agent has done in the past. He was very helpful and kind.
3 March 2026
Unprompted review
Reply from MEDvidi
Hi Anna,
Thank you for your feedback! We’re thrilled to hear that our agent was able to assist you thoroughly and provide such a positive experience. We’ll be sure to share your kind words with him!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Quick and efficient with zero hassles
3 March 2026
Unprompted review
Reply from MEDvidi
Hi Erin Ross,
Thank you! We’re glad to hear your experience was quick and hassle-free.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Christopher Thornton is a great doctor…
Christopher Thornton is a great doctor and makes things very easy on his patients. The staff here gets things done in a very timely manor and with school, work and a newborn I couldn’t be more appreciative.
2 March 2026
Unprompted review
Reply from MEDvidi
Hi Shae Clements,
Thank you so much for your kind words! We’re thrilled to hear that Dr. Thornton has made your experience smooth and supportive. We’re also glad our team has been able to assist you in a timely manner—especially with everything you’re balancing. We truly appreciate your trust in us and are here whenever you need support.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Medication delivery issues
I had a really bad issue with my medication and a delivery issue, which was not Medvidis fault at all, but Zack M @Medvidi helped me out so much and was very respectful throughout our whole engagement. He had my issue resolved within a couple of hours in one singular day, which is absolutely amazing for telemedicine in general, but this place has been a saving grace for my PTSD and trauma that I have. life happens and we we’re all human, but Zack M handled the call so gracefully and really came through with a great resolution for me! for that I am truly appreciative for him and his hard work and dedication towards me. Thank you so much, Medvidi and Zack M
2 March 2026
Unprompted review
Reply from MEDvidi
Hi Deanna Schrom,
Thank you for your thoughtful feedback. We’re sorry you experienced an issue, but we’re so glad Zack M was able to resolve it quickly and respectfully. Your kind words mean a lot, and we’re honored to support you in your PTSD and trauma care. We truly appreciate your trust in Medvidi.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Was able to reschedule with ease and…
Was able to reschedule with ease and understanding.
2 March 2026
Unprompted review
Reply from MEDvidi
Hi Megan Stypick,
We’re happy to hear that your rescheduling process was smooth and handled with understanding. Thank you for your feedback!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
intake form handled and appt made straight away
she got my intake form handled and scheduled an appointment for me straight away.
2 March 2026
Unprompted review
Reply from MEDvidi
Hi Maryanne DeAngelo,
We’re so glad to hear that! It’s great that she was able to quickly handle your intake form and get your appointment scheduled right away. We truly appreciate you sharing your experience!
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
Changing my review that I originally…
Changing my review that I originally posted. Overall the experience was fine. Fast appointment- same day like they said, and customer care is fast to reply for issues. Strongly suggest making sure you select a pharmacy that works. That’s the only issue I ran into and it’s caused delays and unsure how long it will take to resolve. Like I said though, double check the pharmacy and I’m sure it would be much faster if anything is prescribed. Other than that, not bad.
23 February 2026
Unprompted review
Reply from MEDvidi
Hi Ariel,
Thank you for updating your review! We’re glad your appointment was quick and our team was responsive. Your tip about confirming the pharmacy is very helpful for timely prescriptions.
If you ever face any issues in the future, please don't hesitate to reach out to us at help@medvidi.com or call (415) 548-2062.
Regards,
Janet| MEDvidi Patient Support Team
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