mgcannon.com Reviews 191

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Excellent communication & service!! Our car was taken for repair after an accident. They collected the vehicle, repaired it like new & returned the vehicle swiftly & easily. It was a stressful time bu... See more

Company replied

Rated 5 out of 5 stars

Amazing service from start to finish and took all the stress away from me. Their partnership with ACH works seamlessly. Would highly recommend them for any repairs you have

Company replied

Rated 5 out of 5 stars

We went to the Dorchester branch with our MX30. This is a really excellent company. Helpful and sympathetic staff dealing with calls, polite and very efficient assessor who provided a prompt report on... See more

Company replied

Rated 5 out of 5 stars

We took our Ranger in to repair some damage on our wing and they have done an amazing job. They even collected and returned the vehicle for us. Kept us informed of progress at all times. Cleaned it... See more

Company replied

Company details

  1. Car Body Shop

Written by the company

Currently operating from six main manufacturer approved bodyshops and a Magic cosmetic repair centre across 10 counties, MG Cannon are equipped to carry out a whole range of car repairs, from major accident damage to those annoying bodywork dents, scuffs or scratches across Dorchester, Gloucester, Plymouth, Salisbury, Swindon and Westbury. We work alongside the UK’s leading manufacturers, insurers, and local business fleets, as well as private vehicle owners, carrying out expert body repairs on all makes of cars, light commercials, and electric vehicles.


Contact info

4.8

Excellent

TrustScore 5 out of 5

191 reviews

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Rated 5 out of 5 stars

Brilliant repair to damaged car

The workmanship and finished result were excellent,on collection the car was immaculate,looking better than new,which considerately reduced the pain of finding it damaged whilst parked

12 January 2024
Unprompted review
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Reply from mgcannon.com

Thank you for your positive feedback. We're delighted that you found our workmanship excellent, and your car looking better than new upon collection. We understand the frustration of discovering damage while parked and appreciate your trust in us. Thank you for choosing MG Cannon - safe travels...

Rated 5 out of 5 stars

Great service. Friendly people

Friendly, efficient service. Did what they said they would do! Car was like new when we collected it. Courtesy car was good.

12 January 2024
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Reply from mgcannon.com

Thank you for taking the time to leave such a positive review! We are delighted to hear that you found our service friendly and efficient.

Your feedback is greatly appreciated, and it serves as motivation for our team to continue providing excellent service. Thank you for choosing MG Cannon.

Rated 5 out of 5 stars

Excellent job

Collected the car and delivered it back afterwards. Car looks like new. Excellent job. The staff who dealt with me - on the phone, in person at their premises and those who collected and returned the car were all warm, friendly and efficient. Great! Thank you.

12 January 2024
Unprompted review
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Reply from mgcannon.com

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you are pleased with the results of our service and that your car looks like new. Our team takes great pride in delivering excellent work, and your feedback is truly appreciated.

We sincerely value your business and the trust you placed in us. Thank you for choosing MG Cannon.

Rated 5 out of 5 stars

Top quality accident repair

While having an accident is never a pleasant experience, the MG Cannon team at Westbury were great. Always friendly and helpful on the phone, keeping us fully updated about how the repairs were progressing and when we might get the car back. Good service all round, thanks very much !

11 January 2024
Unprompted review
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Reply from mgcannon.com

Thank you for sharing your experience and taking the time to leave such a positive review! We understand that accidents can be stressful, and we're delighted to hear that our team at MG Cannon in Westbury provided top-quality accident repair services to make the process as smooth as possible for you.
Safe travels, and thanks again for choosing MG Cannon!

Rated 5 out of 5 stars

Brilliant service

Brilliant service, great communication and receptionist was brilliant

11 January 2024
Unprompted review
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Reply from mgcannon.com

Thank you for your fantastic review! We're delighted to hear that you experienced brilliant service with great communication.

Safe travels, and thank you for choosing MG Cannon

Rated 5 out of 5 stars

Excellent communication

Excellent communication, I always knew what was happening with my car. Car repaired to a very high standard. Thanks Sharne and all the staff.

11 January 2024
Unprompted review
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Reply from mgcannon.com

Thank you so much for taking the time to leave such a positive and thoughtful review!

We're delighted to hear that you had an excellent experience with our service and that communication regarding your car was to your satisfaction. Our team, especially Sharne, strives to provide top-notch service, and we're thrilled to know that your car was repaired to a very high standard.
Thank you for choosing us, and we appreciate your feedback. Safe travels!

Rated 5 out of 5 stars

Excellent service

Excellent service from the start. Very good communications from Mike, Claire and Ellie. Ed and his co-worker, (sorry I forget his name) were polite, friendly and prompt on collecting and returning the car. The repair was second to none and the car was returned gleaming inside and out. Fantastic service

5 January 2024
Unprompted review
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Reply from mgcannon.com

Thank you for your glowing review! We're thrilled that you had an excellent experience with Mike, Claire, Ellie, Ed, and Steve. Your kind words about their communication, promptness, and the outstanding repair are truly appreciated. We're delighted that your car was returned in pristine condition.

Thank you for choosing MG Cannon!

Rated 5 out of 5 stars

Ford Fiesta

Mike & Ellie's customer service is second to none.
Excellent communication and the job was of the highest standard.

Many Thanks

18 December 2023
Unprompted review
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Reply from mgcannon.com

Thank you, for recognising Mike and Ellie's efforts. We're delighted to hear that our team's communication met your expectations and that the repair reached the highest standard.

Safe travels!

Rated 5 out of 5 stars

very helpful and did a good job

very helpful and did a good job
i have a rare colour and they matched it perfectly as far as i can see

21 December 2023
Unprompted review
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Reply from mgcannon.com

Dear Andy,

Thank you so much for taking the time to leave such a positive and thoughtful 5-star review for MGCannon.com! We're thrilled to hear that you found our services helpful and that we were able to match the rare color of your vehicle perfectly. Our team takes great pride in delivering exceptional results, and your feedback is truly appreciated.

Safe travels!

Rated 4 out of 5 stars

Dorchester Branch

Dorchester Branch have made an excellent job on my Mercedes ( even my Husband was impressed and he used to be in the trade). It was frustrating that they did not have all the parts preordered which delayed the work after the car was stripped due to trouble getting parts. All the staff I dealt with were always polite and helpful. They went the extra mile to find me a courtesy car when the work was held up. So a big thank you for that.

8 December 2023
Unprompted review
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Reply from mgcannon.com

Thank you for your feedback on our Dorchester Branch. We're glad to hear that you were impressed with the work on your Mercedes.

We apologise for the delay caused by parts and we appreciate your patience.

On a positive note, we're delighted to hear that our team at Dorchester consistently demonstrated politeness and helpfulness. Our staff takes great pride in going the extra mile to assist our customers, and we're pleased that they were able to find you a courtesy car to ease the inconvenience caused by the work delay.
Thank you again for choosing MG Cannon.

Rated 5 out of 5 stars

Fantastic

A fantastic - trouble free service. Nothing was too much trouble and everyone I dealt with was knowledgeable, friendly and accommodating.

4 December 2023
Unprompted review
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Reply from mgcannon.com

Thank you so much for taking the time to share your experience with us! We are delighted to hear that you had a fantastic and trouble-free service. Our team takes great pride in being knowledgeable, friendly, and accommodating, and it's wonderful to know that you felt well taken care of.

Your kind words mean a lot to us, and we truly appreciate your feedback.

Thanks again for choosing our service!

Rated 5 out of 5 stars

Highly recommended…

MG Cannon of Bath have just finished bodywork repairs on my Mercedes car. The workmanship is of the highest quality and the service was friendly and reliable. Particularly helpful were Clare George in reception and Barry in the body shop. Highly recommended.

8 December 2023
Unprompted review
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Reply from mgcannon.com

Thank you so much for taking the time to share your positive experience with MG Cannon. We are thrilled to hear that you are pleased with the bodywork repairs on your Mercedes and that you found the workmanship to be of the highest quality.

Our team takes great pride in delivering friendly and reliable service, and it's wonderful to know that Clare in reception and Barry in the body shop were particularly helpful during your visit. We will make sure to pass along your kind words to them.

We truly appreciate your recommendation and the trust you've placed in us.

Safe travels, and thank you again for choosing MG Cannon!

Rated 5 out of 5 stars

The repair was amazing and the car was…

The repair was amazing and the car was returned valeted and looking as new.
All staff were really helpful

15 December 2023
Unprompted review
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Reply from mgcannon.com

Thanks for the positive feedback!

We're especially glad to hear that you found our staff helpful. Providing excellent customer service is a top priority for us, and your kind words serve as a great motivation for our team. Safe Travels....

Rated 5 out of 5 stars

Excellent service

Excellent service - courteous staff, putting the customer first. Job well done!

14 December 2023
Unprompted review
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Reply from mgcannon.com

Thank you for your kind words! We're thrilled to hear that you experienced excellent service and found our staff courteous. Putting our customers first is a priority for us, and we're delighted that you're satisfied with the job done. If you ever need assistance in the future, don't hesitate to reach out.

Rated 5 out of 5 stars

Wonderful company to deal with

Wonderful company to deal with - definitely 5 star treatment

13 December 2023
Unprompted review
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Reply from mgcannon.com

Thank you so much for your glowing review! We're delighted to hear that you had a wonderful experience with our company and that you felt you received 5-star treatment. Providing exceptional service is a top priority for us, and your positive feedback reaffirms that we're on the right track. Thanks again for choosing our company!

Rated 4 out of 5 stars

A seamless start to finish

A seamless process start to finish. Good communications, courteous, accommodating and very helpful. Workmanship was excellent.

11 December 2023
Unprompted review
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Reply from mgcannon.com

We appreciate your review! It's great to hear that you found our process seamless, with good communication and helpful service. We're pleased that our workmanship met your expectations. Thank you for choosing us!

Rated 5 out of 5 stars

Excellent Work in MG Cannon Dorchester!

Let's be honest, having to get a car repaired is not something we all look forward to but MG Cannon in Dorchester were great!

My first new premium car with only 3,000 miles was struck by a motorcycle causing thousands of pounds worth of damage. Luckily all went through insurance and MG Cannon offered to collect and deliver back to me in what looks like new condition!

Also considering the amount of damage (a lot of panels on the car were affected, it was back in two weeks, I was expecting longer.

Will use again but hopefully, won't need to!

1 December 2023
Unprompted review
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Reply from mgcannon.com

Thank you so much for taking the time to share your experience with MG Cannon in Dorchester! We're thrilled to hear that you had a positive experience despite the unfortunate circumstances of needing car repairs.

Thank you for choosing MG Cannon. Safe travels

Rated 5 out of 5 stars

Beautiful repair

Beautiful repair. Looks like new. All shut lines spot on. Car returned in very clean condition.
All staff, Mike, Leah & Ellie lovely to deal with.
Only downside was it took 3 weeks to get the quote from MG Cannon to my insurers and I had to ring to found out that the repair had been completed.
Minor issues that fade, when the quality of the work lasts.

22 November 2023
Unprompted review
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Reply from mgcannon.com

Hello Brian, Thank you so much for your positive feedback! We're thrilled to hear that you're pleased with the repair, and we appreciate your acknowledgment of our team members—Mike, Leah, and Ellie.

We do apologise for the delay in getting the quote to your insurers and any inconvenience caused by not receiving timely updates on the completion of the repair. Your feedback is valuable, and we'll use it to improve our communication process.

We're glad that, despite these minor issues, the quality of the work stands out. If there's anything else we can do for you or if you have further feedback, please feel free to reach out.

Thank you for choosing MG Cannon!

Rated 5 out of 5 stars

My car looks just like new

My car looks just like new, Great Customer service as well.
Thank you.

27 November 2023
Unprompted review
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Reply from mgcannon.com

We're delighted to hear that your car looks just like new! Thank you for sharing your positive experience with our great customer service. Your satisfaction is our priority, and we appreciate your kind words.

Rated 5 out of 5 stars

Very professional and great…

Very professional and great communication, exactly what you want from a company.

23 November 2023
Unprompted review
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Reply from mgcannon.com

Thank you for taking the time to share your feedback! We're delighted to hear that you found our service professional and appreciated our communication. It's great to know we delivered exactly what you were looking for in a company.

We value your business and the trust you've placed in us. If there's ever anything more we can assist you with, please don't hesitate to reach out.

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