Very impressed with the cost of the Vodafone plan and handset. Very pleased that Next Day delivery was achieved (very helpful). Only niggle was a second unwanted sim card (VOXI) was included in th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great company , had the phone 9 months and granddaughter has locked herself out apple cloud, needed an invoice with imei number ,one phone call and kayla most helpfully emailed me invoice in less tha... See more
Metrofone made it so easy for me to switch from EE to Vodafone and at an amazingly good price too ! The process couldn’t have been easier. My new phone was delivered some 12 hours from time of orde... See more
Company replied
Very fast and secure service.. I got very better deal rather then direct network provider, I got Same plan and device with Metrofone for cheaper then the actual network provider website!!! Highly re... See more
Company details
- #21 of 74 best companies in Mobile Phone Shop
About Metrofone
Written by the company
At Metrofone we take pride in looking after people's mobile phone needs. We cater to diverse customer preferences with our range of services, including flexible mobile phone contracts, budget-friendly SIM-only options, the latest SIM-free phones and seamless upgrades.
Beyond products, our commitment shines through our exceptional customer service, ensuring assistance at every turn.
UK Based Customer Service
Our friendly customer service team is based in the UK and will work hard to understand your needs and provide a solution.
FREE Next-Day Delivery
Enjoy the added convenience of free-next day delivery when you order before 8 PM. Ensuring you get your handset safely and securely.
Helping Hands
If you need any help making sure you have chosen the right tariff, you can call our UK based customer service team. They are on hand 6 days a week to guarantee you are making the right decision when it comes to purchasing your mobile phone.
UK Based Customer Service
Our friendly customer service team is based in the UK and will work hard to understand your needs and provide a solution.
FREE Next-Day Delivery
Enjoy the added convenience of free-next day delivery when you order before 8 PM. Ensuring you get your handset safely and securely.
Helping Hands
If you need any help making sure you have chosen the right tariff, you can call our UK based customer service team. They are on hand 6 days a week to guarantee you are making the right decision when it comes to purchasing your mobile phone.
Written by the company
Contact info
KTM Online Ltd, Unit 5, Bracknell Enterprise Centre, , RG12 1NF, BRACKNELL, United Kingdom
- 03339001144
- hello@metrofone.co.uk
- metrofone.co.uk
4.5
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent smooth service and great…
Excellent smooth service and great affordable contracts
3 December 2025
Reply from Metrofone
Good Afternoon Lia.
We're happy to hear that you found our service smooth and our contracts affordable. Thank you for your positive feedback; we appreciate it!
Kind regards,
MJ
Great service and kept informed at all…
Great service and kept informed at all stages. They even called to say a colour wasn’t on stock and gave us the option of a different colour for next day delivery.
29 November 2025
Reply from Metrofone
Good Afternoon Debbie,
We're happy to hear that you received great service and appreciate you being informed throughout the process. We are also glad that we could offer you alternative solutions. Thanks for your positive feedback.
Kind regards,
MJ
Really easy experience from ordering…
Really easy experience from ordering the new phone to receiving it. regular updates helpful too.
5 December 2025
Reply from Metrofone
Good Afternoon,
We're happy to hear that ordering your new phone and receiving updates was easy. Thank you for your positive feedback; we appreciate it very much.
Kind regards,
MJ
Brilliantly efficient
Brilliantly efficient. Got a amazing price for my Galaxy fold 7. Cannot fault the customer experience.
5 December 2025
Reply from Metrofone
Good Afternoon,
We're happy to hear that you received an amazing price and had such a brilliantly efficient experience with us. Thank you for your positive feedback!
Kind regards,
MJ
Reply from Metrofone
Good Afternoon,
We're happy to hear that your experience was fast and efficient. Thank you for your positive feedback; we appreciate it.
Kind regards,
MJ
Happy with the stress free and quick and communication start to finish
Happy with the stress free and quick process drom start to finish I suffer bad anxiety but this was uncomplicated and pretty easy and simple instructions and I didn’t think I would be excepted but I was and phone delivered very next day also got updated continuously drom parcel leaving and delivery driver all the way until it was at my door no complications what so ever I would definitely and have told friends and family to use metrophone without a doubt
25 July 2025
Reply from Metrofone
Good Afternoon Leanne,
We're happy the process was quick and stress-free. We appreciate you sharing how easy it was to navigate, especially with your anxiety. It's great to know you were approved and received your phone so quickly, with helpful updates. Thank you for recommending us to your friends and family!
Kind regards,
MJ
Reply from Metrofone
Good Morning Richard,
We're happy to hear that you received sooth service with us. Thank you for your kind words about our team!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Super fast and super helpful absolutely…
Super fast and super helpful absolutely love my new handset
29 October 2025
Reply from Metrofone
Good Morning Angel,
We're happy to hear that you are enjoying your new handset and that we were helpful. Thank you for your positive feedback; we appreciate it!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Absolute terrible sent me contract…
Absolute terrible sent me contract information even set up direct debit then to be told I was declined also took £2.50 out my account but told this would be a shadow payment and the funds would never leave my account absolute scammers
28 October 2025
Unprompted review
Reply from Metrofone
Good Morning Sad,
I can see you left a 1-star review, and we are sorry that your experience hasn’t been what you expected.
I am unable to locate any of your order details, and I would love to hear more on how we could have served you better. Can you please provide your order and contact telephone number so we can discuss this with you.
Alternatively you can contact our customer service team on 0333 900 1133 and select option 2.
Kind regards,
MJ
Always order from Metrofone and never…
Always order from Metrofone and never had a problem once. Highly recommended for service and prices.
22 October 2025
Reply from Metrofone
Good Afternoon Shane,
We're happy to hear that you've consistently had a positive experience with our service and pricing. Thank you for your recommendation; we appreciate your feedback!
Kind regards,
MJ
Amazing competively priced company for…
Amazing competively priced company for mobile phones
Fast efficient service
7 October 2025
Reply from Metrofone
Good Afternoon Kevin,
We're happy to hear that you had an amazing experience with our competitively priced mobile phones and fast, efficient service. Thank you for your feedback.
Kind regards,
MJ
Absolutely shite company nothing but…
Absolutely shite company nothing but messing about avoid this company at all costs
1 October 2025
Unprompted review
Reply from Metrofone
Good Morning Aaron,
I can see you left a 1-star review, and we are sorry that your experience hasn’t been what you expected.
I am unable to locate any of your order details, and I would love to hear more on how we could have served you better. Can you please provide your order and contact telephone number so we can discuss this with you.
Alternatively you can contact our customer service team on 0333 900 1133 and select option 2.
Kind regards,
MJ
Good service
26 September 2025
The website was a little struggle for…
The website was a little struggle for just buying a handset, but great price and quick delivery!
5 September 2025
GREAT SERVICE
Very swift and efficient and easy to complete the order. Also, I liked how they kept me up to date with my order.
3 September 2025
Very quick service I got my phone in…
Very quick service I got my phone in only just 2 days and moved my number so quick, thank you😀
30 August 2025
Great company
Great company , had the phone 9 months and granddaughter has locked herself out apple cloud, needed an invoice with imei number ,one phone call and kayla most helpfully emailed me invoice in less than 3 minutes ! .how's that for service. Thank you kayla
3 September 2025
Unprompted review
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