Missoma Reviews 5,742

I was at your Monmouth store and purchased a necklace with the help of Isabella who kindly showed us all the options and helped us pick a unique pendant. I was very happy with the customer service and the quality of the necklace :)

I've bought classic chains and earrings. They're lovely BUT all the clasps are so tiny that I've given up wearing them most days. Very frustrating somewhat larger clasps would make a huge difference. Meanwhile my Missoni jewels lie unworn. I can't be the only one.

Excellent service
Friendly and knowledgeable staff
No pressure to buy
Good advice on sizing and care of jewellery
Lovely selection of pieces

Wonderful pieces!! My gold plated pieces haven't tarnished or even slightly changed colour and i've worn it everyday in the shower etc. for over 6 months!

I’m very happy with my pendant purchase — the quality and design are beautiful. However, I was really disappointed to find out that delivery to Portugal is not available. I had to ask a friend to order it to France first and then send it to me, which significantly increased the final cost for me. It honestly feels unfair that Portugal is excluded from delivery options.

Friendly helpful staff and lovely jewellery.

I love Missoma & have loads of their jewellery, but this time I am still waiting for my order 18 days later & customer service have not resolved this!

Easy from start to finish. Product is as expected. Beautiful!

Friendly staff. Gorgeous jewellry.
Good quality pieces.

Gift for my Granddaughter. She was very pleased.

A wonderful way to bring joy to both the giver and the recipient. Top-notch service. Unforgettable product quality. Well worth repeating.

It is a lovely necklace, beautifully made. It is admired every time I wear it.

The team go above and beyond to ensure you enjoy your pieces of jewellery.

I love this company and all the beautiful jewelry but the customer service is even better. My bracelet broke and without hesitation they sent me another one as it was still under warranty and the delivery was so fast, it arrived the next day. I highly rate Missoma 👌

I love my June birthstone necklace and wear it almost every day plus had a hiccup with my online ordering which I had to do twice but first order payment was refunded within 2 days so good experience with their customer service

Feel bad giving such a low score. I’m returning because next to my 9, 14 and 18 ct gold jewellery, it’s far too yellow. I could wear alone, but I actually wanted layering pieces. To be fair, more delicate chains are much better in terms of colour.
Now for the positives! Super quick delivery time, beautifully packaged ( great for gifting), excellent returns policy and a huge range of jewellery available. I would definitely use the company again, especially for discreet items, such as earrings.

Excellent service and quality of products

This was a retirement gift selected by the recipient, the product was purchased and arrived quickly and beautifully packaged

Love my new earrings. Came in lovely packaging and they are so pretty and nice quality.

I made a chanced visit to the shop at soho. I didnt expect ill be met with such friendly team. They have adorable, exquisite jewellery pieces matched with timeless designs. I got caught off guard and purchased the prettiest diamanté bracelet that fits my small wrist perfectly. They also offer private room for hijabis so they can have fit they're jewelleries. Also, they offer NHS discounts. Im definitely buying from again and I highly recommend their shop.