Mewaii Reviews 

The quality is great and the plushies are super soft, but it took longer than expected to receive it.
The price is also pretty high for a lot a plushies, but we can easily find promo codes on their site.

I was a little uncertain about whether or not to give this a try, but I've really liked my plushies. I purchased the little alien one and a bat one. Super cute, and my kiddo loves them. I also ordered some stickers (twice). Once the stickers were a bit smooshed but the others were not.

My first order from Mewaii came on time as expected in November. My second order on December 7 had very delayed tracking information. Customer service did get back to me very promptly each interaction. I requested a refund multiple times but they did not respond to that; instead they sent me a replacement shipment that did come in a timely fashion. The first shipment also eventually got here but tracking info was completely off. I did not have to return the first shipment. The products are good, order was accurate, and customer service was responsive. Sounds from other reviews like their third-partner logistics company and tracking is less-than-stellar, especially during the holiday season.

Mewaii sent the wrong item and refuses to pay for return shipping, even though the error was theirs. Should have read their return policy before ordering; however, never imagined a business would have such a poor policy. Several days of back and forth with their customer service and all they will offer is a price adjustment on this item that I do not want. Never again.

If I could give zero stars I would. I ordered an item on 12/4/23. I paid for expedited shipping and still as of 1/10/24 no item and no update to tracking! I have emailed customer service multiple times and they continue to tell me to be patient! I have asked for a refund at least 4 times and still no refund just them saying “let me check logistics”. DO NOT buy from this company.

Received my order today. The shipping took a long time and for that I removed 1 star, however I’m very pleased with the item.

I saw all the advertisements on facebook and tiktok. One day I decided to look on there website. I saw a nice cute panda pillow plush and my friend adores pandas. With the money I got for my birthday, I decided I wanted to get my friend the 54 inch one as a gift. I used my mother's card to buy one. Then realized that after I made the purchase that they didnt provide us with a tracking number. I guess because we didn't sign up and make a profile on their website. Worried that I might have been just scammed I went to go check out customer reviews and research on the website. Something I should've done beforehand. Since there was a lot of negative reviews and comments about there products and customer service. I decided to cancel the order and tried to get a refund. They sent us an email saying that we would get refunded in 10 businesses days. It's been 3 weeks and still haven't got my money back.

Ordered on 11/24/23, they waited a week to ship, and I never received until 1/5/24. Tracking would just stop for weeks at a time. Customer service kept asking me to be patient. Once received, I was disappointed in the capybara I purchased. Threads hanging and smaller than I was expecting (I paid for a 15”, this measures about 11”. No tags stitched in, no hang tags. This having been 50% off, between the plushie and the shipping cost I paid about $30. This is worth about $10. Never again. Don’t waste your money. Amazon didn’t have the exact design I wanted, and I was under the impression this was buying directly from the manufacturer. I should have done a bit more research.

Ordered for Christmas gift and product arrived in time. Very good product.

Registering for an account allowed me to get very detailed shipping information for my orders.

The only downside: their contact email doesn't seem to work. Initially I didn't register an account, and couldn't find tracking information. Registering using the same email address I placed the order with solved the problem.

**edited review after a reply from Mewaii**
This is the proof of the issue I am facing with the terrible customer service. I have ordered 1 blue plushie in size 44inch and one black plushie in size 52inch. I have received both plushies in size 44inch.
Why do Mewaii keep tell me about a plushies being longer than the other as a free upgrade?? They are both the same size. The blue one is exactly the size I ordered and paid for! No free upgrade here. On the other hand, I paid for a 52 inch black one but only received a flimzy, under filled 44 black one. Clearly not what I ordered and paid for. Noting that for a size 52inch, I had to pay an extra £20!

Mewaii please stop wasting my time pretending not to understand the problem.

The company's customer service team is incapable in my opinion.

I have ordered 2 long plushies over Christmas. One should have been 44 inch and one 52inch.

I have received 2 plushies of 44 inch. On top of that, one is beautifully manufactured, but the one received in the wrong size is flimsy with not enough stuffing inside.

I have emailed the customer services team and it has been back and forth emails between us, where they state no mistake was made that the beautiful 44 inch I received is simply an upgrade. They refuse to send me a return label for the incorrect size plush and to refund me!

Never buying from them again!

Cute but spent 60$ on minis and unfortunately I absolutely do not think this is 69$ worth in mini plushies. Super cute but Wouldn't purchase again.

I bought the capybara stuffed animal thing for my little sister for Christmas. The thing is stitched together horribly. The eyes and ears are completely uneven by an entire inch and it looks like it was flattened by a car. Definitely cheaply made and I would not recommend spending $30+ on this.

I have ordered several items from this store and each one has been super soft and cute on top of being a fair price even without the frequent sales. In the one fluke experience that I had a small concern the customer service was quick and friendly and it was resolved without any issue. I highly recommend this store and will be continuing to buy here for both myself and my loved ones.

I placed two orders for plushies on November 9th, they were shipped on the 13th and then i got some regular updates until the 22nd, when i stopped getting updates. I understand they ship from China but it’s been almost two weeks since an update on my order. I’m probably gonna see if i can get a refund🤷🏻‍♂️

I haven’t received my package for 2 months now. I have been consistently emailing and asking but only told to wait. Trying to get a refund but they stopped answering my mails

Second time buying. First time we purchased 3 long cats. 1 was the largest 2 were second largest. We loved them, friends loved them... friends even got little ones necause of the price of the bug ones. We ordered another giant cat for a friend. First we didn't get confirmation or tracking so i had to reach out the next day. They sent. Shipping was very fast. We got our order and the big cat was so small. We ordered the biggest one in a diffirent colour but still in the long cat family and it was shorter. And so much thinner and flimsier. SOOOOO DISSAPOINTING. then when I reached out... I had to keep messaging for a reply. I wanted to do an exchange to which I was told I may ship it back on my own and once they recive it in Guangzhou they would send a new one.... I can legitimately not imagine how much it would cost to ship with FedEx or canadapost to China. With tracking. Typically companies will send a shipping label. IM SO DISSAPOINTED. THE PRODUCT WAS MISREPRESENTED. I would have ordered again firsure and suggested them again and to friends... but their return policy is sooooo bad. And the proct is flimsy. So sad. So sad.

My order still hasn't shipped, and it's been 8 days.

I didn't received my package. They were answering my email, but them stopped; it was 5 days ago.

Ordered 3x more mushrooms and these are just so cute and soft, perfect for snugglying

Got first one as a gift then ordered one more for myself n through the time I got them for almost all of my friends. The long family is amazing and I cant recommend them enough. Shipping is always smooth without issues