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Metrofone Reviews 4,082

•
TrustScore 4.5 out of 5

4.5

Mobile Phone Shop
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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, noting its efficiency and straightforwardness from start to finish. Many people appreciate the quick delivery, often receiving their new phones the next day, and the smooth process of switching providers or numbers. Reviewers also found the website easy to use, making the ordering process simple and fast, and many were pleased with the competitive prices offered. However, some customers were dissatisfied with specific aspects, such as receiving an unwanted second SIM card or finding fingerprints and food residue on a new phone. A few people also mentioned issues with the delivery service, particularly with DPD, which led to delays. There were also instances where the final billed price differed from the advertised contract price, and some customers felt that trade-in offers for their old phones were unfairly low.

What people talk about most

Service

Reviewers highlight positive aspects of service. Customers praise the quick and efficient service, with many... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting its speed and... See more

Product

People report ambiguous experiences with the product. Many customers praise the quick delivery of their new... See more

Price

Users describe ambiguous interactions with price. While some customers found great deals and good prices,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the straightforward and simple... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very impressed with the cost of the Vodafone plan and handset. Very pleased that Next Day delivery was achieved (very helpful). Only niggle was a second unwanted sim card (VOXI) was included in th... See more

Company replied

Rated 5 out of 5 stars

Great company , had the phone 9 months and granddaughter has locked herself out apple cloud, needed an invoice with imei number ,one phone call and kayla most helpfully emailed me invoice in less tha... See more

Rated 5 out of 5 stars

Metrofone made it so easy for me to switch from EE to Vodafone and at an amazingly good price too ! The process couldn’t have been easier. My new phone was delivered some 12 hours from time of orde... See more

Company replied

Rated 5 out of 5 stars

Very fast and secure service.. I got very better deal rather then direct network provider, I got Same plan and device with Metrofone for cheaper then the actual network provider website!!! Highly re... See more

Company details

  1. #21 of 74 best companies in Mobile Phone Shop

About Metrofone

Written by the company

At Metrofone we take pride in looking after people's mobile phone needs. We cater to diverse customer preferences with our range of services, including flexible mobile phone contracts, budget-friendly SIM-only options, the latest SIM-free phones and seamless upgrades. Beyond products, our commitment shines through our exceptional customer service, ensuring assistance at every turn.

UK Based Customer Service

Our friendly customer service team is based in the UK and will work hard to understand your needs and provide a solution.

FREE Next-Day Delivery

Enjoy the added convenience of free-next day delivery when you order before 8 PM. Ensuring you get your handset safely and securely.

Helping Hands

If you need any help making sure you have chosen the right tariff, you can call our UK based customer service team. They are on hand 6 days a week to guarantee you are making the right decision when it comes to purchasing your mobile phone.

Written by the company

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4k reviews

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Rated 5 out of 5 stars

Flawless transaction

Wow I am absolutely impressed deliver super quick fabulous tail that I probably wouldn't have found on the high Street I'm extremely impressed would give five stars and above

12 August 2025
Rated 2 out of 5 stars

I have not received my mobile yet

I have not received my mobile yet as DPD has been used as the postal service, Metrofone have been very helpful but I suggest using a different carrier as DPD are a disgrace to the postal industry

11 July 2025
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Reply from Metrofone

Good Afternoon, Paolo,

Thank you for your review.

I'm sorry to hear about the issue you experienced with the delivery of your order.

As soon as you reached out to inform us that your order hadn't arrived, we took immediate action by contacting the courier and arranging for a replacement to be dispatched the same day.

I'm pleased to see that the replacement was successfully delivered to you.

If you have any further issues, please give us call on 0333 900 1133 and select option 2 for customer services.

Kind regards,
DA

Rated 5 out of 5 stars

Very easy and great deals

Very easy and great deals. I took their 3 deal into a 3 store who stated the offer for an iPhone 16 was too good to be true and that it would not be real. Well it was, will Definately use again.

27 June 2025
Rated 1 out of 5 stars

Fake prices

The price you show on the website is not the price I have been billed somehow the 43 pound contract I took out has become 50

3 June 2025
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Reply from Metrofone

Good Afternoon, Darryl,

Thank you for your review and we are sorry to hear that you have not had the best experience with Metrofone!

I have tried giving you a call to discuss your billing and to see if we can assist with the issue. I have followed up with an email, please feel free to respond at your earliest convenience. We look forward to helping you get this resolved.

Kind regards,
DA

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