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Rated 5 out of 5 stars

I have owned a Mitox 5250LRK PRO hedge trimmer for the last three years and it is a superb piece of kir. It starts easily and every time without difficulty, runs evenly and ploughs through the hawthor... See more

Rated 4 out of 5 stars

Delivered on time, though unfortunately without the chain in the packaging, but two provided by return of post when Mitox contacted. Only used the chainsaw lopper so far to attack a long length of... See more

Rated 4 out of 5 stars

I bought this direct and delivery was very expeditious even during Covid. My first experience with other than light domestic electric tools. First impression of construction - not adequate if you want... See more

Company replied

Rated 2 out of 5 stars

Just bought a second hand Mitox 268LRH. Very low use, belonged to a retired guy who just used it on his own hedge. It ran nicely but died after about 20 minutes and wouldn't restart. Good spark... See more

Company details

  1. Garden centre

Information provided by various external sources

Mitox was introduced into the UK in 2005 and has since become one of the fastest growing garden machinery brands, earning popularity with homeowners, landowners and professionals who recognise the outstanding quality and value for money that Mitox products deliver. All Mitox products benefit from the latest technology in their design and manufacture, providing excellent ergonomics, outstanding performance, and efficiency. Engineered for durability, all Mitox products feature comprehensive homeowner warranties as standard


Contact info

3.1

Average

TrustScore 3 out of 5

352 reviews

5-star
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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I bought a Mitox 750DX Hedge Trimmer

I bought a Mitox 750DX Hedge Trimmer. It worked fine for about an hour or so then stopped. Turns out the blades had got totally blocked with hedge bits, spent 2-3 hours stripping down the blades cleaning and reassembling, and off we go again. Next time I used it it was difficult to start and some what intermittent had to resort to my trusted old electric one on a better day. I have tried to used this year and it will not run , very hard to start and won't rev. Took to a dealer for a repair and service and was told it is probably not worth it. It will need a new carburetor 50-60 pounds plus new fuel lines and full service costing around £150 and more or les guaranteed I would be back next year with the same issue. In stead of having a good reliable machine that will last years I have a 2 year old useless piece of kit that has probably only completed a total of 8 hours work. I can't say how disappointed I am by the whole thing and will never ever buy Mitox again.

17 October 2023
Unprompted review
Rated 1 out of 5 stars

unusable machine wrong parts sent

unusable machine as it was sent with the wrong handle. Trhere were only 3 parts to tyhe assembly and they get one wrong, Amateurish. Someone should answer pohne calls on teh weekend - when most peopel assemble and use I guess. Utterly useless timewasters.
why can't I leave zero stars?

8 October 2023
Unprompted review
Rated 2 out of 5 stars

Unreliable

Unreliable, poor starter and the plastic parts fail with unacceptable regularity. I wish I had paid a little more and bought a proper brand.

17 September 2023
Unprompted review
Rated 3 out of 5 stars

Very unhappy that the same problem…

Very unhappy that the same problem keeps happening insomuch as I can start it (mitox 28mt) but when I try to rev it the damn thing just cuts out, I took it to a Mitox dealer the end of last year with the same problem who said he had fixed it and charged £148.00 but now the first time I use it I have the same problem. I only use E5 fuel as recommended by the dealer but do I take it to him again or buy a new different type from another manufacturer?? it seems this problem of dying when revved is a common fault with many other people as well so there is clearly a major fault with this product :-(

3 May 2023
Unprompted review
Rated 2 out of 5 stars

Mitox 268LRH, pile of junk.

Just bought a second hand Mitox 268LRH. Very low use, belonged to a retired guy who just used it on his own hedge.
It ran nicely but died after about 20 minutes and wouldn't restart. Good spark, probably blocked filter, carb or bad diaphram.

So I went to the Mitox website to order a carb kit. What a useless site. No support, no manuals, no parts list, no online ordering. Just links to local suppliers who, you guessed, have no support, no manual, no online ordering.

I found aftermarket parts online, it will be serviced and put on ebay. I will never buy another Mitox item again.

Back up and easy parts ordering are a basic requirement, Mitox cant manage even that simple, basic task.

25 November 2022
Unprompted review
Rated 1 out of 5 stars

Mitoxic

Absolute Junk! We bought a new Mitox Strimmer in lockdown October 2020. I would not touch Mitox again EVER! After relatively little use, it broke down in July this year and is unrepairable. We used the correct fuel mix with Ethanol Shield 2 stroke oil, Mitox seem state that in order for their tools to work, a particular type of unleaded petrol is required for the mix, not the usual that most other 2 stroke engines run happily on??
We were told by a repair mechanic that a component in the carburettor had been loose and had been allowing air to leak in resulting in a destroyed engine. I had noticed other external parts loose also. I am very angry as this machine is barely 18 months old and not used very much and from what I see of other reviews on this site about loose parts and machinery only lasting a short time, customers would be wise to avoid this make and opt for better quality equipment. I am a professional gardener and have learned my lesson.
I have a Husqvarner strimmer that is at least 10 years old has had a hell of a lot more use and is still going strong with no problems, simply no comparison.

AVOID MITOX they may be cheaper to buy but pure junk!

17 September 2022
Unprompted review
Rated 1 out of 5 stars

I purchased the Mitox 28mt multi tool…

I purchased the Mitox 28mt multi tool 7years ago It was great for the first 2years, but ever since then it only works when it wants..poor running, failing to start, cuts out at full throttle, dies & won't restart. I am sick of the crappy motor. The tools are great if I can ever use them.
Its been in to the repair shop so many times I feel that it's my 2nd home. Never going to get a Mitox again.

24 May 2022
Unprompted review
Rated 5 out of 5 stars

Mitox 515 CSX

Mitox 515 CSX. I have owned this saw for over a year and felled numerous trees with it. It can best be described as superb, well engineered, reliable and well built. I also own Echo, Husqvarna and Dolmar saws. The Mitox is up there with the best but has a better warranty, just ace. I have had a Mitox long reach hedge trimmer for six years, never missed a beat, great value for money.

6 February 2022
Unprompted review
Mitox logo

Reply from Mitox

Good Morning. Thank you very much for taking the time to leave a review of your Mitox 515CSX petrol chainsaw and long reach hedge trimmer. We are delighted to hear that you are impressed with both of them. If we can help with anything in the future, please just let us know!

Rated 1 out of 5 stars

Mitox 288 bv leaf blower/ vac.

Mitox 288 bv leaf blower/ vac.
Absolute junk!
I bought it 2 years ago, after first use it wouldn't start, it went to local mitox agent who adjusted carb under warranty and warned me to be careful with mix and old fuel....
Went to use it this year, new fuel, correct mix and it started but wouldnt rev. I managed to adjust the carb jet screw ( its not a screw in the true sence, its a special tool required but you can nudge it round with a small screw driver) got it running and reving but tube to bag clogged, so turned it off and it hasnt started since!!!
Beside all this, the figment of the tubes is awkward, really tight and difficult to change between blow and vac.
I certainly will not be buying mitox again.

6 November 2021
Unprompted review
Mitox logo

Reply from Mitox

Good Morning,
We are sorry to hear that you have experienced issues with your Mitox blower. Would it be possible to send an email to info@mitox.co.uk with your contact details so that we can get some further information and try to help get this sorted for you?

Rated 5 out of 5 stars

An excellent online experience

An excellent online experience, followed up with quick delivery. My purchase arrived carefully packed, and was exactly what I'd ordered. There were no complications with the order, so can't really comment on that side of things.

16 October 2021
Rated 5 out of 5 stars

Mitox 460UVX BrushCutter

Mitox 460UVX BrushCutter
This machine is a quality, powerful piece of kit. Both my neighbours have very expensive Stihl cutters (price x2) and this is easily as good. The service from the importer AL-KO is also excellent and they hold a good stock of spares. When I recently needed a part it literally arrived the next day. The 460UVX is highly recommended if you need a decent multipurpose machine and you don't want to pay silly money.

27 September 2021
Unprompted review
Rated 2 out of 5 stars

Buy something else, don't bother

Have the petrol strimmer and leaf blower, both are underpowered for even light jobs and both take ages to warm up to even be able to use them, i would never use this company again for anything.

21 September 2021
Unprompted review
Mitox logo

Reply from Mitox

We are sorry to hear that you are not happy with your MITOX machines. If it is at all possible, we would like to get some further information from you regarding this so if you could send an email to info@mitox.co.uk with your contact details and the models you have that would be very much appreciated.

Rated 5 out of 5 stars

Good service had a parts issue it was…

Good service had a parts issue it was rectified in 24 hours cant ask for more
Machine seems to be up for the job

21 September 2021
Mitox logo

Reply from Mitox

Many thanks for your recent purchase and review. We are pleased to hear that the issue you experienced was quickly rectified and your new machine is performing well. If we can help in the future, please let us know.

Rated 5 out of 5 stars

A very good bit of kit

A very good bit of kit. Runs well and cuts like a knife through butter. Extraordinary growth on hedges this year, much more than would be the norm due to a very wet & warm summer, but not a problem for the new trimmer.

21 September 2021
Mitox logo

Reply from Mitox

Thank you very much for taking the time to leave a review and we are delighted to hear that you are pleased with the performance of your new trimmer. Do not hesitate to contact us if we can help in any way in the future.

Rated 5 out of 5 stars

Dealt with Mitox direct

Dealt with Mitox direct. Someone in sales and marketing. Extremely helpful. The long reach chain saw has arrived and the quality looks very good for the price.

15 September 2021
Mitox logo

Reply from Mitox

Thank you for your recent purchase and we are very pleased to hear that you were happy with the service you received. If we can help with anything in the future, please just let us know

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