Mjuk Reviews 2,714

TrustScore 4 out of 5

4.2

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See what reviewers are saying

Rated 5 out of 5 stars

First: you carry quality pieces. 2nd the price was a bit irresistible. 3rd the chat/email was top notch: quick, specific, helpful. 4: you allowed us a pick-up time during your non-regular open hours.... See more

Company replied

Rated 4 out of 5 stars

The product I bought was categorized as UNUSED. However when I open the package, the item seems customer return. Some of the parts were not even disassemble and properly packed. There were visible da... See more

Rated 4 out of 5 stars

Overall very good experience. Definitely will use again. 4 stars, because when choosing delivery would prefer to know that’s they don’t bring it in the apartment. Otherwise would be happy to pay extra... See more

Rated 3 out of 5 stars

Really good prices and furniture pieces, however the shipping was quite poor. My order was a couple weeks late and missing one piece (the piece arrived a few days after the majority of the order). Ot... See more

Company details

  1. Online marketplace
  2. Decoration and Interior Design Store
  3. Delivery Service
  4. Secondhand Shop

Written by the company

The marketplace that removes the hassle of buying and reselling pre-loved furniture. Extending the life of great design since 2019.


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

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Rated 3 out of 5 stars

I have mixed feelings about Mjuk

I have mixed feelings after dealing with Mjuk. On one hand, I really like the concept and the products available. But then on the other hand, both the products I ordered had some issue with them, and even though the issues were resolved, they could have easily been avoided if Mjuk had provided accurate information from the get-go. Also, when selling a table through Mjuk, it was damaged when they picked it up from the apartment and I haven't heard anything since. And the warehouse seemed messy and the personnel didn't know where my things were, so we had to go looking for them together. All in all, I feel as if Mjuk has some improvements to make, but that the company is on the right path.

9 November 2021
Rated 5 out of 5 stars

Mjuk user for 2 years

We have sold a few sofas and an arm chair at mjuk. We have also bought all our office furniture from mjuk.

The experience has always been great. They keep you informed every step of the way. We have not had any problems at all.

29 July 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Really happy with the quality of the product, and returned one of the items I received with no problem, no questions asked.

7 July 2021
Rated 5 out of 5 stars

Good experience

We had a smooth, pleasant and consultative collaboration with Mjuk that led to a successful outcome, sold furniture. Very pleased that there's a service like that!

30 June 2021
Unprompted review
Rated 1 out of 5 stars

Hi thanks for your information of the…

Hi thanks for your information of the sold item. Have a few items for sale with, you a picture of the product would be informative, to be honest i really do not which of the cupboards you have sold.

Brgrds Claes lagerstedt

15 May 2021
Unprompted review
Mjuk logo

Reply from Mjuk

Hi Claes!

Thank you for your review! We are really sorry to hear your experience with us was less than great. We will contact you as soon as possible to see what went wrong here, so we can do better in the future. :)

Best,
Henna / Mjuk

Rated 5 out of 5 stars

Mjuk does what noone else does!

Bought plenty Boknäs-modules for my family home not long ago. I paid around 1000€ for them (worth 3000€) - I saved more than 2000€ buying from Mjuk and ONLY upon close inspection I can see that they have been preloved in another finnish home before. Great furniture kept in great condition sold at great prices given fantastic service, seriously what more can you ask? 💯/💯

8 April 2021
Unprompted review
Rated 5 out of 5 stars

What a great marketplace!

Great marketplace, solid quality and seamless customer service. I can highly recommend Mjuk to anybody looking to freshen up their homes with sustainable quality furniture!

31 March 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Highly streamlined process with best-in-class customer service. Flexibility in booking time for pickup with a genuine win-win outcome for both parties - would recommend to anyone looking for a hassle-free way of selling their furniture!

31 March 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

Great products and impeccable service! Both buying and selling have been easy and carefree, so I can absolutely recommend them on all counts 🤩💯

26 March 2021
Unprompted review
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