Mini First Aid Reviews 

2,394
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 346 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the instructors for being extremely knowledgeable, friendly, and approachable, ensuring that every participant feels completely supported throughout the session. Reviewers mention that teachers create a relaxed and welcoming atmosphere, successfully breaking down complex first aid information into clear, engaging, and easy-to-understand explanations for everyone. Some people also felt that the practical hands-on activities and demonstrations using mannequins were exceptionally useful for building real-life emergency confidence. Consumers consistently highlight that these well-structured classes deliver great value for money, leaving attendees thoroughly equipped with essential safety tips and valuable take-away booklets.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting instructors as friendly, knowledgeable, and... See more

User experience

Consumers find user experience to be positive, highlighting friendly and knowledgeable tutors who create a... See more

Service

People report high satisfaction with the service, describing the training as thorough, informative, and... See more

Product

Customers shared immense satisfaction regarding the product, noting that the content is fantastic and pitched... See more

Value for money

Users describe great satisfaction with value for money, frequently highlighting that the course is priced... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We attended this group as new grandparents who needed a bit of revision on our first aid. Claire was welcoming, we had a chance beforehand to ask for any particular points of discussion. The 2 hour... See more

Company replied

Rated 5 out of 5 stars

My husband, father-in-law and I attended a Baby Mini First Aid course yesterday evening, and we all thought it was fantastic! Liz Watt was absolutely amazing! She was so friendly, knowledg... See more

Company replied

Rated 5 out of 5 stars

The Emergency First Aid course was excellent and good value for money; our instructor Judith certainly knew how to keep us engaged whilst getting the important information across. I hope I never need... See more

Company replied

Rated 5 out of 5 stars

Baby first aid 16 August 2026 Mulbarton village Hall - trainer Laura. As a new grandparent I was keen to learn first aid skills. Well structured 2hr course, relaxed environment and Laura was very know... See more

Company replied


Company details

  1. Class
  2. also in
  3. Hospital equipment and supplies store
  4. Medical supply store

Written by the company

Mini First Aid offers a range of classes across the UK for all the family; parents, grandparents, carers and for children as young as three years old, training them in basic and life-saving first aid. As the leading provider of first aid classes for parents, carers and children across the UK, Mini First Aid currently has over 70 franchises, training over 2,000 families each week, in basic and lifesaving first aid. Kate, together with husband Matt, appeared on hit BBC One Series, Dragons' Den in 2021 and gained an investment from Sara Davies MBE who continues to champion the business. Mini First Aid classes are affordable and flexible, to suit people’s busy lives. Mini First Aid are the official partners of the Meningitis Research Foundation, Children's Burns Trust and The Sepsis Trust and are committed to support the health education targets of these organisations. Mini First Aid also partner with the National Childbirth Trust (NCT) and The Twins Trust for first aid education for parents and carers supported by these organisations. Mini First Aid products, including the award winning Mini First Aid Kits are available to buy from Mini First Aid classes, and leading UK retailers including; Amazon, John Lewis & Partners and Well Pharmacy. Mini First Aid podcast 'Family Health' features in top 25% of podcasts and covers a range of family health issues.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2k reviews

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5.0

All reviews

(2,394)

341 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent session from Nikki

Excellent session from Nikki, very informative and interesting. Thank you 😊

1 October 2026
Unprompted review
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Reply from Mini First Aid

Thank you for your lovely review! 💚

Rated 5 out of 5 stars

Thanks Nicki

Thanks Nicki - great session! Catered for a private evening session. Great personality - perfect for the family session! 😁

1 October 2026
Unprompted review
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Reply from Mini First Aid

Thank you for your lovely review and for choosing Mini First Aid! 💚

Rated 5 out of 5 stars

Fantastic course and trainer

First aid course was excellent. The trainer Richard was so welcoming, friendly and knowledgable. It was a full day but it actually passed very quickly. We got a lot of hands on practice as well as talking through a lot of scenarios. This is my first ever first aid course and now I feel confident in dealing with issues as they arise with school children.

26 September 2026
Unprompted review
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Reply from Mini First Aid

Thank you so much for your fantastic review! We really appreciate you taking the time to share your experience and for joining us for your first aid training. We’re delighted to hear you enjoyed the hands-on practice and scenario-based learning, and that you’re now feeling more confident supporting school children 💚

Rated 5 out of 5 stars

Course, was run by very experienced..

This course was packed with a useful tips , observations and guidance how to deliver first aid , to the babies and children.
Course was run by a very experienced course trainer, who went beyond to train our group on the basics of the first aid for smaller people and babies.
The course tutor,has got on hands experience in the first aid, as she volunteers as a first responder.
She had with her her assistant, Chloe, who was a great help, and was being trained , to be able to deliver , the course herself.She was really approachable.
We have had a chance to practice CPR.

19 September 2026
Unprompted review
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Reply from Mini First Aid

Thank you so much for your lovely feedback! We’re delighted to hear you found the course informative, approachable and full of practical advice. Thank you for choosing Mini First Aid 💚

Rated 5 out of 5 stars

Brilliant course

Brilliant course. Very comprehensive and delivered excellently. I would recommend this for any parent, grandparent or anyone looking after babies and children.

17 September 2026
Unprompted review
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Reply from Mini First Aid

Thank you for your wonderful feedback! We’re so pleased you found the course comprehensive and informative. Thank you again for joining us 💚

Rated 5 out of 5 stars

100% worth it!

Vanessa was amazing. We attended as soon to be first parents feeling clueless but the class was informative, engaging and more importantly, we feel so much more prepared for our arrival. Great value for money! Thank you

17 September 2026
Unprompted review
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Reply from Mini First Aid

Thank you for your lovely review! We’re so pleased you found the class engaging and informative, and that you’re feeling more confident as you prepare to welcome your little one. Wishing you all the very best for your new arrival 💚

Rated 5 out of 5 stars

Great experience

We are really pleased with our staff Adult Awareness training delivered by Hafsa Dar. We are preparing for a hike and want to be prepared for any first aid or emergency situations that might arise. The training was thorough, well paced and taught very well. The practical activities helped us solidify the information we had been taught. We will definitely return for a refresher session with more of our colleagues. Highly recommended.

15 September 2026
Unprompted review
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Reply from Mini First Aid

Thank you so much for your fantastic feedback! We’re delighted to hear you found the training thorough, engaging and practical, and that it’s helped you feel more prepared for your hike. We look forward to welcoming you and your colleagues back for a refresher 💚

Rated 5 out of 5 stars

This is a brilliant course for anyone…

This is a brilliant course for anyone who has not undertaken baby/adult first aid before. I came away feeling empowered and confident about what to do in an emergency. The tutors were lovely and gave me some good tools and tips.

12 September 2026
Unprompted review
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Reply from Mini First Aid

Thank you so much for your lovely feedback. It's great to hear you came away feeling empowered and confident about what to do in an emergency. Thank you for joining us 💚

Rated 5 out of 5 stars

Hitchin Course

Attend this course in Hitchin. As new grandparents this was a great refresher for us to feel confident when dealing with an emergency. Isabelle was a fantastic tutor and incorporated many personal examples. Her knowledge was superb. Invaluable and I would strongly recommend.

28 August 2026
Unprompted review
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Reply from Mini First Aid

Thank you so much for your lovely feedback! We’re delighted to hear the course gave you greater confidence as new grandparents and was such a valuable refresher. Thank you for recommending Mini First Aid 💚

Rated 5 out of 5 stars

Fantastic

Fantastic, so easy to book and organise and benefitted so many including our parents. We shall be booking again for staff training too!

8 September 2026
Unprompted review
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Reply from Mini First Aid

Thank you so much for your lovely feedback! We’re delighted to hear the booking process was so easy and that the training benefited so many people. We look forward to supporting you again with your staff training 💚

Rated 5 out of 5 stars

Excellent training

Excellent training - informative, interesting and engaging.

3 September 2026
Unprompted review
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Reply from Mini First Aid

Thank you so much for your feedback 💚

Rated 5 out of 5 stars

Emily …mini first aid course

Emily gave so much information in a short space of time. She covered many topics of baby/child first aid which has given me more confidence to look after my young grandchildren with more confidence.

5 September 2026
Unprompted review
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Reply from Mini First Aid

Thank you so much for your lovely feedback! We’re delighted to hear you found the course informative and that it’s given you greater confidence when caring for your young grandchildren. It’s wonderful to know you found the session so valuable 💚

Rated 2 out of 5 stars

Good idea, poorly executed

This has potential, and could be so easily improved with a few tweaks, but unfortunately a lack of attention to detail lets this down.
The booklets had out of date information - extra pages were provided that corrected the information, but I don't know why they didn't just give us up to date booklets - it felt like they were just cheaping out.
The booklet was missing the DRABC acronym content, this was printed separately to show us but should be in the booklet. There was also some slightly different instructions/info in the booklet to what we were taught, which is confusing.
Pens were handed out as an afterthought, there weren't enough for everyone (they were also dirty).
There were no refreshments, I expected tea and coffee and maybe some biscuits, but not even water was provided.
We weren't allowed to practice rescue breaths on the mannequins, and our practice wasn't overseen/corrected.
It would have been nice to go round the group and do intros, to get a sense of why people were there so content could be slightly tailored, and also would have been nice to break the ice. People were shy and quiet which meant the session lacked energy. Perhaps breaking out into groups would have made the session a bit more interesting, interactive and better structured.
A little freebie such as a pen or wallet card with cpr instructions for example would be a nice touch.

5 September 2026
Unprompted review
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Reply from Mini First Aid

Thank you for taking the time to share such detailed feedback. We're sorry to hear that aspects of your experience didn't meet expectations, and we’d really like to look into this further. Please could you email us at info@minifirstaid.co.uk with some more details about the trainer and the location of the class, so we can investigate and address your concerns with the relevant franchise? Thank you so much.

Rated 5 out of 5 stars

Liz is so engaging and informative

Liz is so engaging and informative. A really impressive mini first aid course - a must for parents to be, parents and grandparents.
A professional company who deserve continued future success.

4 September 2026
Unprompted review
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Reply from Mini First Aid

Thank you so much for your wonderful feedback! We’re delighted to hear you found the course engaging, informative and worthwhile. Thank you for recommending Mini First Aid - your kind words and support mean so much to us 💚

Rated 5 out of 5 stars

Great mini first aid class

Jacqui was brilliant, learnt so much and felt really comfortable the whole time, really lovely experience and walked away feeling confident.
Definitely worth the money and would recommend anyone with babies and children

5 September 2026
Unprompted review
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Reply from Mini First Aid

Thank you so much for your lovely feedback! We’re delighted to hear you learned so much, felt comfortable throughout and left feeling confident. It’s wonderful to know you found the experience worthwhile and would recommend the course to others 💚

Rated 5 out of 5 stars

Clear and informative

Jackie was a great personality! She kept the session light which instantly put me at ease while still providing the information in a clear and informative manner.

5 September 2026
Unprompted review
Mini First Aid logo

Reply from Mini First Aid

Thank you for your lovely feedback! We’re so pleased the session was clear and informative and you felt at ease. Thank you for choosing Mini First Aid 💚

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