using their vps for more than two months it…
using vps for more than two months it is absolutely good ..zero downtime... also they offer payment options through crypto which is the thing i like more about them
28 February 2026
Unprompted review
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Company details
Written by the company
Melbicom is a premier global infrastructure provider designed to accommodate high-load projects and services. At the heart of our operations is a customer-first philosophy, where impeccable service is a standard at every interaction. Our wide ranges of services and configurations spans from dedicated servers, colocation, cutting-edge CDN services and Cloud hosting solutions. Our network's backbone is strengthened by meticulously chosen multiple TIER 1 Transit providers, ensuring unparalleled network stability and performance. This dedication to reliability is crucial for businesses that rely on consistent and efficient digital operations Our global reach is spread over 15 certified Datacenters locations throughout the world to accomodate any edge computing needs.
Contact info
3.5
Average
19 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Unexplainable KYC policies
They will request KYC right after you pay for your VPS, even if you use crypto, and they will hold the server until they receive it.
If you are okay with providing your personal details to a random hosting provider - that's fine, but otherwise not recommended.
2 January 2026
Unprompted review
Reply from Melbicom
Hello Alex,
We’re sorry for the frustration this caused.
As a European company, we are legally required to apply KYC under EU AML regulations — including for cryptocurrency payments. This is not a discretionary policy: without verification, we are not permitted to activate or continue a service.
KYC is what allows us to prevent abuse, protect network integrity, avoid blacklisting, and continue offering high-performance infrastructure at competitive pricing. It is a standard practice among reputable providers operating under EU law.
If you would like us to review your case or clarify the process, our support team remains available.
Melbicom Support Team
No thanks.
Another vps provider who think they can do anything they want, once they become big.
I am glad there is hundreds of companies who will still treat you as a 'client'
5 November 2025
Unprompted review
Reply from Melbicom
Hello Iness,
Despite our best efforts, we couldn’t locate your case. We truly value every client and would appreciate the opportunity to assist you directly. Please contact our support team so we can ensure you receive the attention you deserve.
Good Network and Good Uptime
Hello,
My name is Niranjan and I host multiple Arch Linux Mirrors around the globe. I wanted to host a mirror in Mumbai, India, so I reached out to Melbicom and asked if they can sponsor a VPS for the same, and they did!
I'm writing this review for the same VPS. The VPS has really good uptime, the VPS has not been down for a moment since it was provisioned(12th March). The VPS has delivered 1TB/day average since it was provisioned.
VPS Uptime and Latency of last few months can be checked at status.niranjan.co
12 March 2025
Unprompted review
Paid, got no server, no refund, and a surprise KYC demand
My experience (May 2025):
1. Payment
• 18 May paid for a one-month VPS via cryptocurrency
• Order ID: #246615.melbi.space
2. Technical requirement
I needed four specific IPv4 addresses already inside Melbicom’s network and was willing to pay extra for manual assignment.
3. Support response
• “IPs are assigned automatically, we can’t do that manually.”
• Asked for a refund — silence. Ticket pushed to Sales, still no action.
4. Plot twist — KYC
24 hours later they froze the order and demanded a passport/ID/driving licence or utility bill photo to “activate” the service.
I chose crypto precisely to avoid sharing personal documents — their website never mentions mandatory KYC for crypto payments.
5. Result
• No server delivered.
• No refund processed.
• Money held hostage until I hand over personal data.
> Bottom line: Melbicom takes your money first, then adds undisclosed requirements.
> If you value your time, privacy and nerves — look elsewhere.
19 May 2025
Unprompted review
Reply from Melbicom
Hello Ivan,
We’re genuinely sorry your experience didn’t meet expectations.
Regarding your request for specific IP addresses, our infrastructure automatically assigns IPs to ensure efficiency, fairness, and rapid provisioning for all customers. As we couldn’t manually allocate the exact IPs requested, we swiftly initiated your refund. We’re always available to clarify such details before purchase—please don’t hesitate to reach out if you have special requirements.
As communicated earlier, your refund was promptly initiated through BitPay, the cryptocurrency processor you selected. BitPay has already contacted you via email with instructions to securely claim your funds.
Regarding identity verification, we strictly adhere to EU and Lithuanian laws (Anti-Money Laundering Directives) requiring KYC checks for cryptocurrency payments—this is a regulatory obligation, not a discretionary policy. We fully acknowledge this might not have been clearly highlighted and we’ll review our communications to enhance clarity going forward.
Our team remains available should you require further assistance. Please feel free to contact us directly.
Warm regards,
Melbicom Support Team
Reply from Melbicom
Hello,
Thank you for sharing your experience with us.
Very good network for asia vps
15 January 2025
Unprompted review
Reply from Melbicom
Hello,
Thank you very much for your kind words.
Internet speeds are not as advertised.
1 September 2024
Reply from Melbicom
Hello,
Thank you for sharing your experience. We’re sorry to hear that our network performance didn’t meet your expectations. Our standard VPS packages are designed to deliver advertised speeds under typical usage across all locations. For consistently higher throughput or specialized bandwidth needs, we also offer bare metal solutions that provide dedicated, ultra-consistent network performance of up to 100 Gbps per instance.
We’d like to review your case individually to ensure you receive the level of service you deserve. Please don’t hesitate to reach out to us through a support ticket, including all relevant details about your use case, so we can address your concerns thoroughly. We would be genuinely happy to hear from you.
All the best
🚀 Melbicom is absolutely fabulous
🚀 Melbicom is absolutely fabulous! 🌟 They’ve got a top-notch network and high-quality support—nothing is impossible! 💪 Friendly staff, personal service, and super fat internet pipes across the globe! 🌐🔥 We’ve been working with them for over 10 years, and that says a lot in itself. Can’t recommend them enough! 🙌✨
21 November 2024
Unprompted review
Reply from Melbicom
Hello Gerhard,
Thank you very much for your kind words, it is truly appreciated.
We are quite happy to be your partner of choice for all those internet fat pipes ;).
Best Wishes
Vincent
Honest Provider, but Poor Support that can't be trusted with production workloads
Melbicom has some good locations and the network also appears to be good, but the support is, simply put, poor. And support is extremely important when you don't have the servers in front of you to debug and fix issues.
I purchased several VPS servers to build a Kubernetes cluster (as I have on multiple other providers). One of the servers had a very unstable connection over the overlay network (something that has happened only once before to me with another provider), and this can happen for many reasons: hardware incompatibility, some VPS misconfiguration, hardware fault, etc.
I simply asked support to move the VPS to another physical host (I did not ask for any refunds or anything). They responded with a no, asking that I prove with traces and packet loss evidence that there was a problem. Now, to do this on a cluster requires me to invest a couple of hours to build custom docker images with the right tooling track and trace all of this. And I should do all of this so that support does nothing and because I am paying EUR 22 for a VPS?
For whoever reads this, the right thing to do is to always solve the problem first, then work on a root cause analysis. With other providers, when I've had such issues, we always move the VM to a host work and get the customer's workloads up and running, and then we work to see what the problem is. Imagine if I had diverted production traffic to these clusters, I'd be dropping requests and losing revenue just because your customer support team thinks I need to provide them evidence that I am someone foolish who does not know how things work.
The better answer would have been to simply move the VPS to another host (I didn't ask for help to debug any issues from support anyway). If you were that keen on a root cause, you should have just added some credit to our account so we could spin up a new VPS to get our workloads up and running immediately, and then I'd be more than happy to help you figure out what the problem was.
No one should run their services on a provider who puts their own needs and wants (out of arrogance, perhaps) of an analysis before resolving the customer's request. You cannot trust a provider like that.
Now, instead of having a customer who was planning to spend several hundred EUR a month with Melbicom, they'll have one who spends zero (of course, they don't appear to want to refund anything I paid for the servers which I've barely used for 3 days before running into the problem either, but that's okay - everyone will get what they have deserved in the end).
---
UPDATE: Subsequent to this review, Melbicom have refunded the money on the servers and unprovisioned them as I had requested. It's a shame that this did not work out, but as a business they must be called out for their honesty in this matter. So thank you, Melbicom.
18 April 2024
Unprompted review
Reply from Melbicom
Hello M A Wal-Ikram,
Thank you for taking the time to post your detailed use case, which allowed us to swiftly identify your support request.
For full transparency, we were unable to proceed with your migration request because the feature you need is not currently supported by our hypervisors, a necessary security measure for isolating VPS. Therefore, we required further details to understand the situation fully, hence the additional information our technician was requesting. He was genuinely seeking further information to clarify why you were facing this situation. He anticipated that the migration wouldn't solve your matter at hand.
That being said, we are actively working on a private network between VPS so it would work natively with Kubernetes clusters eliminating the complexities you had.
We sincerely hope this answer meets your expectations and provides some reassurance, but please feel free to reach out to us to discuss this further. We are here to help and ensure your satisfaction.
Provider With Bad Support
This Provider dont provide support very well, it's always a very slow response ticket.
We just sent payment successfully but the invoice is still UNPAID because of their API error.
After more Than 5 Hours of waiting and no response, we canceled all our servers and migrated to another Server VPS Provider.
INVOICE ID MLLTPI-32576 , wasting our money on a bad provider.
24 March 2024
Unprompted review
Reply from Melbicom
Hello Mimi,
I’m sincerely sorry to read about your experience.
Upon reviewing your situation, it has come to my attention that a delay in the renewal process occurred due to the implementation of Stripe's 3D Secure verification. While this security measure is crucial for safeguarding transactions, we acknowledge it can sometimes introduce unexpected delays. Rest assured, we have protocols in place designed to minimize such occurrences and ensure a seamless experience for our clients.
In such case, our technical team is working closely with our financial department (which operates during standard business hours), they diligently verified that this delay would not impact your server's uptime or a grace period would have been set. Once confirmed, the matter was promptly escalated to our finance team for expedited resolution.
We fully understand the frustration delays can cause and sincerely apologize if you felt overlooked during this process.
As a gesture of our commitment to your satisfaction and trust in our services, we would be pleased to offer you a free month, should you wish to reconsider.
Please feel free to reach out directly to discuss this further or to take advantage of the offer at your convenience.
Reply from Melbicom
Hello Tamotsu,
We are genuinely sorry to hear about your experience.
We have looked everywhere for your case and we have even reached out to you directly to obtain information regarding your situation. As of this day, we weren't able to locate your service in order to accomodate you, should it had still been necessary.
We remain at your entire disposal so make sure to reach out to us at any point of time so we may care for you.
We are very much committed to provide a high standard level of service & support so rest assured if there is anything we could do to accomodate your needs we will.
Scam Allert
scam.
do not buy on this site.
I have bought VPS here from May 9th and until now May 12th it has not been processed.
9 May 2023
Unprompted review
Reply from Melbicom
Hello,
We are sincerely sorry to hear about your experience. I have even reached out to you directly to obtain information regarding your situation. You may get back to us at any time and we will be eager to give you further information.
That being said, when an order isn't being delivered automatically following the payment confirmation, you may reach out to us directly for us to investigate the cause. Since, we are using third parties for Payment processing it may occur, while being very rare, that the payment confirmation isn't being sent to us or the funds not received. In which case, it is ideal to contact us in order to troubleshoot the situation.
I can reassure you about our business integrity and firm will to ensure that all our clients are being fully satisfied. As a matter of fact, if you were to reach out to us, we would be sure to compensate you for your setback.
Fraudsters
Paid for a VPS. The money from the card was charged. VPS is not activated, tech support is not responding.
9 February 2023
Unprompted review
Reply from Melbicom
Hello Nik,
Thank you for your feedback on Trustpilot. We highly consider reviews and it helps to continuously improve.
Upon reviewing your case, we realize that the guidance provided by our technical support team did not meet your expectations, and for this, we sincerely apologize.
Regarding your payment, our investigation indicates that the funds were actually not received on our end, as the payment was reversed to your credit card. This could be due to a cancellation initiated by you or an issue in processing by the Stripe payment gateway. It is the reason why our provisioning system didn’t go through with your order. Please note on a bank statement, returned payments are likely to be shown as 2 distinct transactions and also there could be a delay in between.
To support you moving forward, we have reached out to you in private to provide with a special accommodation. More importantly, we also remain actively at your disposal to provide any further clarifications.
We are really looking forward to receiving your response and working with you.
Melbicom has one of the fastest 10Gbps…
UPDATE:
I regretfully need to update my rating and remove one star due to the unsatisfactory customer service experience. It is disappointing to encounter such a lack of professionalism and an apparent disregard for the customer's needs, particularly regarding the inability to consolidate bills into a single invoice, a standard practice for most finance departments. I hope the company can improve its customer service and demonstrate a greater commitment to addressing customer concerns in the future.
Original Review:
Melbicom has one of the fastest 10Gbps networks I have experienced. Pretty much all of the VPS locations they are offering are performing consistently around 5-8 Gbps. This is great and the prices are also very competitive.
There are two shortcomings of Melbicom, otherwise, it would have been five stars.
1) The company is based in Lithuania. As you might expect the customer service speaks very poorly English and customer service etiquette is generally lacking.
2) They tend to block port 25 on some of their VPS to prevent spam. But this isn't done consistently across all of their offerings, which is strange. We use POSTIX to connect to AWS SES to send out system health check emails to our staff. Not allowing that is not great for us. Surely there must be better ways than blocking port 25 altogether.
2 January 2023
Unprompted review
Don't buy from Melbicom.
Don't buy from Melbicom.
I bought a KVM VPS and after waiting for 3 days for it to be activated I created a ticket and they closed it without any apparent reason.
Disclaimer: I'm still waiting for it to be activated, but I doubt it will...
STAY AWAY FROM THEM PLEASE!
16 September 2022
Unprompted review
Never trust this service
Never trust this service. They deactivated all my servers without any refund (paid in advance for 1 year)
14 May 2022
Unprompted review
Reply from Melbicom
Hello,
Thank you for taking the time to leave a review, even though it has been some time since your experience with our services. We take feedback seriously and continuously strive to improve.
Upon reviewing your case, it was determined that the actions associated with your account were in violation of the terms of service agreed upon at sign-up. Our abuse desk made this decision after a thorough investigation, and they remain available should you have any further questions or wish to discuss this matter in more detail.
We also noted a similar experience with several other providers, as revealed from your TrustPilot reviews. It's important for us, and for the industry as a whole, to maintain a standard of practice that ensures legality and compliance. Unfortunately, this means we cannot support or accommodate requests or actions that fall outside these boundaries.
We are committed to providing a safe and compliant environment equally for all our users.
If you believe there has been a misunderstanding or if there are any other aspects of your case you would like to discuss, please do not hesitate to contact our abuse desk. We are more than willing to provide clarity and assistance where possible.
Thank you for your understanding.
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