Michael Gabriels Reviews 

282
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 243 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the stunning quality, brilliant sparkle, and exquisite craftsmanship of the lab grown diamond jewelry. Buyers note that the gorgeous pieces exceed expectations, offering an elegant and luxurious look that receives endless compliments from everyone. Some reviewers were happy with the exceptionally smooth exchange process when modifying product sizes or styles to better fit their personal preferences. People also mention the outstanding communication, professional guidance, and secure delivery methods provided by the dedicated team throughout the entire ordering journey. Customers consistently emphasize that customer service goes above and beyond to ensure complete satisfaction.

What people talk about most

Product

Users describe positive interactions with product, expressing deep satisfaction and delight with their... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the brilliant sparkle... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as polite, professional,... See more

Delivery service

People report positive experiences with delivery service, highlighting that orders arrive quickly and... See more

Order

Customers consistently note positive experiences with order processes, highlighting smooth online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased a 2ct lab grown diamond tennis bracelet from Michael Gabriels, and I couldn’t be happier with my purchase! The bracelet is beautifully made, sparkles, brilliantly, and feels like a high-qu... See more

Rated 5 out of 5 stars

Michael Gabriels is an amazing company run by really nice and honest people. I've now bought diamonds from them 5 separate times. I even visited their offices when I was in New York. Straight up gu... See more

Rated 5 out of 5 stars

I ordered 2.5 ct lab grown diamond studs with a martini setting. I received them today and they are stunning. Their customer service was top notch, and they kept me informed of progress and shipping w... See more

Rated 5 out of 5 stars

This company is outstanding to work with! I love my earrings! They’re stunning. MG went out of their way to expidite shipment to accommodate my deadline. I highly recommend them and will certainly s... See more


Company details

  1. Jewellery shop
  2. also in
  3. Diamond Dealer
  4. Jeweller
  5. Jewellery Designer
  6. Jewellery manufacturer

Written by the company

Michael Gabriels is a direct-to-consumer luxury jewelry brand specializing in IGI-certified lab grown diamond jewelry set in solid 14k gold. We design and sell fine jewelry with a focus on the pieces customers wear and treasure most: classic diamond stud earrings and engagement rings crafted to celebrate life's most meaningful moments. What sets us apart is our commitment to doing things differently. Traditional luxury jewelry has long been defined by inflated retail markups, middlemen at every step of the supply chain, and a buying experience that often feels more intimidating than exciting. We built Michael Gabriels to change that. By selling directly to our customers and cutting out unnecessary layers between our workshop and your jewelry box, we deliver the same uncompromising quality you'd expect from a traditional fine jewelry house, at a price that reflects the true value of the piece, not the markup of the showroom. Every diamond that is 1 carat size or larger is IGI-certified, meaning it has been independently graded by one of the world's most respected gemological laboratories for cut, color, clarity, and carat weight. We hold ourselves to a minimum standard of F color and VS1 clarity on our signature stud earrings, ensuring exceptional brilliance and a near-colorless appearance that rivals the finest natural diamonds. Each diamond is set in solid 14k gold, not gold-plated or gold-filled, so your jewelry is built to last a lifetime and beyond. We chose to specialize in lab grown diamonds because they represent the future of fine jewelry. They are chemically, physically, and optically identical to mined diamonds, but produced in a controlled environment that eliminates many of the ethical and environmental concerns associated with traditional diamond mining. For our customers, that means you can wear something genuinely beautiful without compromise. Our customer experience is built on three principles: transparency, personal service, and trust. We believe buying fine jewelry should feel exciting, not stressful. Whether you're shopping for your first pair of diamond studs, designing an engagement ring, or treating yourself to something special, we're here to help you make a confident decision. Our team is available to answer questions, share certification details, and guide you through every step of the process, from selection to delivery. We also stand behind every piece we sell. From the moment you place an order to the day your jewelry arrives at your door, our goal is to make the experience seamless, secure, and genuinely enjoyable. We take pride in the relationships we build with our customers and the milestones we get to be a part of, the proposals, the anniversaries, the birthdays, the everyday moments that deserve to be celebrated. Michael Gabriels exists for the customer who wants real fine jewelry, certified quality, and a brand that treats them like a person rather than a transaction. We're proud to offer luxury jewelry the way it should be: beautifully crafted, honestly priced, and built around the people who wear it.


Contact info

4.9

Excellent

TrustScore 5 out of 5

282 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(282)

281 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Their customer service is top notch

Their customer service is top notch! I ordered a ring to stack with a previous ring I owned, long story short it didn’t work so they worked with me until it did and I am soooo happy! I will definitely be back for my next ring for my stack!

12 September 2026
Unprompted review
Rated 3 out of 5 stars

The diamonds I am happy with

The diamonds I am happy with, it’s the earring stem that seems too weak and not sturdy. My biggest complaint is paying an extra $150 for bigger screw on backs and they are very cheap and thin, for sure not worth $150. It seems strange to have such a nice item but to make such a cheap backing.

13 September 2026
Unprompted review
Rated 5 out of 5 stars

Exceeded my expectations!

I ordered 2.5 ct lab grown diamond studs with a martini setting. I received them today and they are stunning. Their customer service was top notch, and they kept me informed of progress and shipping which took 7 days. They notified me of shipping and sent tracking info. I just couldn’t be more pleased ! You can feel confident spending with Michael Gabriel’s.

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful earrings

Beautiful earrings, amazing customer experience and support and fast shipping! Couldn’t have asked for a better experience buying these beautiful diamond earrings!

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Love my Studs, great service!

Great customer service. Quick to respond and thorough about sending tracking and making sure the shipping location was safe and accurate. Would definitely order from them again. Earrings are BEAUTIFUL. I got guardian backs and they really are SUPER secure. Absolute must if you're getting studs. I love that they have this option. Totally worth it.

11 September 2026
Unprompted review
Rated 5 out of 5 stars

You won't be disappointed 👍🏼

Michael Gabriels is an amazing company run by really nice and honest people. I've now bought diamonds from them 5 separate times. I even visited their offices when I was in New York. Straight up guys. Quality jewelry. Fair prices. Best customer service around. I highly recommend them.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Not hard to explain but difficult to…

Not hard to explain but difficult to express that the pieces received far exceeded my expectations. All too often my receipt of a product purchased without prior visual and tactical contact has fallen far short of my expectations. My two purchases from Michael Gabriels have each fulfilled every promise. They are stunning. Thank you.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful 3 ct studs!!

I received my beautiful 3 ct studs but decided I wanted a different backing. MG had me send them back, completely reset them to match the backs I wanted and sent them right back to me. Perfect!
Great customer service at every step and gorgeous earrings!!
Thanks everyone at MG!!

8 September 2026
Unprompted review
Rated 5 out of 5 stars

Definitely recommend


Definitely recommend!

Had a great experience ordering an anniversary ring from Michael Gabriels! I was nervous ordering and never trying on but the ring is perfect. After ordering Frank texted me and told me what to expect from ordering to arrival. Everything was perfect and I am thrilled. I will always order from Michael Gabriels.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Classic and beautiful diamond studs with the best customer service experience!

I ordered the 2 ct total weight diamond studs with the screw backs. I was kept informed via text and email of delivery status. Upon receiving, I loved them! They are the perfect size, brilliant and sparkly and exactly what I wanted. However, after a few days I found the screw backs to be difficult for me to get on and off. I reached out to Frank in customer service, explained my concerns, and he shared the steps to remedy the situation. I sent the earrings back, they were modified to the traditional earring back and they arrived today! Once again, I was kept informed of their status and all of this was at no extra charge to me. I’m not sure which impresses me more- the stunning and classic diamond studs or the incredible customer service and attention to detail of this company. I think they are a rarity in this world and I would highly recommend Michael Gabriels to anyone looking for quality lab grown diamond jewelry.

4 September 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look