Miss Exotic Reviews 152

TrustScore 3 out of 5

3.0

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See what reviewers are saying

Rated 5 out of 5 stars

I must admit I really was sceptical- after i had placed my order and saw where it was shipping from my heart sank- then I saw identical products listed through other companies in Instagram ads and st... See more

Rated 1 out of 5 stars

Paid £49 for a chemise style body, with laces. Looked stunning in the advertising. Absolute rip off. Not worth more than a tenner. Dreadful quality. Beyond dissapointed. Wish id read the reviews be... See more

Rated 1 out of 5 stars

Half of what I ordered did not show up, when the order was already late as it was. The company said they'd check their inventory, but I still haven't received so much as a message about them either f... See more

Rated 3 out of 5 stars

Disappointing quality, very over priced, wish I read the reviews. Has a really bad smell too.

Company details

  1. Lingerie shop

Written by the company

Miss Exotic is a lingerie brand inspired by and created for the most vibrant, fun, and fearless women all over the world. All of our pieces are crafted with love using patterns, textures, and quality fabrics. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable wear.


Contact info

3.0

Average

TrustScore 3 out of 5

152 reviews

5-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Sadly a very bad experience

Sadly I had to wait more than 20 days to receive the first part of my order while the second part is still in transit despite the purchased has been made on September 9th and today is Oct 7th.
The quality of the products I got is really cheap, very different from the nice pictures I saw online and one of the item was even damaged.
I want to return everything but shipment back will be on me and the delivery address is in UK that implies an high cost of shipment and custom fees.
I'm sorry but my experience was really negative.

9 September 2024
Rated 1 out of 5 stars

Not a good experience - charged and never received the order

I was charged for my order and never received the package. I received an email saying they were unable to deliver, but no further communication.

7 September 2024
Miss Exotic logo

Reply from Miss Exotic

Hi Suzanne,

Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with your order. We understand how frustrating this situation must have been.

It seems we were not contacted directly about this issue, so we were unaware of the problem. However, we're committed to making things right! Please reach out to our customer service team at contact@missexotic.com so we can assist you in resolving this matter as quickly as possible.

Your satisfaction is our priority, and we look forward to helping you.

Best regards,
Customer Support Team
Miss Exotic

Rated 4 out of 5 stars

Updated. Never received my order or a refund

I never received my package. Ordered on 9/1. I asked for a refund and now they’re not answering their emails. I’ve wasted $134.
Update
I was contacted today (9/29) and was offered a refund and a free item of my choice. I will change the rating when the refund and the item arrive. As of now, it has been disappointing that they only reached after I left ig comments (which they deleted) and this review. I emailed them twice to handle this privately but got no response until now. I’ll update this rating if I actually do receive the free item and my refund.
9/30- refund received.
10/14-free set received. I’ve changed the rating to reflect that (4 stars). I do want to reorder the rest of my order but I do wish they had cup sizes. I can imagine the return process must be complicated as shipping was.

30 August 2024
Unprompted review
Rated 5 out of 5 stars

The product is well-made

The product is well-made, with quality material. The items themselves are beautiful, colorful, and fit the description of what I saw when I ordered them online.

23 August 2024
Miss Exotic logo

Reply from Miss Exotic

Hi Veronica,

Thank you so much for your wonderful review! We're thrilled to hear that you're happy with the quality and design of your purchase. It's great to know the items met your expectations and matched the description you saw online.

Your satisfaction means the world to us, and we hope to serve you again in the future! If you need anything else, feel free to reach out.

Best regards,
Customer Support Team
Miss Exotic

Rated 1 out of 5 stars

Bads

Low quality but high prices

26 August 2024
Miss Exotic logo

Reply from Miss Exotic

Hi Pauline,

Thank you for your feedback. We're sorry to hear that you felt the quality of our products did not meet your expectations. As mentioned in our previous email correspondence, we have offered you the option to return the package to us for a full refund, and we are more than happy to assist with the return process.

If you have any further concerns or need additional help, please feel free to reach out to us directly at contact@missexotic.com. Your satisfaction is important to us, and we want to make this right.

Best regards,
Customer Support Team
Miss Exotic

Rated 3 out of 5 stars

Slow delivery & poor cup sizes

Slow delivery, ill fitting by size on the bra cup for a large lingeries dress and cheap plastic straps. Not value for money

23 August 2024
Miss Exotic logo

Reply from Miss Exotic

Hi Charlotte,

Thank you for taking the time to share your feedback. We're sorry to hear that you were not satisfied with the delivery time and fit of your lingerie. We understand how frustrating that can be.

We strive to provide accurate sizing and high-quality products, and we're disappointed that your experience did not meet those expectations. Please reach out to us at contact@missexotic.com so we can assist with a solution, and ensure you find something more suitable for you.

Your satisfaction is important to us, and we're here to help!

Best regards,
Customer Support Team
Miss Exotic

Rated 2 out of 5 stars

There were supposed to be three…

There were supposed to be three costumes in my package and there were only two. The third one that was supposed to be my free one wasn’t included in package

27 July 2024
Miss Exotic logo

Reply from Miss Exotic

Hi Sarah,

Thank you for your feedback, and we sincerely apologize for any confusion or inconvenience regarding your order. We were not contacted directly about this issue, so we were unaware of the missing item. However, we want to make this right for you!

Please reach out to our customer support team at contact@missexotic.com, and we'll promptly investigate the issue and ensure that you receive your missing costume. Your satisfaction is important to us, and we're here to assist in resolving this matter.

Best regards,
Customer Support Team
Miss Exotic

Rated 3 out of 5 stars

Quality assurance let it down :(

I loved the look of my lingerie but sadly the quality assurance was lacking. I had to have the product mended and had to sew on nearly all the metal hooks for the corset back of the outfit!
I don’t have the physical capacity to drive and returning via the post for a new outfit was neither timely or cost efficient for me.

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Awesome customer service

Awesome customer service. Super cool lingerie's my husband loves how they fit on me . Everything is right and perfect from the company 100% coming back to buy again.

27 July 2024
Unprompted review
Rated 1 out of 5 stars

The quality of the product is really…

The quality of the product is really cheap and even lingerie is sewn slightly different than on pictures. They hide their negative reviews on their website to mislead customers to buy ‘5 star product’.

30 May 2024
Unprompted review

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