Memorialsdirect Reviews 342

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 270 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, beautiful craftsmanship, and solid construction, often exceeding expectations. Many people highlight the ease of the ordering process and the exceptional service received, noting the helpfulness and care from the staff. The delivery service is frequently mentioned as fast, efficient, and well-packaged, ensuring items arrive safely and promptly. However, some customers also noted issues with the color of the lettering, finding it to be more copper-toned than expected. A few people experienced problems with incorrect items being delivered or with plastic brackets breaking easily. There were also mentions of difficulty contacting the company due to a lack of a phone number.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers describe the products, such as granite... See more

Quality

Users describe positive interactions with quality, consistently praising the high standard and craftsmanship... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers praise the fast delivery times, with... See more

Service

Consumers find service to be positive, highlighting its excellence, efficiency, and speed. Many reviewers... See more

Order

People report positive experiences with order. Customers found the ordering process easy and straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The black granite vase with gold lettering for my dear Uncle is really lovely. I was apprehensive on my part in case I had made any mistakes although I checked checked & checked again before placing m... See more

Rated 5 out of 5 stars

O my goodness my sister’s engraved memorial plaque is beautiful, my Dad is delighted with it . It will look at amazing on her grave . It came very quickly and well packaged Would absolutely use yo... See more

Rated 5 out of 5 stars

I wanted a 6x6 flower pot in granite to put on a family members grave. I wasn't sure about ordering online at first. But the examples on the Memorials Direct site looked really good. Having received i... See more

Rated 5 out of 5 stars

I ordered a Granite Plaque , Absolutely Beautiful, just what I wanted couldn't have been more perfect ,made me cry. so easy to order and delivered within a week .(thought I would wait ages) Thank you... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

342 reviews

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Replied to 100% of negative reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

A well made plaque and very eye…

A well made plaque and very eye catching with the Gold writing,A great price too and didn't take long to be made and arrive at my mum's house ,she was well pleased and so would my dad be ,who it is in memory of.Thanks Memorial's Direct.

28 October 2025
Rated 5 out of 5 stars

Grave memorial

Easy ordering and very quick delivery wasn't due for another two days.
The item is of very high quality very heavy. Beautiful engraving.

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Jamie was the engraver and at it was…

Jamie was the engraver and at it was brilliant work you can tell he took real care and effort into the engraving work also it was delivered faster than expected well worth the money I would recommend anybody to it off these people

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful work really appreciate

The headstone I ordered is honestly stunning , it’s just what I wanted for my dad’s grave.
We haven’t been able to afford one till recently and I have felt guilty about it but this headstone makes up for it.

It was packaged beautifully thanks to Jamie (according to the card) thankyou very much for the beautiful work and speedy delivery honestly wasn’t expecting it for another week

7 November 2025
Unprompted review
Rated 5 out of 5 stars

I’m at a loss for words

I’m at a loss for words, the plaque is absolutely beautiful, I was reluctant to order this but I’m so glad I did. The standard of service, packaging, and everything in between was excellent - thank you so much

31 October 2025
Rated 5 out of 5 stars

Beautiful plaque

Beautiful plaque, Excellent quality, delivered ahead of time
Would definitely recommend Memorialsdirect

Thank you.

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Would happily recommend

I think you can tell a lot by a company by how they respond to issues. There was a delivery issue with my marker and it wasn’t going to make the burial day. These guys made a replacement and sent it express to me so it arrived on time. I would happily recommend.

28 October 2025
Rated 5 out of 5 stars

Really helpful

Really helpful, and deliverd in a lovely Box, the memorial plaque was really nice and was a pleasure to deal with Memorials Direct.

28 October 2025

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