MINDTHEGAP Reviews 

I have started following MINDTHEGAP after reading about them in a Romanian magazine. I get excited every time they come up with a new collection and I feel their style resonates with mine.

Great product, well wrapped and clear communication

I am very happy with the service, the updates and how quick the goods were delivered. Thank you!

Easy website to navigate.
However I wanted to send the sample to my sister who lives in England but when I choose to pay in Euros it would. not give the option to post to UK in the dropdown list

easy to order via website, delivered in short amount of time, product was wrapped perfectly, I am happy!
Thank you!

Excellent. We ordered four lamps and four lampshades which are all fabulous. Sadly one of the shades was damaged in transit, but a replacement was sent immediately. Great customer service.

This was our third picture from MTG and, as with the others we are delighted with the quality of the product and the service and delivery. Our only issue is that MTG do not have a wider range of items to go with the excellent ones they do have

It was easy to order, and de delivery was Quick and good.

Amazing designs and quality, top notch brand.

I ordered wallpaper samples, which came very promptly and look great.

Amazing wallpaper. Goes up beautifully. High quality. Vivid colors. I can't say enough how much I love it.

I bought the Shibui wallpaper in copper. When I saw it on the wall I thought my decorator had made a mistake - there a section in a vertical line where it is very mismatched, both tonally and in alignment. It turns out that this is the actual pattern in the middle of the third roll (it's a 3 roll set).

I would never have bought it if I knew it looked so wrong, and wondered how I had missed this. When I checked the promotional image there is a dressing gown hung all the way down that area of wallpaper so you can't see the offending section (Google it). I can only assume that was deliberate. No other online image shows this problematic area so I only had the one photo to go off prior to purchase.

I contacted the company through my supplier and Mind The Gap keep saying that the second roll looks like it has been hung incorrectly and offered to send out a new second roll. It's absolutely infuriating as I've sent multiple pictures and it's abundantly clear it's hung correctly. The problem is in the middle of the third panel so refitting the second panel would make no difference to anything.

So in summary, I feel that the promotional material is misleading and I'm just being fobbed off. I'd never use this company again as their customer services is as bad as its wallpaper.

All steps of the order were smooth and as expected.

Perfect service. Perfect products! Order for full room to be placed soon!

Aristocracy wallpaper shrunk.
I ordered 1 roll of wallpaper for my customer, in order to to use in a frame behind the bed, as a feature wallpaper (focal point).
I ordered a sample, but it was too small to see the full selection of colours within it.
I then had to guess what the other shades were in order to co-ordinate my customers room.
It arrived sooner than I expected.
Whilst hanging it, it felt strong and at that stage I was happy. All the seams were perfectly aligned.
I returned to my customers house the next day to carry on the decorating and discovered that numerous seams had shrunk, leaving very obvious white gaps (the background paper was charcoal black).
I was very disappointed and frustrated at the finished effect. As I had already hung the wallpaper, I couldn’t remove it again and at over £100 felt annoyed.
I needed to carry on with my customers project, so I had no choice but to use the damage limitation attitude.
I went to an art shop and purchased some soft willow charcoal and the next day proceeded to draw don’t all the seams and rub the charcoal into the seams, hoping my customer wouldn’t notice.
Considering the cost of the paper, I am shocked That I was forced to do this in order to rectify the situation.
I run a home refurbishment service which I have owned for over 20 yrs. I am both a qualified decorator and interior designer. Therefore hanging wallpaper is a task I carry out frequently.
See my website girlaboutthehousehouzz and
girlaboutthehouse.com
When I expressed my disappointment with the wallpaper.The reply was very unsatisfactory and in fact inferred that I didn’t know what I was doing !
I was offered another roll if I wanted one and if I wanted to re hang it.
This was unsatisfactory for me, I had already paid for 1 roll and could not take the paper off again without incurring an extra cost to the customer or absorb the cost myself for time spent stripping the wall and rehanging the paper. I also needed to move on with the project and didn’t have the luxury of time.
Therefore, I believe the product is sub standard, not worth the cost incurred AND customer service leaves a lot to be desired.

I buyed 5 imperial flora i reciced only 4
You stole my money

I ordered samples which arrived fast.
Very impressed with designs and will use some in project.
M.Reniers
Interior Architect

Beautiful samples and a quick service in sending them!

I bought the most beautiful book It came very fast and was packaged well.
I will be buying from Mind The Gap again for sure.
Just a visit to their webshop is like a fantastic adventure! Do yourself a favor and give it a look.