Mercedes-Benz Financial Services UK Reviews 

4,643
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 2,298 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and knowledgeable staff who take the time to answer questions and make the entire vehicle purchasing process completely seamless and stress-free. Consumers consistently emphasize the exceptional customer service, professional guidance, and the wonderful handover experience provided at the various showrooms. However, some customers also noted frustrating experiences when dealing with the finance department, mentioning a lack of support and unhelpful communication regarding agreements. A few reviewers additionally mentioned unresolved issues with digital applications and experienced delays when trying to sort out financial matters.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are consistently polite, helpful, and... See more

Service

Reviewers mention positive feedback about service, highlighting an exceptionally smooth and professional... See more

User experience

Customers report positive experiences with user experience, highlighting how smooth and straightforward the... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff for being helpful,... See more

Product

Consumers find product to be positive, highlighting the exceptional quality, beautiful design, and smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely happy with our new car. The experience at the showroom was exceptional Gino who sold us our car was very friendly and knowledgeable about all aspects of our needs. He explained everything in... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ I’d just like to say a massive thank you to Mason at Mercedes for all his help throughout the whole process. He was extremely friendly, professional and helpful from start to finish, an... See more

Company replied

Rated 5 out of 5 stars

Sytner Bath was excellent in every respect. The facility is 5*. Staff were amazing, especially Grafton who led us through from beginning to end - he deserves several gold medals. Now very happy to dri... See more

Company replied

Rated 5 out of 5 stars

From test drive to collection Sytner Mercedes Bristol made every part of the journey seem effortless. Special thanks to Joshua Harris who, from point of sale to collection catered for every need and h... See more

Company replied


Company details

  1. #54 of 63 best companies in Car finance and loan company
  2. #58 of 102 best companies in Financial Institution

Written by the company

Mercedes-Benz Finance gives you the freedom and flexibility to drive away in the Mercedes-Benz of your choosing, in a way that fits around your lifestyle. You’ll benefit from: A range of both purchase and lease products, so you can find the solution that’s right for you. Wide-ranging support from our team on our range of financial products, and the benefits of each. Tailored customer service via phone, email and web, so we can support you in the way that suits you best and a dedicated, sensitive case team, should you need extra help managing your agreement.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5k reviews

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4.6

All reviews

(4,643)

2,212 reviews in the last 12 months

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Rated 5 out of 5 stars

The Sales agent we dealt with

The Sales agent we dealt with, Jack Clarke was extremely helpful, knowledgeable about the vehicle, and easy to deal with,
Such a nice chap, very professional!

11 September 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Susan,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Jack Clarke and the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Was in market for new car for my…

Was in market for new car for my husband and hadn’t settled on what model to get. I have had a number of MB over the years and always loved driving them. Made an online enquiry and Lewis from Glasgow MB got in touch. Tool me a couple of weeks to finally decide to buy so Lewis checked in a couple of times until we bought. Talked us through all the digital paperwork and, again, kept us informed until car arrived. Great experience throughout not just from Lewis but Colin as well. Husband loves the car!

11 September 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Ann,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Lewis, Colin and the team at Mercedes-Benz of Glasgow.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

The purchase of my new car went really…

The purchase of my new car went really well and the vehicle was delivered sooner than expected. The staff at Mercedes Norwich were extremely helpful and the hand over experience is a lovely touch as this was my first "New" car purchase.

11 September 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Sue,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz of Norwich.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

The service Mercedes provided was high…

The service Mercedes provided was high quality to their standards

11 September 2026
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Reply from Mercedes-Benz Financial Services UK

Dear Simran,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 1 out of 5 stars

Misled when purchasing my Mercedes

When I purchased my MB brand new from the Birmingham show room I was told that I can set the mileage as low because it won’t make much difference if I give this one back and get a new MB. Well, I am now in negative equity and MB wanting more money for a new car. Totally misled me and the finance team have zero interest in helping.

11 September 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Kevin,

Thanks for taking the time to share your feedback. We’re sorry to hear that your experience with Mercedes-Benz Finance hasn't met your expectations.

Your comments are important to us and have been logged for review, along with your request to discuss this further. We’ll be in contact through the details that you provided.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Nw E-Class financed at competitive rate

New car financed at competitive rate, very happy. Salesperson Stuart Owlett was very accommodating with requests, and made it clear what was being offered by Mercedes at the time.

11 September 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Craig,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Stuart Owlett and the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Top Customer Service From Wiktoria and Germehl!

Wiktoria and Germehl were absolutely fantastic, they made the experience incredibly clear and pleasant. Wiktoria was working on her annual leave to ensure we received our car on time, truly excellent customer support and the car is incredible. 10/10

11 September 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Guy,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Wiktoria and Germehl the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Great service & appreciate the support…

Great service & appreciate the support & knowledge of the Mercedes-Benz team

7 September 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Mark,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Excellent service from Mercedes-Benz Whitefield

Excellent service from Mercedes-Benz Whitefield!

I had such a lovely experience purchasing my car. From the beginning, the sales representative was incredibly nice, gentle, patient and calm. He made the whole process feel comfortable and stress-free, and he was always happy to answer my questions, even with all the things I wanted to know as a first-time Mercedes owner. 😂

I really appreciated how professional and understanding he was. I never felt pressured, and he genuinely made me feel valued as a customer.

Excellent 👍 customer service.

Thank you for making my experience so special. I absolutely love my new CLA 250e! ❤️🚘

11 September 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Comfort,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz of Whitefield.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

I’ve just purchased my first ever…

I’ve just purchased my first ever brand-new Mercedes, and I honestly couldn’t be happier with the whole experience!

From start to finish, the service was absolutely outstanding. Everything was made so easy and stress-free, and I felt genuinely looked after throughout the entire process.

A special mention has to go to my sales advisor, who was brilliant — friendly, professional, knowledgeable and incredibly helpful. Nothing was ever too much trouble, and they made what was already an exciting experience even more enjoyable.

I’m absolutely delighted with my new car and would highly recommend Mercedes Sheffield to anyone looking for a first-class experience. Thank you to the whole team for making my first brand-new car purchase such a memorable one!!

10 September 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Lily,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz of Sheffield.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

If it’s a Mercedes car your looking for…

If it’s a Mercedes car your looking for but can’t make up your mind which on . Go to marshals Mercedes Portsmouth and ask to speak to Lewis in sales who I’m sure will give you all the information you need.

10 September 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Derek,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Lewis and the team at Mercedes-Benz of Portsmouth.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

I got good service from them and easy…

I got good service from them and easy process

10 September 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Salah,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Excellent finance

Low rate finance which was very flexible with the monthly payments. Complete process was very slick from start to finish. I would highly recommend.

10 September 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Colin,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

I was made to feel relaxed

I was made to feel relaxed, everything was explained to me, I did not feel pressured at any time and would recommend the experience to anyone who was thinking of buy a new car.

10 September 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Craig,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Fantastic service and communication

Fantastic service and communication, tailored packages that work for the individual.

9 September 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Jon,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Great experience

Great experience! All the hassle and fuss of buying a new vehicle and trading one in was taken care of by MB Ascot. Very attentive and responsive to queries. Highly recommended.

9 September 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Rob,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz of Ascot.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Mercedes-Benz Northwest…

I have been a Mercedes-Benz customer for 35+ years, its a great company. Roger Stansfield at Mercedes-Benz Northwest was superb, he sourced my new CLE53 within 3 days, the best service is here, thank you.

9 September 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Mr Hudson,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Roger Stansfield and the team at Mercedes-Benz Northwest.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Great PCP interest rate of 0%

Great PCP interest rate of 0% on my 4 year new car purchase contract. Decent retention values help drive this premium brand to cost the same as cheaper brand alternatives. Suited me perfectly.

9 September 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear AJW,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

I had a fantastic experience dealing…

I had a fantastic experience dealing with Martin at Mercedes-Benz Leeds. From start to finish, he made the whole process incredibly smooth and straightforward.

Martin was professional, helpful and excellent at communicating throughout. He kept me updated at every stage, was always quick to respond to any questions, and made sure everything was taken care of without any unnecessary stress or hassle.

It’s clear that Martin genuinely cares about providing a great customer experience, and his approach made the whole process a pleasure.

I would definitely recommend Martin and Mercedes-Benz Leeds to anyone looking for a professional, hassle-free experience. A real credit to the team

9 September 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Tobi,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from Martin and the team at Mercedes-Benz of Leeds.

Kind regards,

Mercedes-Benz Finance

Rated 5 out of 5 stars

Transactions have been easy to follow…

Transactions have been easy to follow and supported by timely comms from MB with support from the dealership team

1 September 2026
Mercedes-Benz Financial Services UK logo

Reply from Mercedes-Benz Financial Services UK

Dear Customer,

Thanks for taking the time to share your feedback.
We’re glad to hear that you received great service from the team at Mercedes-Benz.

Kind regards,

Mercedes-Benz Finance

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