I'm on a regular subscription for collagen. This brand was recommended to me by someone still playing tennis into their 80's! Hopefully it will also keep me active with my arthritic joints. The good... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have been ordering the children’s fish oil supplements (the ‘orange splats’) for the past eighteen months, always arrive quickly and never any problems. They definitely seem to help my offspring come... See more
Company replied
Recommended to take these for muscle aches associated with CFS. They had an almost immediate positive effect on the muscle aches and the fatigue has lessened. Have taken them for a month and am de... See more
Company replied
Royal Mail let you and me down on my delivery which appears to have got lost in their system. But after telecom with yourselves you immediately despatched my replacement order. Hopefully Royal Mail w... See more
Company replied
Company details
- #78 of 279 best companies in Vitamin & Supplements Shop
Written by the company
Metagenics UK is part of the Metagenics Global family, which has been advancing evidence-based nutritional solutions for over 40 years. We deliver practitioner-grade supplements, grounded in rigorous scientific research, to support both healthcare professionals and consumers achieve optimal wellness.
Contact info
United Kingdom
- 0800 043 5777
- orders@metagenics.co.uk
- metagenics.co.uk
4.7
Excellent
11k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Metagenics UK
So nice to read, Tracy — thank you for sharing this with us!
We’re very pleased to hear that you’re happy with your product. It’s always great to know that our products meet expectations and fit well into everyday routines.
If you ever have any questions or would like to share more, our team is always here for you at orders@metagenics.co.uk.
Kind regards,
Ann– Metagenics UK
Quality of product and customer service…
Quality of product and customer service response.
8 June 2026
Reply from Metagenics UK
Thank you very much for your kind feedback, G Evans.
We’re delighted to hear that both the quality of our products and the responsiveness of our customer service met your expectations. Providing a reliable and supportive experience is what we strive for every day, so your words truly mean a lot to us.
If you ever have any questions, please don’t hesitate to reach out — our team is always here to help at orders@metagenics.co.uk.
Kind regards,
Ann– Metagenics UK
Extremely helpful and efficient…
Extremely helpful and efficient company.
I had the pleasure of being guided by Sharon on the phone, who could not have been more helpful and pleasant during our conversation. Sharon is very knowledgeable about all the Metagenics' products.
Thank you Sharon.
6 July 2026
Reply from Metagenics UK
What a pleasure to read your message, Mrs Cook!
Thank you very much for your kind words and for sharing your experience with us. We’re delighted to hear that Sharon was able to guide you so well and that you appreciated both her knowledge and her friendly approach — we will gladly pass on your compliments to her.
It’s wonderful to know that you found our service efficient and pleasant, as this is exactly what we strive to deliver every day.
If you ever have further questions, please don’t hesitate to reach out — our team is always here to help via orders@metagenics.co.uk.
Kind regards,
Ann– Metagenics UK
I find ordering on your website…
I find ordering on your website difficult and I think you skew the format to try to get people to take out subscriptions. I was embarassed to wrongly take one out and extremely surprised that a member of your staff told me I wouldn't have to pay the difference. I am grateful for that, but really on reflection I shouldn;t have awarded you 5 stars!
6 July 2026
Reply from Metagenics UK
Thank you for sharing your experience so openly with us Jenny.
We’re sorry to hear that the ordering process felt unclear and that you unintentionally subscribed — this is certainly not the experience we want for our customers.
We take your feedback about the structure and clarity of our website seriously, as ease of use and transparency are very important to us. Insights like yours are valuable in helping us improve.
We are glad, however, that our colleague was able to support you and provide a solution that felt fair. If you ever have further questions or need assistance, please don’t hesitate to reach out to us at orders@metagenics.co.uk — we’re here to help.
Kind regards,
Ann– Metagenics UK
Metagenics supplements are of the…
Metagenics supplements are of the highest quality. My order was delivered promtply.
1 August 2025
Reply from Metagenics UK
It’s a pleasure to read your feedback, — thank you for your kind words!
We’re delighted to hear that you value the quality of our supplements and that your order arrived quickly and smoothly. Providing reliable delivery along with products you can trust is something we strive for every day.
Please don’t hesitate to reach out if we can assist you further — our team is always available at orders@metagenics.co.uk.
Warm Regards
Ann– Metagenics UK
Loving these Chews
I’m really happy with my MegaMag Chews so far. They arrived quickly, and I was pleasantly surprised by the taste. They’re actually really nice and easy to take every day!
It’s probably still a little early for me to comment on the full effectiveness, but I’ve been taking them daily and so far I’m really enjoying the product. A great first impression overall.
26 June 2026
Reply from Metagenics UK
Dear Elena,
It’s such a pleasure to read your detailed and positive first impression — thank you for sharing it. We’re really happy to hear that both the fast delivery and the premium packaging stood out to you right away. And it’s great to know you enjoy the taste, making it easy to include in your daily routine.
We completely understand that it may still feel a bit early to assess the full results, but it’s wonderful that your experience has started so positively with the MegaMag 10‑in‑1 Chews. Feedback like yours truly motivates us to keep delivering the same level of quality and service every day.
If you ever feel like sharing more about your experience or if you have any questions, don’t hesitate to reach out to us at orders@metagenics.co.uk — we’re always here to help.
Warm regards,
Ann– Metagenics UK
Reply from Metagenics UK
Thank you for your continued trust, Sylvia!
It’s great to hear that everything went well again — consistent positive experiences like yours truly mean a lot to us. We make every effort to keep each order just as smooth and satisfying, so your feedback is very much appreciated.
If you ever have any questions or need assistance, please feel free to reach out via orders@metagenics.co.uk.
Kind regards,
Ann– Metagenics UK
Just as efficient as nutri but they…
Just as efficient as nutri but they didn't expect the adulation.
Good product and hope it's still the same bar the hi tech slant!
2 July 2026
Reply from Metagenics UK
Thank you for your honest and thoughtful feedback, Penny.
We’re pleased to hear that you find our service just as efficient and that you appreciate the quality of our products — that truly means a lot to us. We also understand your comment regarding a more “high-tech” approach. While we continue to evolve, we remain focused on what matters most: maintaining consistent quality and a service that feels familiar and reliable.
Your reflection helps us keep that balance, and we sincerely appreciate you taking the time to share your experience on behalf of Marion.
If you have any further questions or thoughts, please don’t hesitate to contact us at orders@metagenics.co.uk — we’re always here to listen.
Kind regards,
Ann – Metagenics UK
Reply from Metagenics UK
A message that instantly brings a smile, Frank — thank you very much for that.
We’re delighted to hear that your delivery went so well and met your expectations. Fast and reliable delivery is a key part of our service, so it’s great to know you had such a positive experience.
Thank you for your trust and your kind words. If you ever have any questions, please feel free to contact us at orders@metagenics.co.uk — we’ll be happy to help.
Kind regards,
Ann– Metagenics UK
Reply from Metagenics UK
Thank you very much for your kind feedback, Sarah.
We’re delighted to hear that you’re happy with both the quality of our products and the level of customer service you received. That balance between product excellence and support is very important to us, so it’s great to know it made a difference for you.
Your comments truly encourage us to keep delivering the same level of service and reliability. Thank you for taking the time to share your experience.
If you have any questions in the future, please feel free to contact us at orders@metagenics.co.uk — we’ll be happy to assist you.
Kind regards,
Ann– Metagenics UK
Excellent service!
2 July 2026
Reply from Metagenics UK
A short message, but one we truly appreciate, Margaret — thank you very much.
“Excellent service” is exactly what we aim to deliver every day, so it’s wonderful to know that this has been your experience. Your trust and positive feedback mean a great deal to our team.
We look forward to supporting you again in the future. If you ever have any questions, please feel free to contact us at orders@metagenics.co.uk.
Kind regards,
Ann– Metagenics UK
Reliable service
30 June 2026
Reply from Metagenics UK
Thank you for your short but powerful feedback, Hazel.
Reliability is at the heart of what we aim to deliver every day, so it’s truly rewarding to hear that this is how you experience our service. It shows that our efforts to ensure smooth and accurate handling of every order are making a difference.
We greatly appreciate your trust and will continue striving to meet your expectations every time.
If you ever have any questions, you can always reach us at orders@metagenics.co.uk.
Kind regards,
Ann– Metagenics UK
Reply from Metagenics UK
Such kind words, Maria-Cristina — thank you very much for sharing your experience.
We’re really pleased to hear that you found our service friendly and helpful, and that both the advice and delivery met your expectations. Providing personal support alongside a smooth delivery experience is very important to us, so your feedback means a lot.
Thank you again for your trust — we’ll be happy to assist you anytime in the future. You can always contact us at orders@metagenics.co.uk if you have any questions.
Kind regards,
Ann– Metagenics UK
This company was recommended to me by a…
This company was recommended to me by a friend and this is my second order. The delivery is super fast too.
1 July 2026
Reply from Metagenics UK
Thank you for your continued trust, Martine!
It’s lovely to hear that you discovered us through a recommendation and have already placed your second order — that truly means a lot to us. It’s especially rewarding to know that positive experiences are being shared.
We’re also delighted that you’re happy with the speed of our delivery. We put great care into ensuring every order is delivered quickly and smoothly, so your feedback really reassures us we’re on the right track.
Thank you for taking the time to share your experience. If you ever have any questions, feel free to reach out to us at orders@metagenics.co.uk.
Kind regards,
Ann – Metagenics UK
To start with Website is great and…
To start with Website is great and after order was placed up to date info for delivery and free next day excellent
29 June 2026
Reply from Metagenics UK
It’s a pleasure to read your feedback, Mrs Patel — thank you very much for sharing it.
We’re delighted to hear that you found our website easy to use and clear, and that you appreciated the updates after placing your order. Providing transparent communication and fast, free next-day delivery is very important to us, so it’s great to know everything went smoothly for you.
Your feedback reassures us that we’re on the right track and encourages us to continue delivering this level of service every day.
If you ever have any questions, please don’t hesitate to reach out to us at orders@metagenics.co.uk — we’ll be happy to help.
Kind regards,
Ann– Metagenics UK
Outstanding customer service and products
I don't normally do reviews or similar. But at this time and age it is unfortunately not very often, that you get brilliant service. This regarding ordering, products, advise and speedy delivery, outstanding, could not be better.
But even then, sometimes, things can go wrong. The handling when it happened was outstanding and a credit to the company and the people dealing with it. The return of the incorrectly delivered goods was very easy and free and the replacement arrived the next day.
Thank you to everyone,
axel ;-)
30 June 2026
Reply from Metagenics UK
Wow Axel, thank you very much for taking the time to share such a detailed and thoughtful review.
We are truly delighted to read that you appreciated not only the quality of our products, but also the ordering process, advice, and fast delivery. At the same time, we especially value your comments about the situation where something went wrong. Moments like these are exactly when we want to show our commitment to our customers, and we are glad you experienced it positively.
It’s great to hear that the return process was smooth and that the replacement reached you quickly — this is exactly the level of service we aim to provide every day. Your words are a wonderful recognition for the entire team involved.
Thank you again for your trust and your kind message — it truly means a lot to us.
Please feel free to contact us anytime at orders@metagenics.co.uk if you have any questions in the future.
Kind regards,
Ann– Metagenics UK
Helpful on the phone
Helpful on the phone. Well packaged and prompt delivery. Good products. Thank you!
30 June 2026
Reply from Metagenics UK
What a pleasure to read your feedback, Vanessa!
Thank you so much for your kind words about our phone support – we truly aim to offer a helpful and personal experience to every customer.
We’re also delighted to hear that your order arrived well packaged and promptly, and that you’re happy with the products.
Feedback like yours really encourages us to keep delivering this level of service every day. If you ever have any questions, please don’t hesitate to reach out via orders@metagenics.co.uk – we’re always here to help.
Thank you again for your trust, Vanessa.
Ann– Metagenics UK
Very prompt delivery
30 June 2026
Reply from Metagenics UK
Thank you for your feedback, Chris!
We’re delighted to hear that your delivery arrived so promptly — providing a fast and reliable service is something we continuously strive for.
It’s great to know that this is reflected in your experience. Your feedback encourages us to keep delivering at this level for every order.
If you ever have any questions or need assistance, please don’t hesitate to contact us at orders@metagenics.co.uk. We’re always here to help.
Kind regards,
Ann– Metagenics UK
Reply from Metagenics UK
Thank you very much for your kind words, Jan!
It’s wonderful to hear that both our products and our service fully meet your expectations. Feedback like yours reassures us that we are on the right track.
We aim every day to combine quality products with reliable support, creating an experience you can trust. Your satisfaction motivates us to keep delivering at this level.
If you ever have any questions or need further assistance, our team is always available at orders@metagenics.co.uk.
Kind regards,
Ann– Metagenics UK
Reply from Metagenics UK
It’s a pleasure to read your feedback, Wendy — thank you for sharing it with us!
We’re delighted to hear that you found the ordering process easy and that your delivery was prompt and efficient. That’s exactly the experience we strive to provide for every customer.
Your feedback reassures us that our efforts to keep things smooth and reliable are making a difference — and that truly means a lot to us.
If you ever have any questions or need assistance in the future, our team is always available at orders@metagenics.co.uk.
Kind regards,
Ann– Metagenics UK
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.