While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I have owned a Mitox 5250LRK PRO hedge trimmer for the last three years and it is a superb piece of kir. It starts easily and every time without difficulty, runs evenly and ploughs through the hawthor... See more

Rated 4 out of 5 stars

Delivered on time, though unfortunately without the chain in the packaging, but two provided by return of post when Mitox contacted. Only used the chainsaw lopper so far to attack a long length of... See more

Rated 4 out of 5 stars

I bought this direct and delivery was very expeditious even during Covid. My first experience with other than light domestic electric tools. First impression of construction - not adequate if you want... See more

Company replied

Rated 2 out of 5 stars

Just bought a second hand Mitox 268LRH. Very low use, belonged to a retired guy who just used it on his own hedge. It ran nicely but died after about 20 minutes and wouldn't restart. Good spark... See more

Company details

  1. Garden centre

Information provided by various external sources

Mitox was introduced into the UK in 2005 and has since become one of the fastest growing garden machinery brands, earning popularity with homeowners, landowners and professionals who recognise the outstanding quality and value for money that Mitox products deliver. All Mitox products benefit from the latest technology in their design and manufacture, providing excellent ergonomics, outstanding performance, and efficiency. Engineered for durability, all Mitox products feature comprehensive homeowner warranties as standard


Contact info

3.1

Average

TrustScore 3 out of 5

352 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

MITOX 281 MT

I have had this MITOX 281 for a few years. It has never worked to my satisfaction, never seems to function at full power, is very difficult to start, leaks fuel constantly and, as others describe, parts tend to fall off regularly. I would not buy another and would say that I would have saved time in the long run doing all the work manually.

6 August 2021
Unprompted review
Rated 1 out of 5 stars

I have used this machine for approx 2…

I have used this machine for approx 2 hours when I noticed a burning smell. It turns out that the screws which hold the housing over the exhaust had come loose and as a result the plastic had started to melt. After having tightened the screws I left the machine to rest. It worked fine for about another hour and then it started to splutter. It has not returned to good working order. I bought this machine because a friend of mine has one and he lent his to me and it was fine but this one is a disappointment. Sorry I have nothing positive to say.
Jim Graham.

31 July 2021
Mitox logo

Reply from Mitox

Good Afternoon,
We are very sorry to hear that you have experienced these issues with your machine. We have sent you an email regarding this situation and we will do our best to help get this resolved as quickly as possible for you.

Rated 1 out of 5 stars

Mitton chainsaw

Mitton chainsaw , very poor 😢, definitely would not recommend them simple as that , might as well chuck money down the drain.

15 July 2021
Unprompted review
Mitox logo

Reply from Mitox

Good Morning,
We are very sorry to hear you have experienced problems with your chainsaw. Would it be possible for you to send an email to info@mitox.co.uk so that we can get some more details regarding the issues you have had with your machine and to see if we can help resolve this.

Rated 4 out of 5 stars

Bought the mitox 28mt 2020-2021 model…

Bought the mitox 28mt 2020-2021 model for my gardening rounds as of using the sthil combi range as the throttle kept braking on the sthil, mitox is a little heavier but still manageable, so far its been working a treat, definitely made my money back from using it, only down side is hedge cutter doesnt fold completely down which is a pain for storage also doesnt come with as many attachments as the sthil range such as turf cutter etc.. but with all that in mind its still a fantastic product for the price! Ps. I would like to see mitox sell just the engine separately as to buying the whole equipment again.

29 May 2021
Unprompted review
Rated 1 out of 5 stars

Update

Update. Arrived this week. Great piece of kit. Takes a bit of time to assemble say 40 minutes as the instructions are poor and be warned it is heavy. Splits effortlessly. Oil vent is hard to loosen but so far after a few hours it looks like a great buy.

Been waiting since September 2020 for a log splitter from China Mitox. Still no idea why it takes a year. Really poor service. Don't order Mitox.

29 May 2021
Unprompted review
Rated 5 out of 5 stars

Very quickly delivered

Very quickly delivered. Easy to understand instructions. Hedge trimmer seems to work very well. Only had it a week, so to soon to say anymore.

18 May 2021
Rated 4 out of 5 stars

Bought a 460uvx strimmer.....after…

Bought a 460uvx strimmer.....after using roughly 5 times over 6 weeks.....wont start no compression.....knackered.
No its not the fuel / oil or whatever i know what im doing. Waiting to see if ill get a refund.....
Update.....
Only fair to update , someone from mitox contacted me after the bad review. I got the strimmer into a workshop and they replaced the pistons etc under warranty. Since then i used the strimmer alot of the year without a single problem and its still going strong ....so deserved an update for sure

28 April 2021
Unprompted review
Mitox logo

Reply from Mitox

Good Afternoon. We are very sorry to hear that you have experienced issues with your Mitox 460UVX Brushcutter. We would like to investigate this further if possible and help get this resolved, so if you could send a short email to info@mitox.co.uk with your contact details that would be very much appreciated.
UPDATE
Thank you very much for taking the time to leave an updated review and we are delighted to hear that you are pleased with your machine since having it repaired. If we can help with anything in the future, please let us know.

Rated 5 out of 5 stars

Excellent service but shame about the provenance of product

Excellent service, easy to order and first class delivery. Only sad that, had I known the product was made in China, I wouldn’t have bought it. Nothing wrong, so far, with product but I’m trying to buy elsewhere on ethical grounds.

28 April 2021
Mitox logo

Reply from Mitox

Many thanks for your feedback following your recent purchase from us. We are sure that you will be pleased with your machine but if there is anything we can help with at any time, please do not hesitate to contact us

Rated 5 out of 5 stars

I used mitox for serval years ad no…

I used mitox for serval years ad no problems absolutely excellent service

15 March 2021
Mitox logo

Reply from Mitox

Hi Daniel, thank you very much for your feedback and we are delighted to hear that you have been pleased with the service you have received. If we can help with anything in the future, please just let us know!

Rated 2 out of 5 stars

I bought a Mitox leaf blower 3 weeks…

I bought a Mitox leaf blower 3 weeks ago. It's heavier than the one I had DOLMAR.
I find it very noisy as a blower not exactly what says in the book not powerful blower I am not impressed.
Abey from Surrey.

15 March 2021
Unprompted review
Mitox logo

Reply from Mitox

Dear Abey,
We are sorry to hear that you are not happy with your recent purchase of one of our blowers. Please could you send us an email to info@mitox.co.uk so that we can get some further details about this.

Rated 5 out of 5 stars

Quick delivery

Well packed, quick delivery - thanks.

8 March 2021
Mitox logo

Reply from Mitox

Thank you very much for taking the time to provide feedback following your recent purchase. We are pleased to hear that your order was received safely and promptly. If we can help with anything in the future, please let us know!

Rated 5 out of 5 stars
Mitox logo

Reply from Mitox

Thank you very much for taking the time to leave a review following your recent purchase and we are pleased to hear that you were happy with the service you experienced. If we can help with anything in the future, please let us know.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look