Misterferry Reviews 

4,618
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Finally a ferry-web-page which works flawless, fast and efficient - booking done in less than 5 min. and I got a better deal than what it would have been on 2 other sites I tried my luck with.

Rated 5 out of 5 stars

Easy website to book a ferry. We booked a ferry to and from Elba with Toremar and it was great. We had our car with us and eventhough we read some bad reviews, our experience was really good.

Rated 5 out of 5 stars

Easy booking process, fast electronic booking receipt by email… reliable service, good support by online customer hotline due ferry change in Greece… If you expect an immediate and stressless ferry... See more

Rated 5 out of 5 stars

it was easy and very user friendly to pick and choose the right connection to La Gomera and back. Easy and simple booking process. Very nice.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5k reviews

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4.7

All reviews

(4,618)

826 reviews in the last 12 months

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Rated 1 out of 5 stars

We arrived in Bastia at 12.00h today to…

We arrived in Bastia at 12.00h today to get the ferry, we booked and which should depart at 13.32h to Livorno as destination.
At the Information of the port we got informed, that there won't be a ferry of corsica ferries at this time.
Why do we get not informed about changes of ride?

17 September 2021
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Reply from Misterferry

Dear Customer, we apologize for your bad experience, we kindly inform you any operational changes are decided and managed by the ferry company and therefore it is the company that informs customers directly. We have received your refund request, you will soon receive the quote. Best regards, the Staff of MrFerry

Rated 1 out of 5 stars

It’s more expensive to book through…

It’s more expensive to book through your platform than directly through the ferry platform itself!!! That is a rip off!!!

9 September 2021
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Reply from Misterferry

Dear Customer, as an intermediary, we charge clearly visible booking fees during the booking process, before confirmation and payment. Best regards, Mr Ferry Staff

Rated 1 out of 5 stars

We booked a departing ferry trip…

We booked a departing ferry trip leaving harbor at 8:30am. Now it is 14:00 and we are still waiting for the ship. We are sittibg wirh many orhers in spare sun wirh our car and children on bord (outside temperatur 33C). No one speaks english and tells us, what will happen next. Furthermore the harbor utilities are dirty and old.

20 August 2021
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Reply from Misterferry

Dear Customer, we are very sorry for the bad experience but, since we are an intermediary between the client and the shipping company we are not responsible for ferry delays or operative changes. We invite you to leave a review concerning the ticket office service only. Best regards, Mr Ferry Staff

Rated 1 out of 5 stars

No tickets, no contact!!

I bought the tickets, paid for them but I haven't received them yet, neither the confirmation of my order. You took the money from my credit card. You don't answer my email and don't answer the phone !!!! Your service doesn't even deserve one star!!
I look forward to the answer as soon as posible and the solution of the problem!!!
12.08.21 - you give me a reply here in German! Is it a joke??? I don't understand German!!!! I need my tickets or the money back!!!
The reservation number: WT21HF6D77

12 August 2021
Unprompted review
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Reply from Misterferry

Sehr geehrter Kunde, damit wir Ihnen helfen können, teilen Sie uns bitte Ihren Buchungscode mit. M.f.G. Mr Ferry Staff

Rated 1 out of 5 stars

Ferry cancelled - NO REFUND

On July 14th we wanted to go from Capri to Ischia. However, the ferry was cancelled due to bad weather. So we had to find another route.

We booked our tickets online (Code: WT21FB7AFE; 3072TTYWJ) and paid via credit card. We called their customer service numerous times - we were on hold for hours! If you write a mail, there is no clear answer.

All we want is OUR MONEY BACK for a ferry that did not go as planned!

2 August 2021
Unprompted review
Rated 1 out of 5 stars

I can not contact Mrferry for 20 days

I can not contact Mrferry for 20 days. I try to call you but number is not work and does not reply to email I want a refund of my money according to the insurance and I cant

1 August 2021
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Reply from Misterferry

Sehr geehrter Kunde, für die negativen Erfahrungen tut es uns Leid, einer unserer Mitarbeiter wird sich so bald wie möglich mit Ihnen in Verbindung setzen. M.f.G. Mr Ferry Staff

Rated 1 out of 5 stars

Ferry cancelled - no money returned

Bought our ticket online, paid via credit card. Then the ferry was cancelled due to high winds (which can happen in Italy sometimes).

However, tried to reach the "customer service" for hours and days - no answer. Did not even talk to anyone. Even the online homepage failed numerous times for no reason at all...

Code: WT21FB7AFE

30 July 2021
Unprompted review
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Reply from Misterferry

Dear Customer, we are sorry for your bad experience. Unfortunately, our phone lines are busy due to the numerous requests, as it is high season. We invite you to communicate us the booking code or to contact us at the numer 0039 (0) 565 912156. Best regards, Mr Ferry Staff

Rated 2 out of 5 stars

Get your request for „recesione“ 2…

Get your request for „recesione“ 2 minutes after the booking but did not get an E-Mail wirh my paid tickets yet.

22 June 2021
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Reply from Misterferry

Dear Customer, we confirm tickets have been sent to your email address prior to the review request. Please also check your spam folder, if the problem persists please contact us. The Staff of MrFerry

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