Miles Morgan Travel - Chepstow Reviews 

324
TrustScore 5 out of 5

4.9

14 High Street, NP16 5LQ Chepstow, Monmouthshire, GB


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Rated 5 out of 5 stars

I found the Miles Morgan representative helpful, pleasant, competent and willing to listen. We managed to get the paperwork delivered via printer whilst I was there and we discussed two trips for Ma... See more

Company replied

Rated 5 out of 5 stars

Excellent customer care. Sarah in Chepstow went above and beyond to help us book the right cruise for us. They are always so helpful and friendly, wouldn’t book any other way as they help sort any iss... See more

Rated 5 out of 5 stars

Agent was very helpful and took time to research various options available on my travel needs. Thereby reaching a satisfactory booking

Rated 5 out of 5 stars

We’ve just booked our September holiday for next year. Ellie has been fantastic once again in finding a suitable Hotel. Rhiannon & Catherine have also been involved. Good team work, nothing is too... See more

Company replied


Company details

  1. #4 of 208 best companies in Travel agent
  2. #2 of 52 best companies in Cruise Travel Agency

Written by the company

Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.


Contact info

  • 14 High Street, NP16 5LQ, Chepstow, Monmouthshire, United Kingdom

  • 01291 762006

4.9

Excellent

TrustScore 5 out of 5

324 reviews

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4.9

All reviews

(324)

3,190 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from Rhiannon in Chepstow

Excellent service from Rhiannon in Chepstow
She looked at various holiday and emailed the details to me
We then called in and she patiently discussed everything
Nothing was too much trouble
Booked a holiday with them to Canada

10 February 2026
Miles Morgan Travel - Chepstow logo

Reply from Miles Morgan Travel - Chepstow

Thank you for your lovely review! It was a pleasure booking your holiday to Canada!
Kind regards
Rhiannon

Rated 5 out of 5 stars

Excellent service and experienced…

Excellent service and experienced staff. Went in to get some euros for one holiday and landed up dropping four grand on another.

27 May 2025
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Reply from Miles Morgan Travel - Chepstow

Thank you for your lovely review!
Kind regards
Rhiannon

Rated 5 out of 5 stars

Very helpful and friendly

Been here many time and all staff are polite and helpful
Have booked all my holidays here wouldn’t go anywhere else now

22 February 2026
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Reply from Miles Morgan Travel - Chepstow

Thank you for your lovely review. It is always a pleasure booking your holidays!
Kind regards
Ellie

Rated 5 out of 5 stars

Are experience booking are cruise at…miles morgan

Are experience booking are cruise at miles morgan as always been very good . Booking are cruise yesterday with sarah Jones she was very abliging nothing was to much trouble a very pleasant experience .

21 February 2026
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Reply from Miles Morgan Travel - Chepstow

Thank you for your lovely review! It was a pleasure booking your cruise for you.
Kind regards
Sarah

Rated 5 out of 5 stars

AS ALWAYS A PLEASURE VISITING CHEPSTOW…

AS ALWAYS A PLEASURE VISITING CHEPSTOW BRANCH AS THE STAFF ESPECIALLY RHI ARE ALWAYS SO HELPFUL AND INFORMATIVE

19 February 2026
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Reply from Miles Morgan Travel - Chepstow

Thank you for your lovely review! It is always a pleasure booking your cruises!
Kind regards
Rhiannon

Rated 5 out of 5 stars

My experiance

The staff were extreamly helpful

18 February 2026
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Reply from Miles Morgan Travel - Chepstow

Thank you for your review Mr Cook! It is always a pleasure to book your holidays and thank you for always bringing us chocolates!
Kind regards
Ellie

Rated 5 out of 5 stars

Friendly efficient team who really know…

Friendly efficient team who really know their stuff. There’s no rush, they take time to look at all the options and find you the best fit holiday. Makes choosing a holiday a wonderful experience

1 January 2026
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Reply from Miles Morgan Travel - Chepstow

Thank you for your lovely review! It is always a pleasure booking your holiday!
Kind regards
Team Chepstow

Rated 5 out of 5 stars

All the staff are always very friendly…

All the staff are always very friendly and they take all the stress out of booking a holuday.we have recently done a adventure holiday ,and on return booked another big trip with them.,cant reccommend them enough.

14 February 2026
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Reply from Miles Morgan Travel - Chepstow

Thank you for your review! It's always a pleasure to book your holidays and hear about your adventures!
Kind regards
Rhiannon

Rated 5 out of 5 stars

Excellent Friendly Professional Prompt…

Excellent Friendly Professional Prompt service from all staff, including after sales service.
Would highly recommend.

13 February 2026
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Reply from Miles Morgan Travel - Chepstow

Thank you for your lovely review! It was a pleasure booking your holiday!
Kind regards
Team Chepstow

Rated 5 out of 5 stars

All good

All good. Very thorough.

10 February 2026
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Reply from Miles Morgan Travel - Chepstow

Thank you for your review!

Rated 5 out of 5 stars

Extremely positive experience

Very friendly and helpful staff no hard sale would use them again

31 January 2026
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Reply from Miles Morgan Travel - Chepstow

Thank you for your review!
Kind regards
Team Chepstow

Rated 5 out of 5 stars

Great service

The very polite, helpful staff.
Rhiannon was the young lady who I saw a few times.
She was very helpful and patient.

7 February 2026
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Reply from Miles Morgan Travel - Chepstow

Thank you for your lovely review! It was a pleasure booking your holiday :)
Kind regards
Rhiannon

Rated 5 out of 5 stars

Why on earth would anyone want to book…

Why on earth would anyone want to book a holiday on line when you can get such a helpful experience with the team at Chepstow ??
Catherine had been such a great help to me in booking a holiday for our family of twelve people - she has smoothed out all the problems and been incredibly helpful whenever a new problem has arisen….which with a spread out family was often. To be fair - all the staff at Chepstow have been brilliant -even if it was not “their” booking -they acted as a team.
If I could have given ten stars, then I would have.
I rarely write reviews-so for me to do so is quite exceptional.

6 February 2026
Unprompted review
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Reply from Miles Morgan Travel - Chepstow

Thank you very much for such a lovely review! I am so pleased you are happy with the service and we will endeavour to keep this going for any future holidays you book with me
Kindest regards
Catherine

Rated 5 out of 5 stars

Great communication

Rhiannon was very helpful with our enquiries, great suggestions, when we changed our minds a couple of times it was no problem. A very smooth process, great communication, thank you. We can't wait for our holiday now.

1 February 2026
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Reply from Miles Morgan Travel - Chepstow

Thank you for your lovely review! I'm glad we found the right holiday for you and your family :)
Kind regards
Rhiannon

Rated 5 out of 5 stars

Great Service

Very impressed with the service we received from Rhiannon at the Chepstow branch. She has booked a few holidays for us now and received excellent service each time. Will definitely be booking with Rhiannon again.

25 January 2026
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Reply from Miles Morgan Travel - Chepstow

Thank you for your lovely review! It was a pleasure to book both your holidays :)
Kind regards
Rhiannon

Rated 5 out of 5 stars

A great service from start to finish

A great service from start to finish. Rhiannon carried out extensive research to ensure that we booked the correct destination after exploring multiple options for us. As a seasoned traveller herself, she understood what we wanted from our holiday. She was totally professional; just like Miles Morgan.

18 January 2026
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Reply from Miles Morgan Travel - Chepstow

Thank you so much for your lovely review! It was a pleasure to book your holiday and chat with you about all your walking holidays!
Kind regards
Rhiannon

Rated 5 out of 5 stars

The staff at the shop care

The staff at the shop care, and try hard to get the holiday that suits me.

28 January 2026
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Reply from Miles Morgan Travel - Chepstow

Thank you for your review! It is always a pleasure to book your holiday.
Kind regards
Rhiannon

Rated 5 out of 5 stars

Great service.friendly

Great service.friendly, informative and listened to our thoughts and wishes.

24 January 2026
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Reply from Miles Morgan Travel - Chepstow

Thank you for your review!
Kind regards
Team Chepstow

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