MiniCabRide Reviews 3,532

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 542 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its reliability and efficiency, often highlighting the professionalism and friendliness of the staff. Many appreciate the smooth booking process and the excellent communication received, including advance notifications about drivers and vehicles. Reviewers frequently mention that drivers arrive on time or even early, ensuring a stress-free journey, and that the pricing is considered fair and competitive. However, some customers also noted issues with punctuality, with drivers arriving late for scheduled pickups, causing stress and missed flights. There were also instances where customers received inaccurate information about driver whereabouts or experienced problems with car seat availability and safety, despite prior confirmation.

What people talk about most

Service

Reviewers highlight positive aspects of service, frequently praising the professionalism, punctuality, and... See more

Staff

Users describe positive interactions with staff, frequently highlighting drivers as professional, friendly,... See more

Delivery service

Customers had positive experiences with delivery service, with many reviewers highlighting drivers arriving... See more

Booking process

Clients share positive opinions on the booking process, finding it easy and straightforward with no hidden... See more

Price

Customers consistently note positive experiences with price, often finding it very competitive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Second time we get this service. We were very happy, better value for money than ordering last minute and you have peace of mind that someone will be there for you! And now I know we can trust the co... See more

Rated 5 out of 5 stars

Minicabride are an excellent taxi service. I have used them time and again for airport trips and i have always felt like giving a five star review for the driver and communication received. Always rel... See more

Rated 5 out of 5 stars

We were travelling to London and there was a Tube strike on so we decided to book a taxi, which we dont usually do. There was good communication with the company via email and text. The drivers arrive... See more

Company replied

Rated 5 out of 5 stars

Thank you for amazing service. Ali was on time and exactly where we expected. He contacted us in advance of his arrival to confirm and kept in touch throughout the process. I'd highly recommend the... See more

Company replied


Company details

  1. #8 of 20 best companies in Taxi service
  2. #9 of 21 best companies in Airport shuttle service
  3. #6 of 15 best companies in Minibus taxi service
  4. #9 of 16 best companies in Sightseeing Tour Agency
  5. #88 of 149 best companies in Tour operator
  6. #14 of 39 best companies in Transportation service

Written by the company

MiniCabRide is a unique ground transport solution in London and the United Kingdom for Airport-Seaport-Station and long-distance transfer. MiniCabRide customers can book by call, email, web, or app and travel in style. We have various vehicles in our fleet to cater to all types of journeys from a standard sedan to MPVs, executives, and Minibuses to transport passengers and luggage. MinicabRide has pledged for Emission 0 vehicles until 2025 to reduce carbon emissions. Benefits of booking with MinicabRide 1- Flight Monitoring Facility 2- Fix Price 3-Reliable and efficient 4-Affordable 5-Available on Call-Web-App 6-Covering Whole United Kingdom and all London airports and seaports.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We are very satisfied

We are very satisfied
Drivers very nice
Good experience

8 May 2026
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

Very nice experience

The driver was very friendly and gave us some suggestions for our stay, what to visit etc. Service was very fine from the moment we made the booking. Easy site and communication. Great car.

6 May 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

Excellent mini cab service for my…

Excellent mini cab service for my airport drop off. The driver was punctual, professional, and the journey was smooth and comfortable. Great communication throughout and I arrived at the airport on time without any stress. Highly recommend!

6 May 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

It's all eccellent

6 May 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

A great service with good communication

Great communication from the company, I had to change the pickup time a couple of times, and they were very accommodating. The driver arrived five minutes early and the journey went very smoothly. I’ll definitely use again!

6 May 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

Excellent and reliable service - thank you!!

Our driver was unbelievably helpful and kind - he made a potentially stressful journey super smooth :)

We were heading to the airport with a lot of luggage, and he was very on-time and loaded our baggage super safely. The car smelled lovely and clean, and on the other side he even gave us two pound coins for the trolleys for the luggage! It made our day.

Not to mention the fact that the journey was significantly cheaper than with Uber.

3 May 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

Amazing ride

I had an amazing ride. The driver is cool and easy going, he delivered the service I paid for. I honestly recommend.

5 May 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

Our driver Ahmad was very helpful

Our driver Ahmad was punctual, courteous, professional and a very safe driver. We had a very pleasant journey and felt safe at all times.

3 May 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

First off booking was extremely easy

First off booking was extremely easy, from the start, staff were on hand to help, calling a few days before to confirm and on the morning to let us know what was happening. We messed up and went to the wrong station exit and both the staff member on the phone and the driver were so helpful and understanding, it took all of the stress out of the situation. The driver came to us and was absolutely delightful. He helped us with our bags and got us straight in. His driving was so safe and careful and he got us to our destination in no time. I can't recommend this service enough, I was extremely stressed about travelling through London at 4am with an autistic child and this company took every bit of stress away. Staff were professional and courteous throughout the entire process. I cannot recommend highly enough! Thank you!

2 May 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

Driver was early!

Driver was early, friendly, just normal. Car lacked suspension if I’m being fussy but for the price of £97 to Stansted airport from tooting I couldn’t complain. I felt safe being a lady travelling at 1.45am all that way so would highly recommend them. Would use again without a doubt!

1 May 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

Great and reliable service

My family and I have used this service before and we cannot fault them. The drivers are always polite, respectful and friendly. He arrived on time and just the service was amazing. The communication from the company was very thorough and they always answered your queries if you had any. I will definitely recommend them and will always be using them in the future.

1 May 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

safe driver

30 April 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

Great communication and good driver

28 April 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

On time and reasonably priced

On time and reasonably priced

28 April 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

Driver polite

Driver polite; helpful and punctual.
Car very confortable
Good experience.
Thank.

26 April 2026
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

Other example of perfect TAXI service in London

I did receive confirmation call from MiniCabRide in 10-15 min after online booking and payment completion which was quite easy.
I'd like to give our driver Ahmed 6 starts if I could. He did arrive 8 min earlier and demonstrating good knowledge of the route and nice driving skills (there was a fog on the motorway) totally surprised me arriving 30-40 min earlier than any predictions and expectations. Driving from SW19 to Stansted Air port is a big challenge any time at any route.
Will recommend.
Thank you!
Kiril

25 April 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

Amazing service as usual

Amazing service as usual. Really friendly driver

25 April 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

Amazing

Can’t really for always come back and still the Services on point catering to all my questions any time. Very competitive with the price and and never let me down have been using them for the last three years

24 April 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Helena

Thank you so much for your continued trust and for being with us over the last three years. It truly means a lot to us that you keep coming back and that our service has consistently met your expectations. We're especially pleased to hear that our team has been able to answer all your questions at any time and provide support whenever needed.

We always aim to offer competitive pricing without compromising on service quality, so it's great to know that this has made a difference for you. Your feedback about our reliability and consistency is exactly what we strive for, and we're grateful that we’ve never let you down.

We sincerely appreciate your loyalty and look forward to continuing to provide you with the same dependable service for many more journeys to come.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

Reliable

Reliable, trusted as always.

23 April 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

Rated 5 out of 5 stars

Great service

Great service, lovely driver, would really recommend.

22 April 2026
Unprompted review
MiniCabRide logo

Reply from MiniCabRide

Dear Customer,

Thank you for taking the time to share your review. We truly appreciate your feedback, and we’re delighted to hear that your experience with our services was a positive one.

At MiniCabRide, we strive to provide exceptional service and go above and beyond for our customers. Your satisfaction is our top priority, and we’re grateful for the trust you’ve placed in us.

If there’s anything more we can assist you with, please feel free to reach out at any time.

We look forward to the pleasure of serving you again soon.

Warm regards,
Customer Care MiniCabRide

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