Missoma Reviews 5,742

In our turbulent times, Missoma keeps delighting us not only with modern designs, but above all with customer support of an exceptionally high standard. Thank you Paula so much for your attentive handling of my issue.

I am truly speechless when it comes to expressing my admiration for your company’s customer service. The care, professionalism, and support you provided were of an exceptionally high level, and I sincerely appreciate it.

Paula, thank you again for such an outstanding attitude and exceptional human care.

Beautiful pieces but really small and not great quality. I bought earrings and they bend so easily. Expensive for the size and quality.

Gold vermeil tarnished so necklace unwearable. I purchased a necklace around 2020 from the Lucy Williams range. Around 8 years later it is badly tarnished despite looking after it carefully. I have purchased around 4 other items from Missoma over the years. I contacted Missoma asking for advice or support and was told that they had my email and address in their system but they couldn't see the order for this specific necklace so wouldn't help me. I had sent photos and offered to post the necklace so they can see it's from their range but they will not take responsibility. So that's a £130 necklace that's now unwearable. I won't shop with Missoma again.

I am a huge Missoma fan, 90% of my jewellery are from here and they never disappoint! The most beautiful quality and stunning designs, my go to jewellery brand! The girls at Bond Street, Sadia and Nikki are the loveliest cannot fault their customer service!

Absolutely beautiful jewellery, craftsmanship is excellent and the service in the shop is 5 star

Ordered on the 03/05 for a 2 to 3 day delivery, sent a query on delivery on the 11/05, said in transit, it’s now the 14/05 and no site of my order!

Nicky at the Marylebone High Street store couldn’t have been more helpful and knowledgeable. The products are fantastic quality. Highly recommended.

Beautiful jewellery and the lovely man who assisted me in the Selfridges branch was delightful and so friendly and helpful.

Terrible! I checked shipping was different than payment. When I was finally able to put in your 6 digit verification number YOU changed to shipping for order #U263194. I DO NOT want this order sent to the Fl USA address!!
Please respond, Barbara Malmsjo

Necklace turned up in an appalling tangled mess. Supposedly worth £545, turns up looped through a bag and in a huge knot. The gift wrap was glued to the box tightly, so having to damage that was already annoying but thank god I did as I would have been nothing but embarrassed handing this gift over to my Mother on her 60th Birthday. Tried to contact via email as this is their contact on the site, only to get a bounce back "because the recipient's email address isn't listed in the domain's directory"!! Do not order.

Just wanted to say how impressed I was with the Customer Service I received from Missoma, especially from Chevean. She was so prompt with her reply to my query, so helpful, professional and friendly. You made my day Chevean. Best wishes to you and your team.

I had an issue with a pair or earrings. No fuss they replaced them….highly recommended

Really pleased with the quality and price of my order. It came beautifully packaged and the earrings themselves still look brand new even though they have been worn frequently since purchasing.

I haven’t been to the shop it was such a treat -
Lovely lay out and staff super helpful and wanting to please
Will visit again

Great product, a bit expensive. But amazing jewelleries!

I loved it ! The web site is well organised which makes it easy to find what I was looking for. Looking forward to revive my order.

The service from Missoma is so good. Have bought a few items from them and never disappointed. 👍🏻

I am a big fan of missoma. Easy to order and always receive on time. Offers now and then are tempting. I am in love with it.

Excellent customer service - had an issue with a bracelet and it was replaced quickly and easily. Love all my Missoma pieces.