Alleyoop Reviews 

65
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of their products, especially the mascara, which offers lengthening and volume without clumping or smudging. Many also appreciate other items like skin tint and eyeshadow sticks for their smooth application and lasting power. Reviewers frequently highlight the exceptional customer service, describing it as prompt, kind, and thorough, with staff eager to resolve issues and ensure a smooth user experience. However, some customers noted specific product performance issues, such as mascara not being as volumizing as hoped or melting in heat. A few also experienced problems with order fulfillment, including missing items or product unavailability.

What people talk about most

Product

Customers had positive experiences with product, with many praising the high quality and effectiveness of... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the high quality of products like... See more

Customer service

People report positive experiences with customer service, consistently describing it as amazing, terrific,... See more

User experience

Consumers find the user experience to be positive, highlighting the easy and precise application of products... See more

Order

Users describe ambiguous interactions with their orders, with some expressing satisfaction and anticipation... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So far it doesn't disappoint I've been using allyoop about 2 weeks, comparing to 2 similar mascaras, and so far it does not disappoint. No clumps, nice lengthening, comes off cleanly. I'll wait to see... See more

Rated 5 out of 5 stars

First, don't generalize that this is "makeup for young people" just because the models are. I'm 67 and loving the skin tint with SPF, mascara, and especially 11th Hour eyeshadow sticks! They glide on... See more

Rated 5 out of 5 stars

The brown tubing mascara is excellent, doesn't flake or fade and is buildable! The eyeshadow crayon stays on for 24 hours as well as the mascara (not that you should be doing that!) I chose the skin t... See more

Rated 5 out of 5 stars

Very excited to have gotten to participate in this test! I really liked both mascaras. One was more dramatic, one was a little less messy. But they are both fantastic products and I would buy either o... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

65 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.7

All reviews

(65)

61 reviews in the last 12 months

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Rated 1 out of 5 stars

Order never shipped

I placed my order for mascara on February 26, and a week later had still not received a notice that it had shipped. I reached out and they said they were experiencing delayed shipping and to give it 7-10 business days to ship. I waited 11 business days with no progress. I eventually had my order refunded but was disappointed because I was looking forward to trying it.

21 March 2025
Unprompted review
Rated 1 out of 5 stars

I ordered mascara and it never shipped

I ordered mascara and it never shipped. I tried contacting them 3 times via email and they never respond. I also sat on their website chat function for over an hour and they didn't answer that either. I am having to go through my bank to get a refund for the mascara I paid for but never received.

8 April 2024
Unprompted review
Rated 5 out of 5 stars

A Better Version of Glossier

I found out about alley oop in December and have been using them ever since. I've been REALLY happy. The 11th hour eye shadow is 5 stars for me--I have it in a bunch of colors. It's reasonably priced and I get so much use out of it. Plus, I'm a sucker for packaging. I've also used the travel razor. Great products, really love them.

3 May 2023
Unprompted review

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