Very impressed with the cost of the Vodafone plan and handset. Very pleased that Next Day delivery was achieved (very helpful). Only niggle was a second unwanted sim card (VOXI) was included in th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great company , had the phone 9 months and granddaughter has locked herself out apple cloud, needed an invoice with imei number ,one phone call and kayla most helpfully emailed me invoice in less tha... See more
Metrofone made it so easy for me to switch from EE to Vodafone and at an amazingly good price too ! The process couldn’t have been easier. My new phone was delivered some 12 hours from time of orde... See more
Company replied
Very fast and secure service.. I got very better deal rather then direct network provider, I got Same plan and device with Metrofone for cheaper then the actual network provider website!!! Highly re... See more
Company details
- #21 of 73 best companies in Mobile Phone Shop
About Metrofone
Written by the company
At Metrofone we take pride in looking after people's mobile phone needs. We cater to diverse customer preferences with our range of services, including flexible mobile phone contracts, budget-friendly SIM-only options, the latest SIM-free phones and seamless upgrades.
Beyond products, our commitment shines through our exceptional customer service, ensuring assistance at every turn.
UK Based Customer Service
Our friendly customer service team is based in the UK and will work hard to understand your needs and provide a solution.
FREE Next-Day Delivery
Enjoy the added convenience of free-next day delivery when you order before 8 PM. Ensuring you get your handset safely and securely.
Helping Hands
If you need any help making sure you have chosen the right tariff, you can call our UK based customer service team. They are on hand 6 days a week to guarantee you are making the right decision when it comes to purchasing your mobile phone.
UK Based Customer Service
Our friendly customer service team is based in the UK and will work hard to understand your needs and provide a solution.
FREE Next-Day Delivery
Enjoy the added convenience of free-next day delivery when you order before 8 PM. Ensuring you get your handset safely and securely.
Helping Hands
If you need any help making sure you have chosen the right tariff, you can call our UK based customer service team. They are on hand 6 days a week to guarantee you are making the right decision when it comes to purchasing your mobile phone.
Written by the company
Contact info
KTM Online Ltd, Unit 5, Bracknell Enterprise Centre, , RG12 1NF, BRACKNELL, United Kingdom
- 03339001144
- hello@metrofone.co.uk
- metrofone.co.uk
4.5
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I cancelled the phone order within 48…
I cancelled the phone order within 48 hours of ordering and cancelled with Vodafone and yet DPD still continue to keep attempting delivery. I have explained to them the item needs to be returned to sender and they agree and then change the delivery date to the next day. Please can someone contact me about this order?
17 February 2026
Reply from Metrofone
Good Morning Victoria,
Thank you for taking the time to leave a review. We’re very sorry to hear that you’ve had a frustrating experience and appreciate the opportunity to respond.
Having reviewed your account, we haven’t received any prior communication requesting cancellation of the order. When the device was returned to us, it was automatically reshipped. This happens when a delivery has been missed three times and the parcel is sent back to us by the courier, at which point our returns team process it for redelivery.
If you would now prefer to cancel the order, we would be more than happy to arrange this for you. We can request a return to sender with the courier and ensure the contract is disconnected with the network.
Please note that billing begins from the date the handset is dispatched, so line rental charges may apply while the return is being processed. Any line rental costs incurred during this period will be refunded by the network on your next billing cycle, minus any chargeable usage. This can take up to 4 weeks to reflect.
We’ve also attempted to contact you directly to discuss this further. Please feel free to reply to us or call 0333 900 1144 (option 2), and we’ll be happy to resolve this for you as quickly as possible.
Kind regards,
MJ
Very easy to deal with
Very easy to deal with, answered every question, excellent service
20 February 2026
Reply from Metrofone
Good Afternoon,
We are happy to hear that our service was helpful and that we answered your questions thoroughly. Thank you for your positive feedback!
Kind regards,
MJ
Reply from Metrofone
Good Morning Mariana,
We are happy to hear that you had a positive experience with our service. Thank you for your kind words; we appreciate it.
Kind regards,
MJ
A good price and delivered wuickly
15 February 2026
Reply from Metrofone
Good Afternoon Sharon,
We're happy to hear that you had a good experience with our prices and fast delivery. Thank you for your positive feedback; we appreciate it.
Kind regards,
MJ
Reply from Metrofone
Good Morning Hulprakash,
We're happy you like the mobile and appreciate the quick delivery. Thank you for your positive feedback; it means a lot to us.
Kind regards,
MJ
Good service, bad delivery
Would have been 5 stars but their delivery service is DPD who repeatedly fail to deliver to our address whenever we come into contact with them, and I got my phone a week late.
3 February 2026
Reply from Metrofone
Good Morning Simon,
We appreciate you taking the time to share your feedback. We're sorry to hear that the delivery service caused a delay and impacted your experience. We'll review this to improve our service.
Kind regards,
MJ
Reply from Metrofone
Good Morning Andrew,
We're happy to hear that our service was quick and easy for you. We appreciate your positive feedback regarding the prompt payment.
Kind regards,
MJ
Reply from Metrofone
Good Afternoon Arturas,
We're happy you had a great experience. Thank you for your positive feedback; it means a lot to us!
Kind regards,
MJ
Very pleased with the service.
9 January 2026
Reply from Metrofone
Good Afternoon,
We're so glad you were pleased with our service. Thank you for your positive feedback; we appreciate it.
Kind regards,
MJ
Very good 5 stars
29 December 2025
Reply from Metrofone
Good Afternoon Naveed,
We're happy you had a great experience. Thank you for your positive feedback; it means a lot to us!
Kind regards,
MJ
Reply from Metrofone
Good Afternoon Mr Sharpe,
We're happy to hear that you had a great experience with our quick delivery, website, and customer service. Thank you for your feedback!
Kind regards,
MJ
Reply from Metrofone
Good Afternoon Bhoj,
We appreciate you sharing your experience with us. We are happy your phone return was well facilitated. Thank you for your feedback.
Kind regards,
MJ
Easy ordering phone process
Easy ordering phone process, great price,good communication and received at time arranged.
Ordered through Martin Lewis Money Saving Expert website
29 December 2025
Reply from Metrofone
Good Afternoon Suedeebs,
We're happy to hear that you found the ordering process easy and the price great. We appreciate your positive feedback regarding our communication and timely delivery. Thanks for ordering through the website!
Kind regards,
MJ
Great service simple and…Great service and simple
Great service simple and straightforward, delivered quickly all set up number change . Spot on well done
30 December 2025
Reply from Metrofone
Good Afternoon Kevan,
We're happy to hear that our service was simple and straightforward for your number change, and that the delivery was quick. Thank you for your positive feedback!
Kind regards,
MJ
The phone's battery runs out super fast…
The phone's battery runs out super fast even without much usage
9 December 2025
Reply from Metrofone
Good Afternoon
We appreciate your feedback. We're sorry to hear the battery drains quickly, even with minimal use. Please do not hesitate to contact us to discuss this further.
Kind regards,
MJ
Cost effective and efficient service
Very impressed with the cost of the Vodafone plan and handset. Very pleased that Next Day delivery was achieved (very helpful).
Only niggle was a second unwanted sim card (VOXI) was included in the delivery. No explanation was provided by Metrofone. When I contacted their Customer service about this matter they confirmed I could just discard the unwanted sim card. Seems wasteful and confusing to customers.
11 December 2025
Reply from Metrofone
Good Morning Susan,
We're happy to hear that you were impressed with the Vodafone plan and handset cost and that the next-day delivery was helpful. We appreciate your feedback regarding the extra SIM card. We'll review our processes to prevent similar confusion and waste in the future. Thank you for bringing this to our attention.
Kind regards,
MJ
Great Price and Service
Great price. Next day delivery. Really pleased with the product and service. Would recommend to others.
7 December 2025
Reply from Metrofone
Good Afternoon Lisa,
We're happy to hear that you are pleased with the product and our service, including the next-day delivery and great price! Thank you for recommending us!
Kind regards,
MJ
Absolute great service from start to…
Absolute great service from start to finish they were highly recommended and supplied the goods great customer service support too helpful and knowledgeable too great company
5 December 2025
Reply from Metrofone
Good Afternoon Jason,
We appreciate your kind words and are so glad you had a great experience. It's wonderful to hear that our team's knowledge and support were helpful to you. Thanks for the recommendation!
Kind regards,
MJ
Excellent smooth service and great…
Excellent smooth service and great affordable contracts
3 December 2025
Reply from Metrofone
Good Afternoon Lia.
We're happy to hear that you found our service smooth and our contracts affordable. Thank you for your positive feedback; we appreciate it!
Kind regards,
MJ
Great service and kept informed at all…
Great service and kept informed at all stages. They even called to say a colour wasn’t on stock and gave us the option of a different colour for next day delivery.
29 November 2025
Reply from Metrofone
Good Afternoon Debbie,
We're happy to hear that you received great service and appreciate you being informed throughout the process. We are also glad that we could offer you alternative solutions. Thanks for your positive feedback.
Kind regards,
MJ
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.