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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the customer service, finding it unhelpful, unresponsive, and difficult to reach. Customers frequently encountered problems with the app, describing it as glitchy and unreliable, often failing to process payments or connect properly. They also reported issues with payments, including unauthorized or incorrect transactions, unexpected charges, and difficulties in completing transactions. Some people were dissatisfied with the location functionality of the app, noting it didn't work in certain areas or incorrectly identified parking zones. Additionally, some customers raised concerns about the security of their personal and payment information.

What people talk about most

Payment

Customers had negative experiences with payment. Many reviewers reported issues such as app crashes, double... See more

Application

Users describe negative interactions with the app, frequently reporting that it is glitchy, crashes, and... See more

Customer service

Clients share negative opinions on customer service. Many reviewers report non-existent, appalling, and... See more

Customer communications

People report negative experiences with contact. Customers consistently express frustration with the lack of... See more

Location

Reviewers express frustration regarding location-related issues. Many consumers report problems with the app... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Absolutely disgusting. Welsh speaking lady refused to take payment through secure line ! They don’t have it , what a shocker . Soon as I started asking questions she dropped a call . Why don’t we have... See more

Rated 1 out of 5 stars

Terrible terrible company, arguably the worst customer service I've come across. Multiple emails following initial online form, took 4 weeks for initial reply, and then despite replying the next day,... See more

Rated 1 out of 5 stars

The worst interface I have encountered. Trying to book a visitor permit is a nightmare. I started with my app and half way through process I got redirected to Sevenoaks DC website. Then it gets more... See more

Rated 1 out of 5 stars

Watch out for a fake MiPermit app, comes up on Google as first option. I pressed this and started to ask about my PayPal account, this made me suspicious, then took me to a business website. Subsequen... See more


Company details


Contact info

1.4

Bad

TrustScore 1.5 out of 5

153 reviews

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Rated 1 out of 5 stars

Of all the parking Apps around the…

Of all the parking Apps around the country, this is the worst by far. Today I purchased my ticket at 10:38 for two hours, but the app registered the time as 10.05, so my time ran out at 12.05. I’ve tried to phone them in the past and honestly, just don’t bother.

12 August 2023
Unprompted review
Rated 1 out of 5 stars

Why aren't they accepting coins? A lot of people were having issues with the payment. Why force everyone online?

Why aren't they accepting coins? We parked on Brown Street and lots of people were struggling with payment. Forcing us to do the payment online only works with a decent website. I got scammed by a company pretending to be them, before I got to their actual site and now have to safeguard myself against them. Very unhelpful! Will avoid in future.

23 July 2023
Unprompted review
Rated 1 out of 5 stars

Awful

Awful, painful to use each menu selection cancels it’s self when you select another section ie time, duration, when, date, select car … rubbish

16 June 2023
Unprompted review
Rated 1 out of 5 stars

I really don’t want to give this 1 star…

I really don’t want to give this 1 star but this Mipermit is not only confusing but it’s a total rip off!!! Before I paid £15 for a visitor permit for 6 months and now it’s £9 for 850hrs, you have to download an app to allocate the hours you intend to visit?!?! Who knows how long they are going to be visiting for?!?!

Ever heard of the “if it ain’t broke don’t fix it?” Who ever came up with this “new” idea…. You need to be sacked!! Money grabbing low life’s the lot of you!!

Ps I’m not signing up to it, it’s a scam!!!
I hope everyone else does the same and you lose out on a lot of money!! I hope your “new” system fails you!!

23 May 2023
Unprompted review
Rated 1 out of 5 stars

Havering residential parking permits

Please have the courtesy to respond, to why you are changing residence more for parking outside their houses then the council website.

Which one of you is pocketing the extra…

18 May 2023
Unprompted review
Rated 1 out of 5 stars

Resident Parking Permits

Resident Parking Permits
When uploading jpg files, which are perfectly clear and similar documents were acceptable last year, they were refused as being unreadable. This requires you to repeat with more documents on the approved list.
You have to go through the whole thing again but this time you renewal option has disappeared.
Your bank details and bank statements are uploaded onto their severs which leaves them vulnerable.
All for a parking permit to park outside your house for a fee of £35 per year.
I can understand the need to be careful but the web-site is clunky and needs some common sense input.

16 May 2023
Unprompted review
Rated 1 out of 5 stars

Truly terrible

Truly terrible, the local council has started using this for residential parking charges, warning that you probably won’t get a reminder to renew you permit.
So you unknowingly end up with parking charges or you come to use the app and you can’t log in, no problem though all you need to do is re register. All you need to do is send us a copy of a utility bill to prove you’re a resident, what you don’t have one because no utilities companies send them anymore, and you now have nowhere to legally park. No problem simply register with one of them get proof come back to us, re register pay your fees.
Only been living here for 20 years, perhaps it would be a good idea to send out paper reminders as emails aren’t reliable ( junk mail etc ).

11 May 2023
Unprompted review
Rated 1 out of 5 stars

Avoid if you can

I have used several of these parking apps (of which there are far too many) and this is the most torturous to use. Click on location map and it selects the wrong location - so you can end up paying for the wrong car Instructions to set up an account very unclear. Phone desk are clearly unfamiliar with their own app. AVOID IF POSSIBLE

19 April 2023
Unprompted review
Rated 1 out of 5 stars

MiPermit sharp practices

Not impressed by this companies customer care. I paid for parking over 7 days ago, not only did they successfully take the parking charge they also put on my bank account three separate 10p charges that have been taken from my bank balance. Whilst this is not a great amount, this practice could, potentially, put a customer into overdraft. Particularly as it is still there after 7 days. Having contacted MiPermit they refuse to remove this ghost payment as they say they haven't taken the three 10p payments so there is nothing to refund. The fact remains that MiPermit should inform the Bank that this payment is not required and to refund into ones bank account.

2 January 2023
Unprompted review

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