Memorialsdirect Reviews 345

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 270 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting the craftsmanship, materials, and beautiful finishes. Many people appreciate the efficient and easy service, noting the quick delivery and careful packaging of their orders. The personalization options and the overall value for money are also frequently mentioned as significant positives. However, some customers also noted issues with the plastic brackets supplied with certain items, finding them not fit for purpose and prone to breaking. A few other people also felt that there were delivery errors, with items being sent to incorrect addresses, and expressed dissatisfaction with the lack of a phone number for direct contact.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praise the exceptional craftsmanship,... See more

Quality

Clients share positive opinions on quality, consistently praising the high standard of products like plaques,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Service

Customers consistently note positive experiences with service, highlighting its exceptional speed,... See more

Order

Reviewers express satisfaction with the ordering process. Many customers found the online ordering system... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The black granite vase with gold lettering for my dear Uncle is really lovely. I was apprehensive on my part in case I had made any mistakes although I checked checked & checked again before placing m... See more

Rated 5 out of 5 stars

An exceptionally quick and easy service provided. The quality of the product is incredible especially given the price point. And as a bonus very well packaged and free delivery! Will definitely recomm... See more

Rated 5 out of 5 stars

O my goodness my sister’s engraved memorial plaque is beautiful, my Dad is delighted with it . It will look at amazing on her grave . It came very quickly and well packaged Would absolutely use yo... See more

Rated 5 out of 5 stars

I wanted a 6x6 flower pot in granite to put on a family members grave. I wasn't sure about ordering online at first. But the examples on the Memorials Direct site looked really good. Having received i... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

345 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Memorial stone

I am very pleased with my mums memorial stone, it is beautiful and exactly as we wanted, very good service couldn't of wished for better
Thankyou so much

5 October 2025
Rated 5 out of 5 stars

Exceptional In Every Way

Absolutely thrilled with the memorial plaque I ordered for my parents. Beautifully crafted, with exceptional quality of both the granite and gold colour engraving, packaged so securely as well. The customer service from both Jack and Josh was exceptional all the way through including prioritising delivery for me. I cannot recommend this company highly enough and would not hesitate to order again in future. It has given me so much comfort seeing the beautiful plaque in place. Thank you!!

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful quality and caring service at a difficult time.

“I ordered a granite stone plaque for my father’s grave and was really impressed with both the service and the quality of the piece. From the beginning, Jack was incredibly helpful—he answered all of my questions with patience and care. The plaque arrived quickly, and I was very pleased when I saw it in person. It’s a genuine granite stone, beautifully finished and clearly made to a high standard. A Heartfelt Thank You to Jack & the Team”

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Would highly recommend

Would highly recommend using this company. We ordered a memorial plaque and realised after we had made a spelling mistake. I immediately emailed them and the mistake was rectified straight away. The quality of the product was amazing. Extremely pleased.

7 October 2025
Rated 1 out of 5 stars

Wrong memorial and poor contact

Ordered a memorial for my dad and about a week later the wrong one arrived , with my 82 year old mum beside as I opened it. BE AWARE, they do not list a phone number so your only communication is email or messaging that doesn’t really work it seems. Three days after contacting them I still don’t know what’s happening . An apology email and nothing since. Had I spotted the “no phone number” thing I wouldn’t have ordered but live and learn. I will avoid in future.

6 October 2025
Memorialsdirect logo

Reply from Memorialsdirect

I’m very sorry that we sent the wrong memorial. I completely understand how upsetting this must have been, especially given the significance of the order. Please accept our sincere apologies.

You contacted us over the weekend, and our team replied first thing Monday morning to resolve the issue as quickly as possible. Your correct memorial has now been dispatched and will arrive shortly. We’ve also issued a 15% partial refund as a further apology for the inconvenience.

We do have a contact number 0121 798 2757 and we’re always happy to help by phone or email to ensure things are put right swiftly.

Kind regards,
Jack
Customer Care Team

Rated 5 out of 5 stars

memorial vase for our dad

We ordered a memorial vase for our dad. The customisation of the item was easy. It was great that there was a good range of choice for the front of the memorial vase. When it arrived it was greater than expected, very moving and special to receive, such a lovely item. It was delivered quickly and was well packaged. A very heavy solid item which is good. Looks very smart for the grave. Thank you Memorials direct.

6 October 2025
Rated 5 out of 5 stars

Excellent

The marker we ordered was beautiful. Such good quality and delivery was excellent

29 September 2025

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