Alleyoop Reviews 

64
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality and effectiveness, with many highlighting the mascara for its lengthening, volumizing, and non-clumping properties. Reviewers appreciate that the products, such as the mascara and eyeshadow crayons, are long-lasting, easy to apply, and suitable for sensitive eyes. The customer service is frequently described as incredible, prompt, and thorough, with many people noting quick responses and effective resolution of issues. However, some customers also noted issues with missing items in their orders, although customer support was often quick to resolve these problems. A few other people also felt that the customer service did not reply to their inquiries, leading to charges for unwanted products.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality and... See more

Quality

People report positive experiences with product quality, consistently praising the high quality of items like... See more

Customer service

Customers consistently note positive experiences with customer service, describing it as amazing, great, and... See more

User experience

Reviewers highlight positive aspects of user experience, praising the easy and precise application of... See more

Order

Users describe ambiguous interactions with their orders, with some expressing satisfaction and anticipation... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So far it doesn't disappoint I've been using allyoop about 2 weeks, comparing to 2 similar mascaras, and so far it does not disappoint. No clumps, nice lengthening, comes off cleanly. I'll wait to see... See more

Rated 5 out of 5 stars

Very excited to have gotten to participate in this test! I really liked both mascaras. One was more dramatic, one was a little less messy. But they are both fantastic products and I would buy either o... See more

Rated 5 out of 5 stars

The brown tubing mascara is excellent, doesn't flake or fade and is buildable! The eyeshadow crayon stays on for 24 hours as well as the mascara (not that you should be doing that!) I chose the skin t... See more

Rated 5 out of 5 stars

First, don't generalize that this is "makeup for young people" just because the models are. I'm 67 and loving the skin tint with SPF, mascara, and especially 11th Hour eyeshadow sticks! They glide on... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

64 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(64)

60 reviews in the last 12 months

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Rated 5 out of 5 stars

Alleyoop has SAVED my lashes

Alleyoop has SAVED my lashes! I can not thank them enough for saving my lashes….the few I have left, anyway. After being diagnosed with HER2+ breast cancer in November 2025, I started the TCHP chemotherapy/targeted therapy treatment plan. I lost all of my hair and many of my lashes and brow hairs. I had been using a tubular creating mascara, but it began causing me vision problems…blurriness, weeping, etc… I saw an ad on Instagram for the Alleyoop mascara and decided to try it. It has truly been a Godsend. The ingredients are so soothing, and I have not had a single moment of blurriness, redness, and watery weepy eyes. I highly recommend the Alleyoop mascara.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service (and mascara)

I’ve received excellent customer service from this company. I started using their mascara (and absolutely love it), so I decided to try another product. I reached out for some help, received a quick response from the team, and got the help I needed. I highly recommend these products.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

WINNER

winner Before I found Alleyoop I used Thrive. I'm so glad to have found Alleyoop. SO much better than Thrive brand. For one thing it appears to be cleaner. Challenging to find non-toxic or at least LESS toxic mascaras that actually perform. And it far outperforms Thrive. Lashes look more natural and not spidery... It doesn't budge or smudge. Easy off. Serum built in... It's a win win win. I have blond hair and use the brown, which is nice, as it's a softer look than black and I'm thrilled that it's an option. However, I would add that I'd personally love to see a shade for cool tones like an eggplant or something of the sort. That would be fun. :)

1 January 2026
Unprompted review
Rated 5 out of 5 stars

5 STARS!!

5 STARS!!! This mascara is amazing!!! I have been suffering from severe dry eye for a long time and am unable to use most mascaras because they cause burning, irritation, and redness - I didn’t get any of that with Alleyoop! Plus, my lashes look so long. Easy removal with the tubing technology. I cannot say enough good things about this product! Highly highly recommend!

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Mini mascara

Mini mascara: Alleyoop developed the best tubing mascara ever, such clean lightweight application, no mess no fuss. Easy wash out, no rubbing eyes and washing multiple times and still have product under eyes. I have the brown shade in full size and this mini in black. Wear them daily and I get so many compliments!!! Love how compact it is to take along. I love it!

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Sensational sunscreen

Alleyoop sensational sunscreen is the only one I use. It has perfect tint and just enough coverage. Gives you a glow and soft feel all day. It does not dry you out like most sunscreens.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Finally found my forever mascara!!

I will be purchasing a full size mascara. I started with the mini to give it a try, and I'm so happy to have finally found a mascara I'm happy with that doesn't bother my contacts! (I have tried a lot of mascaras!!) It doesn't flake off half way through the day or get all over when I need to add eye drops.

And, they have fantastic customer service! I loved the coverage of the tinted SPF, but I have REALLY dry skin & live in the Midwest (frigid & dry winters). It looked great and was a great color match, but left my skin feeling too dry. I'm sure it's perfect for most people. I just have extremely dry skin! They refunded it easily and responded to my request quickly.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

My favorite

It's my go to! I had a tube of it that I just tried here and there. The more I used it and got used to it, the more I loved it. Just ordered 2 more tubes.

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Very excited to have gotten to…

Very excited to have gotten to participate in this test! I really liked both mascaras. One was more dramatic, one was a little less messy. But they are both fantastic products and I would buy either one. I appreciate that this company is continually trying to improve on their products and that they care about their customers opinions.

18 January 2026
Unprompted review
Rated 5 out of 5 stars

Best Product Ever

This is the best product on the market. I carry it in my purse for touch ups and on a daily basis. In addition to producing a quality product, their customer service is excellent.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Products & Outstanding Customer Service! I love Alleyoop's products

I love Alleyoop's products, they're high quality and exactly what I was looking for!

I recently had an issue where my orders were held at customs requesting additional fees, despite duties being included at checkout. I was worried I'd lose everything with the deadline approaching.

April from customer support was absolutely incredible. She responded quickly, understood the urgency, and arranged full reimbursement for all the fees. The refund was processed exactly as promised, and I received all my products safely.

April turned a stressful situation into a completely resolved issue within days. Her professionalism and care were exceptional.

Highly recommend both the products and their amazing support team!

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Yes! It's a hit!

I'm delighted to report that the mascara was a great gift as hoped! It stays on well without smudging and it makes their lashes look so long! The recipients have been quite pleased with this new mascara! So thankful it was as great as advertised!
Great job!

1 January 2026
Unprompted review
Rated 5 out of 5 stars

The mascara is Perfect for me

The mascara is Perfect for me! This product is exactly what I need. It separates & lengthens my lashes, doesn’t smudge. It comes off nicely with soap & water or wet fingertips.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

It really is that good!

It really is that good New favorite mascara! Discovering tubing mascara was a game changer for my semi-sensitive, contact-wearing eyes, and I’ve been trying pretty much every brand formulation I can get my hand on. Search is over, as Alleyoop is my new favorite! I had actually ordered a few different products from Alleyoop, but the mascara was what I was most excited for, and sadly it was the one item missing from my shipment. Customer Support rep April was quick to help and make it right, and I am so happy because absolutely LOVE this mascara and will be a loyal customer from here on out! One swipe gives amazing length, two swipes really amps up the volumes, and it lasts all day with no migration, yet still wipes off easily at the end of the day. Give it a try!

1 December 2025
Unprompted review

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