Michael Kors Reviews 1,985

Just received one shoe . They said they will send return label that I have to take to UPS . I just want the right shoe sent. Zi am not looking for an extra pair of shoes. I will never order from this company again

Just received 5star customer service from Jessica at Michael Kors outlet York rang Jessica checked stock sent an image to make sure it was the correct item and arranged delivery super quick super polite super efficient thank you Jessica

Ordered item 09/01/26 and delivery was indicated today however no text or email confirming

Never Again. Scammed

I ordered 3 purses December 26th and never received them and customer service wont do anything but keep saying its in transit Do not order from here its a joke don't waste your money

I wish i can give 0 rating i choose expressed delivery and paid extra for it but order is in belgium still it should be delivered hours ago now they said that is not in our policy, edit - I received an email and laughing that their team even dont know what they are writing Dear Marjina,


Thank you for contacting Michael Kors Customer Service.

We understand your frustration regarding the delivery of your order and would like to provide a clear explanation. When express shipping is selected, the delivery timeframe is calculated in business days (Monday to Friday, until 3:00 PM) and does not include public holidays. This information is also available in our shipping policy.

In your case, the order was placed on Saturday, 01/08/2026, a non-business day, so processing began on Friday, 01/09/2026. For this reason, the delivery will take place within the upcoming business days.

We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience and understanding.
With kind regards,

Leslye

MICHAEL KORS
Customer Service

I was never know weeks of the months are in descending order lolz

I'm writing this review while fighting for a refund on my order. I paid $30 extra to get delivered the next day, and 3 days later still didn't get anything.

Customer support will keep giving you the same robotic replies over an over with no resolution.

If you want extra stress, you're welcome to make your oder.

I ordered a necklace for my daughter's 16th birthday and it was never delivered. I called customer service 4 times, I asked the first rep (Alex) to speak to supervisor I was told that there wasn't one working. Alex became rude when asked for his last name he told me that he didn't have one. The 2nd rep was a young lady I didn't get her name but when asked for a supervisor I was transferred but no one ever answered the call. The 3rd time I called and spoke to another young man and he was even more rude then the first guy even started laughing when I explained that the necklace was a birthday gift and I need it in 2 days, so I ended the call. The 4th guy Edwin was nicer I explained the situation and he tried to help he advised me of my options (send another one or refund) I asked if the necklace could be overnight being that I need it within 2 days. He said yes but when he tried to reorder it the previous RUDE rep had submitted a refund without authorization. I have "NEVER" in my life been treated so horribly with disrespect and rudeness. And I will "NEVER" order anything else from Michael Kors.

Very difficult to return items bought a few fees ago. Online return portal failed and so far after several attempts to get help, have not received any. Incredibly poor for a high street brand.

Worst servie from this big company . They shipped and the product was not delivered for long time from dpd. Dod tried to help and ask to contact with supplier and raise an investigation so that they can see and help to deliver my product but the customer service from michael kors sounded very cold and did not want to help at all ..

Had placed an online order..
The worst service ever

I bought a bag on Boxing Day I bought two bags, as the sales assistant told me I could buy two and return the one I dont want u he told me it’s on sale and I could return the one I dont want as I told him I don’t need to. Now I come back on the 3rd Jan and I get told I can’t return the item only exchange I specially said I was told I was able to return or I would have just bought one and then if it wasn’t the colour she wanted would have just exchanged for the other colour. Now I was given a voucher for as a goodwill gesture but I’m still down £150 so this out just silly. Why is one employee saying one thing then another saying something else after using the voucher I don’t think I’ll be shopping at MK again first and last time, it’s just shocking honestly.

Visited the shop situated in Bluewater today to buy a bag for my daughter for her birthday. My daughter noticed that two sales assistants were looking over to us, whispering and sniggering. As soon as I put the bag which we wanted to purchase back on the rail so that we could look at the rest of the shop, the sales assistant rushed over to make minute readjustments to how the bag hung. It gave the impression that we were not welcome and that she was almost affronted that we had looked at the bag before purchasing it! I found her behaviour highly disrespectful and unprofessional and it resulted in a lost sale in an otherwise completely dead store.

Service is deplorable. They do not care. I purchased a Christmas present and was shipped the completely wrong item. I have called them 4 times, emailed several times and they keep telling me they are going to follow up and they never do. I have had the wrong item for 6 weeks now with no resolution. I work in customer service and know how easy it is to give better service than this. Disgusting that they’re taking people’s money and don’t care at all if you get what you ordered.

Purchased bag 25 September 2025. The inner silk lining started disintegrating immediately thereafter. Lodged complaint at the local one Mall Of Africa. Awaits feedback. Store manager not empowered to make decisions. Poor service. Wouldn’t recommend MK to anyone.

Orderd on 24th December still not had my parcel delivered phoned and emailed heard different story's

Ordered nice Xmas present for the wife it arrived and turned out to be small to size . Asked for exchange told don’t do exchanges asked to return and reorder. Extra cost is £160 for a £300 coat . Which now makes the cost £460 . Will not use again and I have spent a lot over the years with this company but not more . Sizes wrong to size and after care shocking .

While paying for my purchase, the saleslady said "I am going to get you a new item."
Perfectly wrapped, we left for our hotel and opened the shopping bag.
Wrong purse, wrong price.
Leaving town soon, I could not go back to resolve this issue.
My time, my money. SHAME ON YOU!

The difference in color of leather jackets on the website vs. real life is huge! To my huge disappointment, the red leather jacket that I've ordered turned out to be more of a coral color. Not going to shop there again!

Scammers!! With shit online shop, take your money but never ship/delivery your product/package!! Customer service sucks!

Estafadores que en su tienda online bien que te cobran pero no entregan el producto nunca!! Atención al cliente inútiles!

Order number: Z013460084
Very disappointing experience with Michael Kors.
My order was marked as delivered by UPS, but I never received the package. UPS conducted an investigation, accepted responsibility for the delivery failure, and issued a claim to Michael Kors. I forwarded all official UPS documentation multiple times.
Despite this, Michael Kors continues to refuse my refund and keeps redirecting me back to UPS, even though UPS has clearly confirmed that the matter is now between the carrier and the seller.
Retaining a customer’s payment for an item that was never received is unacceptable and unethical.
I will no longer shop with Michael Kors and strongly caution others about their customer service when delivery issues occur.