Miles Morgan Travel - Chepstow Reviews 

324
TrustScore 5 out of 5

4.9

14 High Street, NP16 5LQ Chepstow, Monmouthshire, GB


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Rated 5 out of 5 stars

I found the Miles Morgan representative helpful, pleasant, competent and willing to listen. We managed to get the paperwork delivered via printer whilst I was there and we discussed two trips for Ma... See more

Company replied

Rated 5 out of 5 stars

Excellent customer care. Sarah in Chepstow went above and beyond to help us book the right cruise for us. They are always so helpful and friendly, wouldn’t book any other way as they help sort any iss... See more

Rated 5 out of 5 stars

Agent was very helpful and took time to research various options available on my travel needs. Thereby reaching a satisfactory booking

Rated 5 out of 5 stars

We’ve just booked our September holiday for next year. Ellie has been fantastic once again in finding a suitable Hotel. Rhiannon & Catherine have also been involved. Good team work, nothing is too... See more

Company replied


Company details

  1. #4 of 208 best companies in Travel agent
  2. #2 of 52 best companies in Cruise Travel Agency

Written by the company

Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.


Contact info

  • 14 High Street, NP16 5LQ, Chepstow, Monmouthshire, United Kingdom

  • 01291 762006

4.9

Excellent

TrustScore 5 out of 5

324 reviews

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4.9

All reviews

(324)

3,190 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent professional and friendly service

Molly and Ellie were very friendly, professional and patient with our booking. Finding us a last minute holiday which exceeded our expectations and budget.

Thank you both!

30 May 2026
Miles Morgan Travel - Chepstow logo

Reply from Miles Morgan Travel - Chepstow

Thank you for your lovely review! It was a pleasure.
Kind Regards,
Molly.

Rated 5 out of 5 stars

Excellent experience yet again.

Yet again, we had a successful experience at the Chepstow branch of Miles Morgan. We booked a cruise, discussed further ideas and left with several ideas to think about. We met with Ellie again who understands the type of holidays we enjoy.

4 June 2026
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Reply from Miles Morgan Travel - Chepstow

Thank you for your lovely review! It is always a pleasure to book your holidays!
Kind regards
Ellie

Rated 5 out of 5 stars

Great team and very helpful

The team at Miles Morgan at Chepstow we’re very helpful and helping us choose our next river cruise.
The team are very knowledgeable about the holidays and travel 10 out of 10

3 June 2026
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Reply from Miles Morgan Travel - Chepstow

Thank you for your review! It is always a pleasure to book your holidays!
Kind regards
Ellie

Rated 5 out of 5 stars

We have never used Miles Morgan before

We have never used Miles Morgan before, why i don't know
We where helped by Molly, a truly delightful young lady who went out her way to help us gain the holiday we wanted. So glad we went into the shop, we will certainly use again. Thankyou Molly.

2 June 2026
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Reply from Miles Morgan Travel - Chepstow

Thank you for your lovely review! It was a pleasure to book your cruise for you! I look forward to booking your future holidays :)
Kind regards
Molly

Rated 5 out of 5 stars

Excellent services.

Excellent services.

31 May 2026
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Reply from Miles Morgan Travel - Chepstow

Thank you for your review!
Kind regards
Team Chepstow

Rated 5 out of 5 stars

Our Cruise to Italy

Miles morgan can always be trusted and they are again best travel agent of the year, after a disastrous start to a cruise, to say they pulled the stops out and sorted things is an under statement many thanks to them again in giving us a second chance to what was a fabulous holiday

24 May 2026
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Reply from Miles Morgan Travel - Chepstow

Thank you for your lovely review! I am so glad we managed to get you out there to join the cruise and we appreciate your further bookings with us!
Kind regards
Catherine

Rated 5 out of 5 stars

very efficient

very efficient, concise information and very friendly

16 May 2026
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Reply from Miles Morgan Travel - Chepstow

Thank you for your lovely review!
Kind regards
Rhiannon

Rated 5 out of 5 stars

Excellent travel agent really…

Excellent travel agent really knowledgeable go above & beyond to help you with your holiday requirements brilliant foreign exchange bureau would recommend them to anyone for all there travel requirements

15 May 2026
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Reply from Miles Morgan Travel - Chepstow

Thank you for your lovely review! It is always a pleasure booking your holiday!
Kind regards
Ellie

Rated 5 out of 5 stars

Super efficient service

Molly was very helpful answering our questions and contacting the travel companies on our behalf. She got back to us when she said she would and was extremely efficient. Definitely recommend.

12 May 2026
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Reply from Miles Morgan Travel - Chepstow

Thank you for your review!
It was a pleasure to book your holiday.
Kind regards
Molly

Rated 5 out of 5 stars

Ellie was great

Ellie was great, she planned our holiday just as we wanted it. Nothing was too much trouble ( we kept changing things)

2 May 2026
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Reply from Miles Morgan Travel - Chepstow

Thank you for your lovely review!
It was a pleasure booking your holiday and I'm glad we got the perfect itinerary for you.
Kind regards
Ellie

Rated 5 out of 5 stars

Great customer experience

Great customer experience booking with Miles Morgan Chepstow. Nothing was too much trouble to research, very knowledgeable, friendly and professional team. I will definitely use them in the future.

14 April 2026
Miles Morgan Travel - Chepstow logo

Reply from Miles Morgan Travel - Chepstow

Thank you for your lovely review! It was a pleasure booking your holiday!
Kind regards
Ellie

Rated 5 out of 5 stars

You have always been professional and…

You have always been professional and efficient staff has always been helpful and courteous we booked the cunard 2 yeats ago but had to cancel because my husband had a stroke am going with my daighter very excited

12 April 2026
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Reply from Miles Morgan Travel - Chepstow

Thank you for your lovely review! I am so glad we could get your Cunard cruise booked for you!
Kind regards
Catherine

Rated 5 out of 5 stars

can't do enough…

Very nice and helpful can't do enough for you

3 April 2026
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Reply from Miles Morgan Travel - Chepstow

Thank you for your kind review!
Kind regards
Ellie

Rated 5 out of 5 stars

Extremely knowledgeable and efficient staff.

The staff are extremely knowledgeable, friendly and super efficient. They match our holidays to our specifications, perfectly.

1 April 2026
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Reply from Miles Morgan Travel - Chepstow

Thank you for your lovely review! It is always a pleasure to book your holidays!
Kind regards
Rhiannon

Rated 5 out of 5 stars

We went in the Chepstow branch to book…

We went in the Chepstow branch to book a city break in Florence. Ellie was very helpful and after going through a few options, we were very happy with our holiday for October

8 April 2026
Miles Morgan Travel - Chepstow logo

Reply from Miles Morgan Travel - Chepstow

Thank you for your lovely review! It was a pleasure to book your holiday!
Kind regards
Ellie

Rated 5 out of 5 stars

South A American Adventure

I was dealt with by Ellie, who was very efficient, friendly and patient. In order to ensure that my booking was confirmed she had to remain at the office after closing time, which I greatly appreciated. Thanks to her advice and dedication, she saved me a great deal of money.

31 March 2026
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Reply from Miles Morgan Travel - Chepstow

Thank you for your lovely review! It was my pleasure to get this one booked for you.
Kind regards
Ellie

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