Metraliving Reviews 

Mubin has been fantastic from viewing through to reservation. He explained everything clearly, responded promptly to our questions, and was always polite and professional. The process felt transparent and well organised, which gave us real confidence. Thank you for a great experience.

Shout out to Sabrena Sumun for showing my partner and I a 2-bed apartment at the property. She was professional, helpful and very prompt in responding to emails throughout the process.

I had a smooth and professional experience with Metra Living throughout the letting process. Mubin Abdul was very helpful, responsive, and clear in his communication, which made the process straightforward and stress-free. Thank you for the excellent support.

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I am extremely satisfied with the service I received from Clare Green. She was incredibly helpful throughout the entire renting process, always kind, professional, and patient. Clare answered all of my questions clearly and promptly, and made sure everything was handled smoothly. She truly took care of every detail and made the whole process stress-free. I really appreciate her support and dedication and would highly recommend her.

Siobhan Brennan from Metra Living was our property manager at L&Q Lindsay court. She does an exceptional job resolving issues and assisting move in and out of the property. She was easy to follow up with when we had any maintenance issues.
She helped us with move out a lot(October 2025). We had a tough situation while moving out because of personal situation. As I explained our situation, she understood and supported us have our move out date changed and relieved us of tight timeline.
Key handover and Deposit refund was also smooth with her assistance. Great job Siobhan and thank you.

I would give 0 stars if I could.

I moved into a MetroLiving property on 21 January, and the flat has had NO effective heating from the start. What makes this even worse is that the move-in/check documentation showed the heating as “not tested” — meaning they did not even confirm the heating worked before handing over the flat as “ready to move in”.

Once I realised the flat wasn’t heating up, instead of taking immediate and practical action, I was delayed and redirected with irrelevant advice such as “contact the energy provider”, even though this was clearly an internal underfloor heating circulation/control issue. I spent days troubleshooting and chasing this myself, and I eventually had to push hard just to get an engineer visit arranged.

When the engineer finally attended, he confirmed multiple faults:
• The underfloor heating master/main unit is faulty and needs to be replaced
• There is also dripping/leaking pipework near the boiler, and parts need replacing (the engineer confirmed this was not normal)
• When I asked how long ordering and replacing these parts could take, I was told it could take months

Despite all this, the situation is still being downplayed as a “temporary lack of heating”, which feels insulting given there has been no heating since move-in and I’ve been left without essential services in winter.

At this point, I am requesting to be moved to another property with all costs covered, including my moving/relocation expenses, because I will not stay in a flat with non-existent heating in London in winter.

I am also very unhappy with the property management handling of this issue and the lack of accountability, communication, and urgency.

Our move-in was very smooth, and the home felt like brand new. Everything was well organised and ready for us. A special thanks to Clare Green for her support and help throughout the process. Thank you, Metra Living, for making our move so easy and stress-free.

excellent experience with Metra Living, in particular with Sabrena who was extremely kind and helpful with finding me a property. She made the process very easy and was a pleasure start to finish.

From the first original enquiry up until now, Mubin and the whole Metra Living team has been on point and very easy to communicate with. Mubin's professional ethics is second to none.

Great company reliable and vert helpful, been with them over 3 years.
Definitely I would recommend

Lived in a Metra property for 7 years and it was fantastic. Siobhan in particular was a brilliant property manager and was always quick to help us with any issues or questions we had.

Always a pleasure to have Sefik Ascieli as the point of contact! Thank you for responding promptly and providing all relevant information and what other options may be suitable for me. He assisted me bsck in 2023 and again this new year and both times have been super pleasant!

Everything is great.

Gemma, Claire and Abby you are all responsible!!

Absolutely disgraceful experience. This agency has no integrity and no accountability. They took my money and then conveniently stopped responding, offering excuses, delays, and outright silence.

Communication was appalling from start to finish, phone calls ignored, emails unanswered, and when they did respond it was vague, dismissive, and completely unhelpful. It feels like their entire business model relies on wearing tenants down until they give up chasing their own money.
I have never dealt with a tenancy agency so unprofessional, unethical, and careless. What should have been a straightforward process turned into weeks/months of stress and frustration because of their incompetence and lack of honesty.
If you value your money, your time, or your sanity, avoid this agency at all costs. I wouldn’t recommend them to anyone. Tenants deserve far better than this.

It's scam. Gemma, Clare, Abby are scammers. I had a very disappointing experience with Metra Living. In my experience, I was misled throughout the process and treated disrespectfully by staff members, including Gemma, Clare, and Abby.

I paid a holding deposit after being told I would receive the keys by a specific date. Despite providing all required documents and references, communication was poor, responses were delayed, and the process was not completed as promised. Eventually, my application was rejected and the holding deposit was not returned, with no clear or fair explanation.

I made several attempts to contact them by email and phone, but my concerns were ignored and I was not given proper support. Overall, the experience felt unfair and unprofessional.

I would strongly advise others to be very cautious and to get everything in writing before paying any money.

It was our pleasure Clare Green, a Tenancy Coordinator working on our tenancy documents. She gave her time and helped us in all the processes to complete all the procedures for tenancy agreement.

Honestly, Siobhan has taken care of all the issues I’ve had in my apartment—very effective and friendly and make my fellow like home so thank you for that

Tina Tham, made our moving process process very easy and stress free, her customers service is 10/10 and always available to help. She is really a super stars for your organisation.
From the husain family

Terrible communication and zero respect for potential tenants. Me and my friend had an incredibly frustrating experience with this agency, specifically with an agent named Sabrena Sumun.
After the viewing, we simply got ghosted by her. ​We spent two weeks trying to reach her via phone, text and email during working hours to ask a simple eligibility question before applying for a flat. She ignored every single attempt at communication. Despite calling the main office multiple times and being promised a callback, we never heard from anyone.
​Out of desperation to secure the flat, we submitted the form anyway. Only after the form was submitted did Sabrena finally surface—two weeks later 🙄 —just to tell us we weren't eligible. This is an answer we had been trying to get for 14 days and could have been easily handled in a 2-minute phone call.
​The lack of basic professional courtesy is appalling. They ignore you when you need help and only acknowledge you to deliver a rejection after the form was submitted. Extremely unprofessional behavior from both the agent and the main office. Save yourself the stress and avoid this agency.

The service appears good until the moment you move in. Once the deposit and rent are paid, the attitude completely changes. From that point onwards, you are ignored, passed from person to person, and no one takes real responsibility or tries to help.

After just 5 days of living in the property (read my previous review before moving in), it became clear that the standards are far below what you would expect from a privately rented building. Essential issues such as no hot water and no heating were reported immediately, yet nothing was resolved only excuses and delays.

There are also serious ongoing issues that seem to have been ignored:
1- The lobby door is broken and left open, meaning anyone can walk into the building
2- Anyone can access any floor, despite being told otherwise
3- The lift is extremely loud, to the point that it wakes you up at night
4- The L&Q Neighbour Lead don’t care at all about the state of the building

Overall, it feels like once they have your money, support completely stops. Very frustrating experience. I would not recommend renting through this company.

It honestly feels like they don’t care, they apologise, but they don’t try to put themselves in your shoes. They get to go home to their own comfortable homes, while tenants are left dealing with unresolved issues in the property.