Problem with activation key already being used. Spent an hour or so with Microsoft Office AI support before resolving the problem.
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Ok product, Four stars hard to get good download took two tires to get functioning down load. Other wise good support.
Setup was easy and like the new functionality
There was a problem with the product. They fixed it in a very timely manor.
Company details
- #123 of 129 best companies in Software company
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Contact info
71-75 Shelton Street, Covent Garden, London, WC2H , London, WC2H 9HE, United Kingdom, WC2N 5DU, london, United Kingdom
- Support@mkskeys.com
- mkskeys.com
3.3
Average
224 reviews
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Replied to 37% of negative reviews
Typically replies within 2 weeks
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very easy to install and user friendly
very easy to install and user friendly. I use Excel the most for spreadsheets. I love it!
20 April 2026
Nothing absolutely great
Nothing absolutely great, nothing bad. About average as expected.
9 April 2026
You never sent me the key for my pc
16 March 2026
Reply from Mkskeys
Dear David,
Thank you for your feedback.
We would like to inform you that the activation key is sent automatically right after the order is completed. We have also re-sent it to your email address.
Please check your inbox as well as your Spam/Junk folder, as it may have been filtered there.
If you still cannot find it, you can always contact our support team via email: support@mkskeys.com
We are always here to help you.
Never actually received the key
Never actually received the key. I received what looked like an email address and password instead of the actual key for Microsoft 365. I could not reach company to remedy this even after I replied to their customer service department email. If you tried to chat with them, their pop up asked that you download a WhatsApp to chat. I'm not on board with downloading anything to resolve my issues. So, I lost my money on this one. The websites says they were based out of London.
21 March 2026
Reply from Mkskeys
Hello Kimberly,
Thank you for your review. We would like to clarify that our support team has already contacted you by email. We also explained that the item you purchased is a Microsoft 365 account, not an activation key, as clearly stated in both the product title and description on our website.
We also sent you the step-by-step activation/login instructions right after your purchase so you can access the account without any issues.
If you need us to resend the instructions or provide any further assistance, we are always here to help.
Kind regards,
The mkskeys.com Support Team
i COULD NOT GET ANY HELP TRYING TO…
i COULD NOT GET ANY HELP TRYING TO INSTALL THE PROGRAM. ASKING FOR REFUND TO MY ACCOUNT.
17 March 2026
Corrected a problem with the product quickly
There was a problem with the product. They fixed it in a very timely manor.
11 March 2026
product not as specified.
15 March 2026
Price to high
22 February 2026
Seamless experience
Seamless experience. Money well spent. Made upgrade from 8.2 to 10 easiest task.
23 February 2026
Nothing made my experience great
Nothing made my experience great. They provided an activation key but did not provide the URL to use the key. I wasted my money on them. Even after I emailed them about the problem, I received no response. Their grade is an F-.
9 February 2026
I mistakenly ordered Microsoft 11…
I mistakenly ordered Microsoft 11 (twice instead of once) believing it had Microsoft Office on it. I just wanted to swap only the product needed and was still charged twice. I am making a complaint because it was an honest mistake. They many keys but I only used the Microsoft Office key.
13 January 2026
Reply from Mkskeys
Thank you for your comment.
We would like to clarify that the order was placed twice by mistake, and digital keys were delivered for each order. Our support team contacted you directly, and based on your request, one of the Windows 11 keys was exchanged for a Microsoft Office key, so you received the product you needed.
We always aim to support our customers and provide fair solutions in such situations. Our support team remains available if you need any further assistance.
mks keys support Team
Your support contact bounced back as out of service.
You told me to remove Microsoft office. When I emailed you customer I was notified the address was not in service.
You have a lot of nerve asking me to review you.
19 January 2026
Reply from Mkskeys
Hello Russell,
Thank you for your feedback.
We would like to confirm that our support team has already contacted you directly and is currently assisting you in resolving this matter.
Our intention has always been to help you complete the activation successfully, and we remain fully committed to providing the necessary support until the issue is resolved.
We appreciate your patience and cooperation, and we look forward to reaching a satisfactory solution for you as soon as possible.
Kind regards,
Customer Support Team
mkskeys.com
Did not work
7 January 2026
Reply from Mkskeys
Hi Ellis ,
We’re sorry to hear that the key did not work. Please note that our support team has already contacted you to assist with this issue and help resolve it as quickly as possible.
Kindly check your email and reply so we can proceed and provide you with a solution.
Best regards,
MKS Keys Support Team
Outstanding experience – highly recommended
I had a great experience purchasing a product key from MKS Keys. From start to finish, the entire process was smooth, fast, and professional. After completing the payment, I received my product key almost instantly, which was a pleasant surprise.
The key activated successfully without any issues, exactly as described on their website. What I really appreciated was the clarity and transparency of the service — no hidden steps, no confusion, and no unnecessary delays. Everything worked perfectly on the first try.
I also want to highlight their customer support. Although I didn’t face any problems, I contacted them with a small question and received a quick, polite, and helpful response. It’s clear that they care about their customers and take their business seriously.
If you’re looking for genuine software keys at a fair price with reliable delivery, this is definitely a company you can trust. I wouldn’t hesitate to purchase from MKS Keys again in the future and would confidently recommend them to anyone who wants a safe and hassle-free experience.
7 January 2026
Reply from Mkskeys
Hi Doraine,
Thank you so much for taking the time to share such a detailed and positive review. We’re truly happy to hear that your experience with MKS Keys was smooth, fast, and hassle-free, and that your product key worked perfectly as expected.
We also appreciate your kind words about our customer support. Even small questions matter to us, and we always aim to provide quick, clear, and helpful assistance.
Your trust means a lot to our team, and we’re grateful for your recommendation. We look forward to serving you again in the future whenever you need software keys.
Best regards,
MKS Keys Support Team
Reply from Mkskeys
Hi Jimmy,
Thank you for your feedback. We’re glad to hear that everything was fast, easy, and worked without any issues. That’s exactly the experience we aim to provide to all our customers.
We truly appreciate your support and look forward to serving you again in the future.
Best regards,
MKS Keys Support Team
This key did not work on my PC and the…
This key did not work on my PC and the company would not reimburse me the $14.99
11 November 2025
Reply from Mkskeys
Hi Terri,
We’re sorry to hear that the key did not work on your PC. Please make sure your system meets the software requirements before making a purchase. Our support team has already reached out to you via support@mkskeys.com to help resolve the issue and provide you with a working key.
We appreciate your understanding and are committed to assisting you until this is fully resolved.
Best regards,
MKS Keys Support Team
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