Mike Pero Mortgages Reviews 

3,996
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 468 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and dedication, making the entire process smoother and less stressful. Many highlight the exceptional service, noting that advisors go above and beyond, providing clear explanations and making complex situations feel straightforward. Reviewers also appreciate the outstanding communication skills and quick response times, which contribute to a smooth and easy user experience. People felt well-informed and supported throughout their journey, with advisors always available to answer questions and provide guidance. The company's expertise in navigating various financial situations, including those with tight deadlines or complex self-employment details, was particularly valued by consumers.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professionalism, knowledge, and dedication. Many... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, dedication, and... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting the helpfulness and genuine... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how the process was made... See more

Response time

People report positive experiences with response time, highlighting that advisors are consistently quick to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gina was honestly amazing! We were two families buying one property together, which was definitely not easy, but she somehow made the stars align and got it all sorted for us. She went above and beyon... See more

Rated 5 out of 5 stars

James, our broker, has been outstanding! Thanks to James, the whole mortgage process was so easy, as he worked behind the scenes with various banks and our building company to achieve a great result f... See more

Rated 5 out of 5 stars

As a first-home buyer, I honestly couldn’t have asked for a better mortgage advisor than Kirsty. She went above and beyond from day one — guiding me through every step, sending detailed property repor... See more

Rated 5 out of 5 stars

We've used Mark previously and like our first experience, we again found him to be extremely helpful. Mark guides you through the whole process and makes it simple - he really knows the business, and... See more

Company replied


Company details

  1. Mortgage broker

Written by the company

Since 1990, Mike Pero Mortgages has lived and breathed property and finance in New Zealand. We know it inside out. We understand the challenges Kiwis face when home hunting, and for over 30 years, we’ve been the brand that you trust when it comes to making this important purchase. Each year, we arrange more than $1 billion in loans for Kiwis and we’ve helped hundreds of thousands of homeowners and investors achieve their financial goals. Our advisers are located nationwide, but with local expertise, making them well-equipped to help find the best solution for your needs.

Disclaimer

Mike Pero (New Zealand) Ltd Copyright © 2026 All rights reserved

Lending and policy criteria and terms and conditions apply.

Contact info


5.0

Excellent

TrustScore 5 out of 5

4k reviews

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5.0

All reviews

(3,996)

387 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best broker by far

Nigel has been great throughout the house buying process. We are first home buyers and he made the process easy and clear with fantastic communication- only 2 months later and we are settled in our new space.

1 January 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Our experience with Philippa was great. She was very knowledgeable, able to answer all our questions, prompt with responses and, most importantly, found us a good deal on our insurance.

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Kirsty Clarke- Highly recommended for first home buyers

We were first home buyers and were given details for Kirsty Clarke from some one who had used her previously. The professionalism and helpful character of Kirsty’s work has made this process much easier than we ever thought it would be. Communication was outstanding as being a first home buyer I had many questions which she was always ready to assist with. She kept us informed through the entire process as we had no idea what we were doing. Thank you Kirsty and the team at Mike Pero !!!!

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Khouanchai- highly recommended!

We wanted to take a moment to thank K for helping us with our first home. We have now settled and everything went smoothly. She went above and beyond to help us with our situation given with our tight deadline, she got us approved within 3-5 days. She never left us all throughout the process and always answers promptly. 100% communication.

We’re very grateful for her expertise and will be sure to recommend her services to others.

Thank you very much.

A & M

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Mark the Magician

Our whānau recommended Mark and we couldn't be more thankful for his support. Mark was a great communicator, transparent and always made sure we understood the next steps. Mark was very giving with his time and also patient with us. There were no dumb questions.

Mark's guidance and involvement was the only reason we got the house we wanted. We would highly recommend Mark to any and all people that are keen to purchase their next property.

21 November 2025
Unprompted review
Mike Pero Mortgages logo

Reply from Mike Pero Mortgages

Thank you Awhina for your incredible kind words.
Buying a home can be one of the most challenging and emotionally demanding journeys people go through, and banking is often unnecessarily complex, which can add to that pressure and impact people in very real ways.
I do wish you and your whānau every happiness as you settle into your new home.
Kind regards
Mark

Rated 5 out of 5 stars

Really helpful for self employed couples!

Mandy was awesome - we had a bit of a complex situation with us both being self employed and having recent increases in our earnings that we needed to prove but she liaised with the bank on our behalf and sorted everything for us making it seamless. Would definitely recommend!

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Scott was excellent to deal with

Scott was excellent to deal with, He has great communication skills and knowledge of mortgages and the homebuying process.

He was always quick to pick up the phone and glad to answer all of our questions. He was helpful and encouraging throughout the whole process.

If you are looking for a mortgage broker you won't find anyone better

1 August 2025
Rated 5 out of 5 stars

Excellent!

We've used Mark previously and like our first experience, we again found him to be extremely helpful. Mark guides you through the whole process and makes it simple - he really knows the business, and he gets great results. He comes highly recommended by us, and we wouldn't consider using anyone else. Thanks Mark!

30 August 2025
Mike Pero Mortgages logo

Reply from Mike Pero Mortgages

Thanks so much, Justin. Appreciate your trust and the opportunity to help again — always here when you need me.

Rated 5 out of 5 stars

Philippa is so thoughtful and thorough

Philippa is so thoughtful and thorough. She always makes us feel valued and listened to when dealing with our insurance. 100% recommend, especially if you want someone trustworthy, professional, and kind.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Working with this amazing team has been…

Working with this amazing team has been a dream come true! As a new homeowner, I'm thrilled to have experienced their professionalism, open communication, and patience. Special thanks to James, Dean, Donnell, and the Mike però team - wishing you all the best

25 July 2025
Rated 5 out of 5 stars

Highly recommended.

Russell has a lot of knowledge and experience, which he was very generous with. It helped me navigate this journey of buying my own home. I really appreciated his clear and practical advice at each step of the process. I will recommend him to everyone.

4 September 2025
Rated 5 out of 5 stars

As a first-home buyer

As a first-home buyer, I honestly couldn’t have asked for a better mortgage advisor than Kirsty. She went above and beyond from day one — guiding me through every step, sending detailed property reports, and even connecting me with amazing health insurance brokers. Kirsty is incredibly knowledgeable, patient, and super responsive. She always took the time to explain things clearly and made what could have been a stressful process feel easy and exciting. I’m so grateful for all her help and can’t recommend her highly enough!

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Communication is clear and timely.

Communication is clear and always responded to. We asked Wayne to help us with refinancing as we were happy with the previous assistance when purchasing a property with two houses. This was a co-ownership so was not a straightforward application, Wayne's assistance was much appreciated.

8 September 2025
Rated 5 out of 5 stars

We had the absolute pleasure of working…

We had the absolute pleasure of working with Sammi as our mortgage broker, and we couldn’t be happier with the experience. From start to finish, she was incredibly professional, knowledgeable, and supportive throughout our entire buying and selling process.

Sammi went above and beyond to make everything run smoothly — explaining each step clearly, handling all the details efficiently, and keeping us well-informed along the way. She worked tirelessly to secure us the best possible interest rates, and her dedication truly made a difference in helping us achieve our goals.

What really stood out was her professionalism, patience, and genuine care for our situation. Buying and selling at the same time can be stressful, but Sammi made the whole process feel easy and stress-free.

We’re so grateful for all her help and couldn’t recommend her highly enough. If you’re looking for a mortgage broker who’s professional, proactive, and genuinely invested in your success, Sammi is the one!

25 September 2025

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