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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the user experience to be positive, with many highlighting the ease of purchasing, installing, and setting up products. People often describe the process as simple, timely, and effective, appreciating the smooth functionality. However, some people were dissatisfied with the product itself, reporting issues like invalid or already-used keys, or receiving the wrong product. There were also instances where customer service was not responsive, with some reviewers stating they received no replies to emails or had difficulty reaching the company for support.

What people talk about most

Product

Users describe ambiguous interactions with product. While some customers report receiving their product key... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. While many customers praise the customer support,... See more

User experience

Customers had positive experiences with the user experience. Many found the installation process very easy... See more

Response time

People report ambiguous experiences with response times. Some customers praise quick responses, with issues... See more

Customer communications

Consumers find contact to be ambiguous. While some reviewers report quick, polite, and helpful responses to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Problem with activation key already being used. Spent an hour or so with Microsoft Office AI support before resolving the problem.

Rated 4 out of 5 stars

Ok product, Four stars hard to get good download took two tires to get functioning down load. Other wise good support.

Rated 4 out of 5 stars

There was a problem with the product. They fixed it in a very timely manor.


Company details

  1. #123 of 129 best companies in Software company

Written by the company

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Contact info

3.3

Average

TrustScore 3.5 out of 5

224 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mks Keys's great business

I called support tech for my product key from installation ID numbers of Microsoft Office Professional Plus 2021. They said it's no good. Mks Keys offered that replacement new product key without phone. It's working. No delay. about 1/2 hours from I got new product key number. That's great. I will tell my friends about Mks Keys's business.

22 October 2025
Unprompted review
Rated 1 out of 5 stars

I purchase an account & password to…

I purchase an account & password to WHAT?
When you go to Microsoft to download Microsoft 365, you have to pick a plan before you can download????
I will be stopping payment if you cannot provide a link to download Microsoft 365 without having to pay for it????

11 October 2025
Mkskeys logo

Reply from Mkskeys

Dear Steven,
We apologize for any inconvenience this issue may have caused. We understand your concern regarding the purchase and activation of Microsoft 365.Please note that we have sent you a detailed follow-up email regarding your activation key and the steps required. Kindly check your inbox and reply to that email at your earliest convenience so we can assist you further.Thank you for your patience and understanding.Best regards,
Support Team

Rated 4 out of 5 stars

Ok product

Ok product, Four stars hard to get good download took two tires to get functioning down load. Other wise good support.

13 August 2025
Rated 1 out of 5 stars

I have tried everything from deleting…

I have tried everything from deleting Co-pilot to reinstalling Windows i still had to uninstall Co-Pilot again. I also got a message that Office 2016 will stop working at the end of July. I had spend another 120 $ and purchased another version of Office 2016 without that stupid Co-Pilot but I can not install it as the Co-Pilot version is interfering with the install.

16 July 2025

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