Very impressed with the cost of the Vodafone plan and handset. Very pleased that Next Day delivery was achieved (very helpful). Only niggle was a second unwanted sim card (VOXI) was included in th... See more
Company replied
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Review summary
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Reviews shaping this summary
Great company , had the phone 9 months and granddaughter has locked herself out apple cloud, needed an invoice with imei number ,one phone call and kayla most helpfully emailed me invoice in less tha... See more
Metrofone made it so easy for me to switch from EE to Vodafone and at an amazingly good price too ! The process couldn’t have been easier. My new phone was delivered some 12 hours from time of orde... See more
Company replied
Very fast and secure service.. I got very better deal rather then direct network provider, I got Same plan and device with Metrofone for cheaper then the actual network provider website!!! Highly re... See more
Company details
- #21 of 73 best companies in Mobile Phone Shop
About Metrofone
Written by the company
At Metrofone we take pride in looking after people's mobile phone needs. We cater to diverse customer preferences with our range of services, including flexible mobile phone contracts, budget-friendly SIM-only options, the latest SIM-free phones and seamless upgrades.
Beyond products, our commitment shines through our exceptional customer service, ensuring assistance at every turn.
UK Based Customer Service
Our friendly customer service team is based in the UK and will work hard to understand your needs and provide a solution.
FREE Next-Day Delivery
Enjoy the added convenience of free-next day delivery when you order before 8 PM. Ensuring you get your handset safely and securely.
Helping Hands
If you need any help making sure you have chosen the right tariff, you can call our UK based customer service team. They are on hand 6 days a week to guarantee you are making the right decision when it comes to purchasing your mobile phone.
UK Based Customer Service
Our friendly customer service team is based in the UK and will work hard to understand your needs and provide a solution.
FREE Next-Day Delivery
Enjoy the added convenience of free-next day delivery when you order before 8 PM. Ensuring you get your handset safely and securely.
Helping Hands
If you need any help making sure you have chosen the right tariff, you can call our UK based customer service team. They are on hand 6 days a week to guarantee you are making the right decision when it comes to purchasing your mobile phone.
Written by the company
Contact info
KTM Online Ltd, Unit 5, Bracknell Enterprise Centre, , RG12 1NF, BRACKNELL, United Kingdom
- 03339001144
- hello@metrofone.co.uk
- metrofone.co.uk
4.5
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very good service.
30 May 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Mis-selling phone insurance
I am still awating a reply, emailed them over 2 weeks ago because i belive I have been Mis-sold phone insurance by them and only just realised after a year in contract. They added a free 2 month phone insurance policy onto my contract without me knowing or agreeing, i was not asked if i wanted it and was not made aware that I would be paying it for the length of my contract. I did not get an email to say this was continuing to be taken from my account and I have noticed now after quiering the monthly direct debit that I have been paying £9.99 every month for the duration of my contract, and have unknowingly had phone insurance since then. They should have asked if I wanted it adding on and made me aware that it was going to contine and that they had passed on my card information to another provider to take the funds. I am still awaiting a reply but doubt that they will offer to help retrieve the money. Next stop financial ombudsman!
12 May 2025
Unprompted review
Reply from Metrofone
Good Afternoon, Robert,
Thank you for your review and for leaving your order details so we could look into this.
I can see that your order was placed through a comparison site, which directed you to our website and into your shopping basket for checkout. During the checkout process, customers are given the option to add insurance or proceed without it.
I’ve reviewed your order, and the inclusion of the insurance was also confirmed in your dispatch email. In your case, the first two months of insurance were free, and you have the option to cancel it at any time.
We’ve now referred your review to the insurance provider, and they will be in touch with you directly.
I apologise that we are unable to help you further with this.
Kind regards,
DA
Quick application REALLY fast reply within an hour no deposit emailed mewith delivery details
Straight forward from to fill out . NOT A LENGTHY FORM. . It literally took 2minutes To complete!
I was emailed within the hour with my details on when to expect my phone. . No hassle , easily the best company I've DEALT with online ! .
15 May 2025
Awful service
Awful service, requested a new phone as part of an upgrade and I asked them to keep the same number, however Metrofone set me up on a new plan with a new number so I lost the number I’ve had for 15 years. Never go through a third party like Metrofone, go to your provider direct
2 May 2025
Reply from Metrofone
Good Afternoon, Neil,
Thank you for your review. We are sorry to hear about your recent experience, and apologise for the inconveniences you have faced.
After reviewing your account, we can see that you’ve applied for a new connection and not an upgrade. During checkout, you did mention having an existing number with the network. However, we do clearly state under this section: “Please note, you are applying for a new connection. Providing your existing number only helps us identify you with the network.”
We have sent you an email advising you of a porting process which will allow you to keep your new contract along with your existing number, if you need any assistance with this please do not hesitate to contact our dedicated customer service team on 0333 900 1133 and select option 2.
Kind regards,
DA
Been with metrofone for a few years…
Been with metrofone for a few years now,from looking at the phones to the delivery, everything is easy and delivery is fast.would highly recommend.
3 May 2025
Fonehouse are brilliant
Fonehouse are brilliant, found the best deal on the handset I wanted, no upfront cost and 24 month contract not the 36 month contract the networks are now trying to push and £20 per month cheaper, customer services are excellent they were so helpful with the delivery due to my working hours, this is the second time ordering from them, highly recommended using them fantastic 😍
5 May 2025
Unprompted review
Great Service
Great communication, everything as described. I’m a happy customer and will be recommending my partner uses you to upgrade her phone.
29 April 2025
I have been charged extra for first month which I haven't been told.
Reasonable price except been charged extra for first month bill even though I haven't used much
16 April 2025
Straightforward service
Straightforward service. Handset arrived quickly, contract went through as expected. Saved a stack of money too :)
23 April 2025
Amazing kept imformed on everything
Amazing kept imformed on everything. Very quick delivery
18 April 2025
Metrofone kept me up to date with my…
Metrofone kept me up to date with my order every step. Got a good deal from them and the process from beginning to end was so straightforward. I would definitely use them again or recommend them.
11 April 2025
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