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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, most reviewers were unhappy with their experience overall. Many customers reported that repairs often failed to resolve initial problems or, concerningly, introduced new issues, sometimes even damaging their vehicles. People frequently experienced misdiagnoses, leading to unnecessary work or services not performed despite being charged. However, some customers also noted significant dissatisfaction with staff interactions, describing them as rude, dismissive, or unhelpful. Many felt they were overcharged or pressured into unnecessary repairs, with some reporting damage to their property. Conversely, a small portion of people felt satisfied, praising the staff for being friendly, helpful, and providing excellent customer service, often highlighting reasonable pricing and efficient service.

What people talk about most

Service

Consumers find service to be ambiguous, with many reporting negative experiences such as misdiagnosis, hidden... See more

Staff

Reviewers highlight ambiguous aspects of staff, with many customers reporting negative experiences, citing... See more

Product

Customers consistently note negative experiences with product quality and service outcomes, with many... See more

Price

Users describe ambiguous interactions with price, with many reporting unexpectedly high costs and feeling... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing significant... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Don't even pass by them. - They said we'll handle it immediately, 3 hours later, - They seem very professional when talking but are technically very weak, - I contacted the company headqua... See more

Rated 1 out of 5 stars

Went for brakes on 6/11 2026 at 8.00 am was told didn't need front so paid 900 + dollars for rear only had to call shop on 6/12 truck still not finished picked up around 10 Sunday morning no emergen... See more

Rated 1 out of 5 stars

Horrible experience at Midas Colwood Victoria store. Needed one sway bar link replaced, they told me both had to be. Not their policy or any other mechanic's to replace both because one is broken,... See more

Rated 1 out of 5 stars

Nissan Rouge 50K mileage, For Engine check, charged $600 to replace spark plugs, engine light back On, till waiting on Ordering part, more than two week with additional Pay. Failed to pro... See more


Company details

  1. Vehicle repair shop
  2. Vehicle Repair
  3. Car service
  4. Tyre shop

Information provided by various external sources

Midas, your one stop shop for brakes, oil change, tires and all of your auto repair and car repair needs.


Contact info

2.2

Poor

TrustScore 2 out of 5

602 reviews

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1-star

No history of asking for reviews

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2.2

All reviews

(602)

136 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Midas in Overland Mo

Midas in Overland Mo. Supervisor Torey took care of my situation with respect and great patience God bless his manners and handling the situation professionally and respectfully

22 May 2026
Unprompted review
Rated 5 out of 5 stars

I go to the midas in Olive Branch John…

I go to the midas in Olive Branch John and his crew is very professional as a woman a lot of places try to get over here it's no of that .they greet you when you walk in the door and check every and recommend what needs to be done I drive 30 minutes to come to the establishment keep up the great job

5 May 2026
Unprompted review
Rated 1 out of 5 stars

Can I give them zero

Can I give them zero? First of all, they have very little experience with what they said they could handle. They coudln't handle it. They told me I needed new headlights on my 2009 VW Beetle, and I thought I should take it to a qualified dealer, but no, they could handle it just fine. Well, they broke the headlight socket taking the old ones out, and tried to glue the new ones in, telling me it took longer than planned because someone who worked on the lights last June must have broke that piece. NO ONE worked on the lights last June. I proved that. They continued to lie every chance they got, never telling me to bring it in for another fix, or telling me their fix was temporary. When I told them one headlight was now completely out - it wasn't before - they said they would order the part they first said was no longer available. Over a month later, and my headlight flew out of the socket while I was on the highway! But they continue to lie. Don't trust them. I'm so sorry I did. I paid them $1500 to break my car and had to pay another $2200 for the fix - somewhere else. Why would I trust them to touch it again when all they did was lie?

5 February 2026
Unprompted review
Rated 1 out of 5 stars

I rarely leave any reviews for a…

I rarely leave any reviews for a company but someone higher up as a boss in Midas needs to know this.
I got my car state inspection done at Midas in February at the butler pa.
Today I had the windshield replaced my insurance paid for the windshield replacement. I go into Midas in butler to explain I need a new inspection sticker on the windshield the guy at the desk threatened to call the cops on me. I told him Midas is the one inspection my car couple months ago and I have proof the windshield was just been replaced today it’s the same VIN number. My car is legally inspection. Service at Midas in butler pa facility has got really poor in the past couple months they don’t care about customers anymore

2 May 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointed with .

Very disappointed with .

In January, my vehicle was damaged during service, and no one said a word. I only found out after it turned into a serious hub problem.

When I brought it back, instead of taking full responsibility, management tried to offer about $300 plus labor for a repair caused by their shop. The part itself costs around $89. That is not accountability — that is trying to settle it as cheaply as possible after failing to disclose the damage in the first place.
I was a loyal customer for years and paid cash every time. After this experience, I will not be returning.

If you use , check your vehicle carefully before you leave. I trusted them, and that trust cost me time, money, and a major headache

1 May 2026
Unprompted review
Rated 5 out of 5 stars

75 yr old male customer at last found a "natural" salesman/manager with great customer service.

RE: Midas Service Co. at 3101 Noland Rd, Independence MO.

I am a 75 yr old male customer. Today, I had my front brakes repaired on a 23 yr old Pontiac Grand Am SE at this location.

I was impressed with the manager, JP. He gave excellent customer service to me...
- great eye contact
- smiled naturally
- exhibited a natural energy in voice, manner, and when briskly walking between office and shop.
- he spoke respectfully to me
- his positive attitude seemed genuine, not forced.
- delivery of 'sales talk' was not forced or a hard sell.
- he took time to answer all my questions. He educated me without talking down to me.

If I were a business owner, I would hire him in a New York minute! I'm looking forward to getting my rear brakes done when they need it.

Kelley Seymour

27 April 2026
Unprompted review
Rated 1 out of 5 stars

Midas can't diagnose accurately and botches repairs on brakes

On 11/18/2025, I visited Midas Auto Service & Tires, 1439 Plymouth Ave, Fall River, MA, to have the brakes serviced on my Mercedes‑Benz GLK250. After the repair, the “Check Brake Pad Wear” message immediately appeared on my dashboard. The manager told me they had replaced the sensors multiple times but could not clear the warning. He stated there was nothing more they could do and advised me to simply reset the message each time I started the vehicle.
On 1/27/2026, I returned to Midas because several issues had developed:
• Check engine light
• Low coolant level warning
• Low tire pressure warning
• Brake pad wear message still present
The manager told me my coolant was “dirty” and needed to be replaced, and that this was causing the check engine light. He also stated that all of my tire pressure monitoring sensors (TPMS) needed replacement. Later that day, he called to say that all of my lug bolts were seized, that several broke during removal, and that replacing the bolts alone would cost approximately $500. I refused this charge, and we agreed that I would purchase new bolts myself and bring them in. Midas replaced the TPMS sensors on the passenger side but stated the driver‑side sensors still needed to be replaced. After I picked up the vehicle, all of the warning lights returned.
A couple of weeks later, I returned again for the remaining TPMS replacements and to have the lug bolts installed. I also informed them that the coolant light, brake pad message, check engine light, and tire pressure warning had all returned. The manager told me they had purchased a new diagnostic computer and that the check engine light was due to low DEF fluid, despite the fact that I had added a full box only days earlier. They claimed to add DEF fluid and coolant, and stated the lights went off. They then replaced the remaining TPMS sensors and installed the lug bolts I provided.
I am concerned that all of the lug bolts were suddenly difficult to remove, even though Midas had no difficulty removing them during the brake service a few months earlier. Since they were the last ones to reinstall the bolts, I question whether they were cross‑threaded or improperly installed. Something does not add up.
After leaving Midas, all of the warning lights returned again, except for the tire pressure message. At this point, I brought my vehicle to the Mercedes‑Benz dealership for a proper diagnosis.
The Mercedes‑Benz service department informed me that:
• The brake pad wear warning was caused by a severed brake wear sensor wire, which occurred due to improper routing during the brake service performed by Midas. This was documented on their invoice, and they provided photographs.
• The DEF level sensor was faulty, which is why the check engine light was on.
• The coolant level was low, which caused the coolant warning to reappear.
I returned to Midas to speak with the manager, who told me it was “their word against the dealership’s” and refused reimbursement for the brake wire repair, which cost over $500.
I then filed a complaint with Midas corporate. I was contacted by Derek Johnson, Area Director for MA and RI for Midas/AMG Enterprises. He stated that Midas was not responsible for the severed brake wire and claimed the harness was routed correctly. His explanation contradicted the dealership’s documentation and photographs. He also claimed the brake warning light was not on during either of my visits, which is not true, as the light was present immediately after the brake service and remained on throughout all subsequent visits.
I originally requested reimbursement only for the brake wire repair. However, given the likelihood that the lug bolts were cross‑threaded or improperly installed during the brake service — resulting in additional parts and labor costs — I am now requesting reimbursement for those expenses as well.
I am requesting a total reimbursement of $1,200, which covers:
• The brake wear sensor wire replacement
• The cost of replacement lug bolts
• The labor associated with removing and reinstalling the damaged bolts
Midas’s repeated misdiagnosis, improper workmanship, and refusal to take responsibility have caused significant inconvenience, safety concerns, and unnecessary expenses.

18 November 2025
Unprompted review
Rated 1 out of 5 stars

My name is Paul I dont really leave…

My name is Paul I dont really leave reviews Not really my thing . Dont even have a gmail. I am using a friends to post.stay away from midas wexford. i took my truck here for brakes . they called me the next morning telling me that my truck was leaking antifreeze all over the parking lot and that i needed a water pump at a cost of nearly 1000 dollars . Tims (manager) exact words were : my tech went outside to pull your truck in and noticed it was leaking antifreeze all over the place, it leaked a trail all over the parking lot. " I sent my girlfriend up because i could not leave work. we live 10 minutes away. There was no antifreeze where we parked it the night before, nor was there any trail of antifreeze into the building as stated by the manager 10 minutes before hand. She faced timed me as she entered the building and there was antifreeze all over the bay floor under my truck yet no antifreeze outside. I confronted tim via phone with info that my girlfriend had gathered. He stated that his tech was being dishonest about the coolant leaking out side and he didnt know how it started leaking in the building. They admitted to lying when the information gave them no other choice . Dont let them lie to you like they did to me . Filing complaints with bbb and attorney general.

11 April 2026
Unprompted review
Rated 1 out of 5 stars

"Uncured Deceptive Act" Class Action Lawsuit Sue.Midas, contact your states Attorney General

HEY EVERYONE CLASS ACTION LAWSUIT!

"Uncured Deceptive Act" under the State Deceptive Consumer Sales Act (SDCSA)._________________m
Michael-Oct 29, 2025
Midas Pacific Beach misdiagnosed my issue and upsold me parts that I did not need. They replaced the spark plugs at 45,000 miles and the manufacturer recommendation was at 105,000 miles. They did not even fix the problem<--You can sue for DEMAND FOR CURE Formal Demand for Cure

TO: Manager, Midas Service Center

FROM: [Your Name]

DATE: April 10, 2026

RE: Notice of Deceptive Act / Demand for Refund – 2007 Toyota 4Runner

To the Management of Midas:

This letter serves as a formal Demand for Cure pursuant to Indiana Code § 24-5-0.5-5. I am providing notice within the required six-month window of discovering a deceptive act regarding the repair of my vehicle.

1. The Deceptive Act:
On April 2026, your facility charged me $1,548.22 to replace the Engine Control Unit (ECU) and $600 for a starter. Your technicians failed to resolve or address the root cause of the electrical failure: a significant sunroof leak. By blowing the hinges off during your 'draining of the SunRoof Tubes with improper equipment, admitting "Midas doesn't work on Sunroofs, you should take it to a body Shoppe" Insisted on installing a high-value electrical component while water was actively intruding into the vehicle's electrical housing, the repair was fundamentally flawed and destined for immediate failure.

Negligence:
On April, 2026, a certified Toyota technician Mike Smartz inspected the vehicle and documented the following: TOYOTA INSPECTION FINDS

"Tech verified sunroof is leaking causing water to intrude into the vehicle which caused ECU to fail. Found no communication with the ECM."
SUE MIDAS: Had to rent a car from Airport, because AAA towed my car to dealership. SMALL CLAIMS COURT. MIDAS didn't offer a rental for over a month of service and misdiagnosis. So Rental Car was forced!!!Please be advised that a formal complaint has already been filed with the Attorney General’s Consumer Protection Division. If this matter is not resolved within 30 days, I am prepared to escalate this to small claims court to seek the refund, court costs, and potential triple damages as allowed under The Deceptive Consumer Sales Act. HEYEVERYONE CLASS ACTION LAWSUIT?

10 April 2026
Unprompted review
Rated 1 out of 5 stars

Midas

Midas
920 Northside Dr NW
Atlanta, GA

I will never bring a vehicle here. They did a tune up. Before I could get a block down the street. The check engine light came on. My vehicle drove terrible. They made my vehicle worse. I brought the vehicle back. They said it needed another part. They installed it. I drove the vehicle away. It still drove terrible. And the engine was skipping. Then the check engine light came on again. I brought it back again They told me that was the transmission. They could not figure what was wrong. I should have known they did not know what they where doing because they took all 4 wheels off & had my vehicle sitting on the wheel hub & axles on the ground to do a tune up. Finally I took my vehicle back to the dealer & they fixed it right. Not only are they liars but, they don't know what they are doing. Do not bring your vehicle here.

16 March 2026
Unprompted review
Rated 3 out of 5 stars

My experience at Midas #312 was an…

My experience at Midas #312 was an amazing shift in service and attitude versus their competition. The folks there were attentive and polite asked me good questions. They listened to my needs and changed my oil the way I wanted it. Thanks to you folks. Michael Malloy 2:00 appt.

25 March 2026
Unprompted review
Rated 1 out of 5 stars

I pre-booked for an oil and filter…Car was left there all day!

I pre-booked for an oil and filter change. When I arrived, they indicated that I had to leave my car there the whole day. Extremely inconvenient as I had two way taxi fares to deal with. Very poor service. Obviously they overbooked their service bays. I do not recommend Midas for routine service that should take under an hour to complete.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Happy customer…

I went for service at the Midas location in Hudson NY for my Honda CRV, the service manager Marco was awesome. He explained to me and took me to the bay to show me the necessary service for my vehicle. He was courteous and I did not feel at all that he tried to oversell any that the vehicle not needed. Marco is an asset to Midas ! Carlos A. Valatie, NY

7 March 2026
Unprompted review
Rated 1 out of 5 stars

A month of misdiagnosis

A month of misdiagnosis Filing a complaint with the Attorney General s your strongest insurance policy. If Kanitra of Mavis Corporate "store credit" or go silent, this move signals that you aren't just an unhappy customer—you are an informed citizen exercising your rights under the Deceptive Consumer Sales Act. 1-800-382-5516 1 866-286-4339 800-621-8545 REGIONAL MANAGER . When Midas offers your 14 year old car "store credit" "Store credit is not an acceptable resolution. Given the vehicle's high mileage (264k) and the 4-week service delay that resulted in water damage to my interior, I have no intention of returning to this location for future service. Under the State Deceptive Consumer Sales Act, I am entitled to a refund for the unneeded $600 repair. Please issue this as a check to residence on file" Item Cost Reason
Starter & Labor $600.00 Unneeded repair (Misdiagnosis)
Interior Detailing $150.00 Mold/Mildew prevention from lot leaks
Loss of Use $??? Costs for Lyfts/Ubers during the 28-day delay
TOTAL DEMAND $750.00+ Request this in Cash/Refund only If this sounds similar you have to contact corporate: "Midas Indianapolis held my 264k-mile SUV for 28 days. In Week 1, they charged $600 for a starter that did not fix the car. While in their care, the vehicle suffered interior water damage from a leaky sunroof. In Week 4, they finally identified the ECU as the issue and charged an additional $1,500. I am seeking a refund for the unneeded $600 repair and compensation for the property damage caused by their negligence."

26 January 2026
Unprompted review
Rated 1 out of 5 stars

Photo of Ewayne Wooters


Photo of Ewayne Wooters
Ewayne Wooters







Edited 7 hours ago
Give me a few days to compose but I have a juicy one coming up about my dark journey thru the midas maze of work performed or should say not performed over a 5 overnight trip adventure to and from their shop attempting to get my car fixed for a draw on my battery!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Well here we go. Battery going dead so I bought a new one from Autozone. Battery still went dead so I took it to Midas. They said they would have to hook up the diagnostic machine up for $99 I said alright. Here is when the fun started. Nothing showed up which he said was normal for older cars. Why even hook it up then. Then they said the battery was bad so we got a new one from Autozone. Took it home dead battery next day. Took it back they said that battery was bad installed another took it home next day battery was dead. Took back in they said dome lights bad put in new ones took it home dead once again. This went on for four or five times. Each trip was overnight requiring my wife to pick me up before I said enough was enough. Took car home called Midas owner about a refund and he said the alternator was bad and wanted to charge me another two or three hundred to replace it. Unbelievable, the car is in my garage and he can tell the alternator is bad and didn't even have to look at it. He is good. The car only has 95000 miles on it. Ended up taking car to my normal real mechanic in Shakopee and in about a hour he found the door switch needed cleaning, bingo fixed for $183 dollars!!!!!!!!!!!!!Paid $430 to Midas for exactly nothing except guessing what was wrong. You be the judge! IF YOUR CAR BREAKS DOWN IN FRONT OF THE BUILDING PUSH IT DOWN THE STREET!!!!!!!

12 February 2026
Unprompted review
Rated 1 out of 5 stars

I took my Jeep Compass in for a…

I took my Jeep Compass in for a catalytic converter replacement and they charged me a rediculous amount. $2100 for part, oil change, and diagnostic, and $1700 for labor. Don't ever go here if you don't want to get raped!!!!

18 February 2026
Unprompted review

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