After weeks of waiting for a response, this company has completely ghosted me since I reported my returned parcel. This is outrageous, totally unprofessional and shows zero respect for customers. I st... See more
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Poor customer services. Paid £31 express/priority shipping from Italy to uk and they sent it by standard/basic post in order to skim some extra money for themselves. Very poor business IQ and advertis... See more
Found this on the website , superb , good bargains , great price , well packaged , and lovely presentation , nicely wrapped , my son loved his sweater which we got at 1/2 the price ! Superb 100% happy... See more
Thanks for Palm Angels' apparel - I have been looking for a rare tracksuit with lurex for a long time and found it only here. And I also saw a green color - I bought it all. Thanks! - then I profil... See more
Company details
Written by the company
One of the most important Fashion Store in Italy. Michele Franzese Moda suggests Man, Woman and Kids collections of Top Luxury Brands.
Contact info
Via Domenico Morelli 6, 80121, Napoli, Italy
- michelefranzesemoda.com
3.5
Average
790 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
The size was wrong and the support team…
The size was wrong and the support team didn’t help me to exchange it.
Please stop sending me emails, I won’t ever buy anything else in your shop.
27 August 2021
Great service
27 August 2021
Reply from michele franzese
Thank you for contacting us.
We appreciate you taking the time to write to us.
The Michele Franzese Moda Group is always ready to guarantee high standards for its customers, to offer a unique luxury experience.
In order not to miss the news of the season AI 2021 we invite you to visit:
https://www.michelefranzesemoda.com/en
We remain available for every need on:
info@michelefranzesemoda.com
Best regards,
Customer Service
The best discount...keep going
27 August 2021
Reply from michele franzese
Thank you for contacting us.
We appreciate you taking the time to write to us.
The Michele Franzese Moda Group is always ready to guarantee high standards for its customers, to offer a unique luxury experience.
In order not to miss the news of the season AI 2021 we invite you to visit:
https://www.michelefranzesemoda.com/en
We remain available for every need on:
info@michelefranzesemoda.com
Best regards,
Customer Service
I have not received the order
27 August 2021
Reply from michele franzese
Thank you for contacting us!
We are sorry to hear that you did not receive your order. Checking your profile we would like to inform you that customs fees are not included for shipping in countries extra UE or Extra Schengen.
Before placing an order on our online boutique we suggest reading all terms and conditions.
Click on this link to be updated:
https://www.michelefranzesemoda.com/en/pages/shipping
Best Regards,
Customer Service
rude customer service
27 August 2021
It is very inconvenient that the FTA…
It is very inconvenient that the FTA certificate of origin is not issued. It's also a financial loss.
27 August 2021
High Quality
Always very satisfied by buying high end clothes/shoes for honest price !!
27 August 2021
Reply from michele franzese
Thank you for contacting us.
We appreciate you taking the time to write to us.
The Michele Franzese Moda Group is always ready to guarantee high standards for its customers, to offer a unique luxury experience.
In order not to miss the news of the season AI 2021 we invite you to visit:
https://www.michelefranzesemoda.com/en
We remain available for every need on:
info@michelefranzesemoda.com
Best regards,
Customer Service
Reply from michele franzese
Thank you for contacting us.
We appreciate you taking the time to write to us.
The Michele Franzese Moda Group is always ready to guarantee high standards for its customers, to offer a unique luxury experience.
In order not to miss the news of the season AI 2021 we invite you to visit:
https://www.michelefranzesemoda.com/en
We remain available for every need on:
info@michelefranzesemoda.com
Best regards,
Customer Service
Reply from michele franzese
Thank you for contacting us.
We appreciate you taking the time to write to us.
The Michele Franzese Moda Group is always ready to guarantee high standards for its customers, to offer a unique luxury experience.
In order not to miss the news of the season AI 2021 we invite you to visit:
https://www.michelefranzesemoda.com/en
We remain available for every need on:
info@michelefranzesemoda.com
Best regards,
Customer Service
Reply from michele franzese
Thank you for contacting us.
We appreciate you taking the time to write to us.
The Michele Franzese Moda Group is always ready to guarantee high standards for its customers, to offer a unique luxury experience.
In order not to miss the news of the season AI 2021 we invite you to visit:
https://www.michelefranzesemoda.com/en
We remain available for every need on:
info@michelefranzesemoda.com
Best regards,
Customer Service
Reply from michele franzese
Thank you for contacting us.
We appreciate you taking the time to write to us.
The Michele Franzese Moda Group is always ready to guarantee high standards for its customers, to offer a unique luxury experience.
In order not to miss the news of the season AI 2021 we invite you to visit:
https://www.michelefranzesemoda.com/en
We remain available for every need on:
info@michelefranzesemoda.com
Best regards,
Customer Service
Perfect service ,
27 August 2021
Reply from michele franzese
Thank you for contacting us.
We appreciate you taking the time to write to us.
The Michele Franzese Moda Group is always ready to guarantee high standards for its customers, to offer a unique luxury experience.
In order not to miss the news of the season AI 2021 we invite you to visit:
https://www.michelefranzesemoda.com/en
We remain available for every need on:
info@michelefranzesemoda.com
Best regards,
Customer Service
Molto professionali,super top
27 August 2021
Reply from michele franzese
Grazie per averci contattato.
Apprezziamo molto che abbia trovato il tempo di scriverci.
Il gruppo Michele Franzese Moda è sempre pronto a garantire standard elevati per la propria clientela, per offrire una luxury experience unica nel suo genere.
Per non perdere le novità della stagione AI 2021 la invitiamo ad iscriversi alla nostra newsletter:
https://www.michelefranzesemoda.com/it/newsletter
Restiamo a disposizione per ogni esigenza su info@michelefranzesemoda.com
Cordiali saluti, Customer Service
Thank you for my Tabi shoes
Thank you for my Tabi shoes! Everything was so good at each step: shopping and delivery. At the time when I have a long waiting period from my customer the team called me to ask: “is everything fine? Can we help you in any way?” That was so cool and polite. Thank you for that and your support! I’ll be back to shopping again < 3
26 August 2021
Unprompted review
Reply from michele franzese
Thank you for contacting us.
We appreciate you taking the time to write to us.
The Michele Franzese Moda Group is always ready to guarantee high standards for its customers, to offer a unique luxury experience.
In order not to miss the news of the season AI 2021 we invite you to visit:
https://www.michelefranzesemoda.com/en
We remain available for every need on:
info@michelefranzesemoda.com
Best regards,
Customer Service
Sweatshirt Bonsai
The package arrived in no time, nicely wrapped up. Everything was great about their services!
21 August 2021
Reply from michele franzese
Thank you for contacting us.
We appreciate you taking the time to write to us.
The Michele Franzese Moda Group is always ready to guarantee high standards for its customers, to offer a unique luxury experience.
In order not to miss the news of the season AI 2021 we invite you to visit:
https://www.michelefranzesemoda.com/en
We remain available for every need on:
info@michelefranzesemoda.com
Best regards,
Customer Service
Hello!I made a purchase in your store for the first time, received an order yesterday and was surprised by the quality of packaging and decoration! I will sincerely recommend you to all my friends!
Hello! I made a purchase in your store for the first time, received an order yesterday and was surprised by the quality of packaging and decoration! I will sincerely recommend you to all my friends! I will continue to buy from your store! I wish you success and prosperity! With love from Russia!)
18 August 2021
Unprompted review
Reply from michele franzese
Thank you for contacting us.
We appreciate you taking the time to write to us.
The Michele Franzese Moda Group is always ready to guarantee high standards for its customers, to offer a unique luxury experience.
In order not to miss the news of the season AI 2021 we invite you to visit:
https://www.michelefranzesemoda.com/en
We remain available for every need on:
info@michelefranzesemoda.com
Best regards,
Customer Service
Great job
I have to say thank you for the great job
Everything was perfect 👍plus In less than one week I received my order (in Canada)
What I like most is even though my order was under ca$ 300, I didn’t pay for delivery 🚚
Once again thanks
Sincerely
17 August 2021
Reply from michele franzese
Thank you for contacting us.
We appreciate you taking the time to write to us.
The Michele Franzese Moda Group is always ready to guarantee high standards for its customers, to offer a unique luxury experience.
In order not to miss the news of the season AI 2021 we invite you to visit:
https://www.michelefranzesemoda.com/en
We remain available for every need on:
info@michelefranzesemoda.com
Best regards,
Customer Service
Not remove security tag and with stain
Not remove security tag and with stain. Very poor.
14 August 2021
Excellent and user friendly website and…
Excellent and user friendly website and transaction.
Thank you.
12 August 2021
Reply from michele franzese
Thank you for contacting us.
We appreciate you taking the time to write to us.
The Michele Franzese Moda Group is always ready to guarantee high standards for its customers, to offer a unique luxury experience.
In order not to miss the news of the season AI 2021 we invite you to visit:
https://www.michelefranzesemoda.com/en
We remain available for every need on:
info@michelefranzesemoda.com
Best regards,
Customer Service
Very helpful via Whatsapp
Very helpful via Whatsapp, very fast shipping and very careful packaging with all the items included (box, dust bag, authenticity cards etc.)
5 August 2021
Reply from michele franzese
Thank you for contacting us.
We appreciate you taking the time to write to us.
The Michele Franzese Moda Group is always ready to guarantee high standards for its customers, to offer a unique luxury experience.
In order not to miss the news of the season AI 2021 we invite you to visit:
https://www.michelefranzesemoda.com/en
We remain available for every need on:
info@michelefranzesemoda.com
Best regards,
Customer Service
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