Miles Morgan Travel - Chepstow Reviews 

325
TrustScore 5 out of 5

4.9

14 High Street, NP16 5LQ Chepstow, Monmouthshire, GB


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Rated 5 out of 5 stars

I found the Miles Morgan representative helpful, pleasant, competent and willing to listen. We managed to get the paperwork delivered via printer whilst I was there and we discussed two trips for Ma... See more

Company replied

Rated 5 out of 5 stars

Excellent customer care. Sarah in Chepstow went above and beyond to help us book the right cruise for us. They are always so helpful and friendly, wouldn’t book any other way as they help sort any iss... See more

Rated 5 out of 5 stars

Amazing staff, always friendly and helpful. Had to rearrange a river cruise and it was seamless, and to find a replacement holiday, a really great experience.

Rated 5 out of 5 stars

Agent was very helpful and took time to research various options available on my travel needs. Thereby reaching a satisfactory booking


Company details

  1. #4 of 208 best companies in Travel agent
  2. #2 of 52 best companies in Cruise Travel Agency

Written by the company

Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.


Contact info

  • 14 High Street, NP16 5LQ, Chepstow, Monmouthshire, United Kingdom

  • 01291 762006

4.9

Excellent

TrustScore 5 out of 5

325 reviews

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4.9

All reviews

(325)

3,190 reviews in the last 12 months

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Rated 5 out of 5 stars

South A American Adventure

I was dealt with by Ellie, who was very efficient, friendly and patient. In order to ensure that my booking was confirmed she had to remain at the office after closing time, which I greatly appreciated. Thanks to her advice and dedication, she saved me a great deal of money.

31 March 2026
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Reply from Miles Morgan Travel - Chepstow

Thank you for your lovely review! It was my pleasure to get this one booked for you.
Kind regards
Ellie

Rated 4 out of 5 stars

It was quick and easy to make my…

It was quick and easy to make my booking, by the agent staff. Gave my budget that she asked me, came away with 2 options. Going away to celebrate my upcoming birthday. Very happy with my choice, even tho I wanted to go to Playa De last Americas,but my budget couldn't stretch that much.

22 March 2026
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Reply from Miles Morgan Travel - Chepstow

Thank you for your review!
Kind regards
Rhiannon

Rated 5 out of 5 stars

Holiday

Ellie listened to our requests and found us a holiday we are looking forward to.

5 April 2026
Miles Morgan Travel - Chepstow logo

Reply from Miles Morgan Travel - Chepstow

Thank you for your lovely review!
Kind regards
Ellie

Rated 5 out of 5 stars

Catherine knowledgeable

Catherine is very knowledgeable and helpful and always gives us the time that we need to come to a decision

2 April 2026
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Reply from Miles Morgan Travel - Chepstow

Thank you for your review! It is always a pleasure to book your holidays!
Kind regards
Catherine

Rated 5 out of 5 stars

Service

Very helpful staff willing to go that extra mile

29 March 2026
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Reply from Miles Morgan Travel - Chepstow

Thank you for your review! It was pleasure to book your cruise!
Kind regards
Molly

Rated 5 out of 5 stars

Great Staff

The staff are extremely friendly, efficient and patient. Nothing is too much trouble. I highly recommend them. The staff are an asset to the company.

17 March 2026
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Reply from Miles Morgan Travel - Chepstow

Thank you for your lovely review! It was a pleasure booking your flights.
Kind regards
Rhiannon

Rated 5 out of 5 stars

It is always an enjoyable experience to…

It is always an enjoyable experience to book with Miles Morgan in Chepstow because the staff are friendly and take time to answer any questions that we have.
The staff are very knowledgeable and are prompt in sending holiday quotes.

21 March 2026
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Reply from Miles Morgan Travel - Chepstow

It is always a pleasure booking your holidays! Thank you so much for your kind words. Warm regards, Rhiannon

Rated 5 out of 5 stars

Without a doubt the place to go to book your holiday

The staff in the shop are extremely knowledgeable and friendly, they go out of their way to find and book your perfect holiday.
Nothing is too much trouble.
Special Thankyou to Rhiannon for her support in finding and booking our holiday, it was a seamless experience.

21 March 2026
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Reply from Miles Morgan Travel - Chepstow

Thank you for your lovely review Claire! It was a pleasure. Kind regards Rhiannon

Rated 5 out of 5 stars

Happy holidays.

As usual staff at Chepstow first class. Helpful, approachable and very knowledgeable.

20 March 2026
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Reply from Miles Morgan Travel - Chepstow

Thankyou for your lovely words. Kind regards, Catherine

Rated 5 out of 5 stars

As helpful as always

As helpful as always

18 March 2026
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Reply from Miles Morgan Travel - Chepstow

Thank you Mrs Stocks! It is always a pleasure booking your Sandals holiday!
Kind regards
Ellie

Rated 5 out of 5 stars

Very friendly and efficient service…

Very friendly and efficient service from all the team members we have dealt with

10 March 2026
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Reply from Miles Morgan Travel - Chepstow

Thank you for your lovely review! It was a pleasure booking your family holiday.
Kind regards
Catherine

Rated 5 out of 5 stars

I liked having an appointment

I liked having an appointment . Having arranged it by email. It was good I was expected. Molly was aware of my requirements. It was important for me for her to have some understanding of my personal circumstances prior to to the appointment

14 March 2026
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Reply from Miles Morgan Travel - Chepstow

Thank you for your lovely review! It was a pleasure booking your holiday.
Kind regards
Molly

Rated 5 out of 5 stars

Nothing is too much trouble

Nothing is too much trouble, lovely staff,courteous, knowledgeable, pleasant and friendly.

12 March 2026
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Reply from Miles Morgan Travel - Chepstow

Thank you for your lovely review! It is always a pleasure booking your holidays.
Kind regards
Ellie

Rated 5 out of 5 stars

Warmth and helpfulness of Molly Large…

Warmth and helpfulness of Molly Large who dealt well with all my queries with a smile. I will be calling again to arrange insurance.

5 March 2026
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Reply from Miles Morgan Travel - Chepstow

Thank you for your lovely review!
It was a pleasure to book your river cruise!
Kind regards
Molly

Rated 5 out of 5 stars

Excellent service …

What can you say other than extremely helpful, knowledgeable and professional and being warm and friendly, even being offered a coffee.

7 March 2026
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Reply from Miles Morgan Travel - Chepstow

Thank you for your lovely review. It is always a pleasure booking your holidays here in Chepstow!
Kind regards, Rhiannon

Rated 5 out of 5 stars

First Time Cruise Booking

Rhiannon was very helpful and knowledgeable and explained the various options clearly.

27 February 2026
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Reply from Miles Morgan Travel - Chepstow

Thank you for your lovely review! It was a pleasure to book your cruise!
Kind regards
Rhiannon

Rated 5 out of 5 stars

Happy Customers

Once we explained what we thought we would like our request was met with friendly, expert advice. Successful outcome, booked before the end of the day.

5 March 2026
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Reply from Miles Morgan Travel - Chepstow

Thank you for your lovely review! I'm so glad we could find such a great option for you!
Kind regards
Rhiannon

Rated 5 out of 5 stars

Exceptional Service

I enjoy using Miles Morgan for my travel arrangements. I receive a professional and friendly service and nothing is too much trouble for the member of staff who is attending to me.

1 March 2026
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Reply from Miles Morgan Travel - Chepstow

Good afternoon, thank you so much for your lovely comments, its a pleasure helping you with your holidays.
Kindest regards
Catherine

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